Snapchat is one of the popular apps many Android device owners are using. Needless to say, it’s well-maintained and up-to-date but there are times when users encounter issues with it and the most common is when it starts to crash. Such is the case with some of our readers that own Samsung Galaxy A7 units. They reported that for no apparent reason, their phones started to have a problem with Snapchat. Others said the app closes by itself upon opening while some are getting the error “Unfortunately, Snapchat has stopped.” No matter the symptom, the problem is the same and if you often use this app, then you need to address it immediately.
In this post, I will walk you through in troubleshooting your Galaxy A7 with Snapchat that keeps on crashing. We’ll try to determine the cause of the problem by ruling out every possibility. That way, we can try to formulate a solution that may fix this problem for good. So, if you’re one of the owners of the Galaxy A7, or any Android device for that matter, continue reading as this article may help you one way or another.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
How to troubleshoot Galaxy A7 with Snapchat that keeps crashing
When it comes to third-party apps that keep on crashing, don’t worry too much because more often, they’re very minor issues. In fact, you can fix them by removing apps that crash but that’s not the point of this post. We will try to fix the problem so that you can continue using the app. With all that being said, here’s what I suggest you do about this problem:
First solution: Reboot your phone
If this is the first time you encountered the problem after using the app for weeks, then it could be just a minor glitch and a reboot may take care of it. Glitches happen all the time and they may occur to both apps and the firmware.
If the normal reboot doesn’t fix the problem, try doing the forced restart by pressing both the volume down and power keys and holding them down together for 10 seconds. This procedure will refresh your phone’s memory and reloads all apps, services and core functions.
If the problem continues after this, then move on to the next solution.
Second solution: Reset Snapchat
Majority of the problems that occur to third-party apps aren’t really due to firmware issues. So, after the first solution and the problem continues, troubleshoot the app that you’re having issues with. This method will bring it back to its default configuration and delete all its caches and data. It might be what you need to make Snapchat work perfectly again and here’s what you need to do:
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Apps.
- Find and tap Snapchat.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data and then tap OK.
After this, reboot your phone normally to refresh its memory and once it becomes active, open Snapchat again to know if it still crashes or not and if it still does, then try the next solution.
Third solution: Uninstall Snapchat and reinstall it
The app may no longer be compatible with your phone’s firmware so you need to make sure it’s updated. However, instead of just updating it, I suggest you uninstall it from your phone to remove all its associations with the firmware and other apps and services. Don’t worry, you won’t lose anything in doing this:
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Apps.
- Tap Snapchat.
- Tap Uninstall.
- Tap Uninstall again to confirm.
After this, open Play Store and search for Snapchat and then install it. This will make sure you have the latest version of the app in your phone. However, if the problem continues after this, then it’s time to troubleshoot the firmware.
Fourth solution: Wipe cache partition
This will delete all the system caches created by the firmware to make your phone and apps run smoothly. You need to do this as it’s possible that some of the apps you installed are crashing due to corrupt system cache.
- Turn off the device.
- Press and hold the Volume up, Home, and Power keys together.
- When the Samsung Galaxy A7 logo screen displays, release only the Power key.
- When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
- Press the Volume down key until ‘wipe cache partition’ is highlighted.
- Press the Power key to select.
- Press the Volume down key until ‘yes’ is highlighted.
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the issue remains, then you have no other choice but reset your phone.
Fifth solution: Backup your important files and reset your phone
A master reset is more than enough to fix app-related issues but you have no other choice at this moment. So, make sure you make a backup of your important files and data especially ones that are stored in your phone’s internal storage. After which, disable the Factory Reset Protection by removing your Google ID from your phone and then follow these steps to reset your device:
- Back up data on the internal memory.
- If you signed into a Google account on the device, you have activated Anti-theft. You will need your Google username and password.
- Turn off the device.
- Press and hold the Volume Up and Home keys, then press and hold the Power key.
- When the Samsung Galaxy logo displays, release only the Power key.
- When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
- Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the phone.
I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us or leave a comment below.
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