How to fix Samsung Galaxy S9 that powers up to the logo and won’t continue booting up?

When a high-end smartphone like the Samsung Galaxy S9 won’t boot up completely and gets stuck on the logo, you can almost expect you’re facing a firmware issue especially if it occurred shortly after an update. We have readers who contacted us regarding this problem and it so happened that the said issue started after the recent update, which is not really that big. The thing is whether it’s a big update or a minor one, it’s possible your phone may encounter hiccups here and there and that could be the case here.

So, in this post, I will help you troubleshoot your Samsung Galaxy S9 that won’t continue booting up but gets stuck on the boot screen instead. We will try to consider every possibility and rule them out one  by one until we can determine what the problem is and we need to do to fix the issue. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this post may be able to help you.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

YouTube video

How to fix Galaxy S9 that’s stuck on the logo and won’t boot up?

As long as the firmware hasn’t been modified in any way and remains intact, there’s always something you can do about this problem.

First solution: Try doing the forced reboot procedure

The good thing about this problem is that at least you know that you’re phone still powers on and that’s very important because you can still perform some basic troubleshooting procedures. That said, the first thing you must do is the forced reboot procedure which refreshes your phone’s memory and reloads all its apps and services.

To do this, press and hold the volume down button and power key together for 10 seconds or more. This will reboot your phone like it normally does but more often than not it does the trick.

If your phone, however, still can’t boot up completely, then move on to the next solution.

Second solution: Try to boot the phone up in Safe Mode

You need to do this to know if the problem is caused by some third-party applications. When in safe mode, all downloaded apps are temporarily disabled so if one of them is preventing your device to boot up, then your Galaxy S9 should start normally into this mode. Here’s how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming you’ve successfully booted up your phone into this mode, the next thing you must do is reboot it into normal mode as that would usually work. At least we know at this point that  third-party apps have something to do with it. Find out which apps are preventing your phone from booting up and uninstall them.

Third solution: Try to reboot your phone in Recovery Mode

You only have to do this if your Galaxy S9 is also stuck on the boot screen while trying to boot it up in safe mode. In recovery mode, there’s a couple of things you can do that will have a great impact on your phone especially that it can no longer boot up successfully. The first thing you should do if you can get your device to boot up in this mode is to wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If it’s still stuck on the same screen after wiping the cache partition, then you have no other choice but to perform the Master Reset. It’s effective enough to fix firmware related issues including this one but you may lose some of your important files and data as everything that’s saved in the phone’s internal storage will be deleted during the reset process.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device through this post. If you have other issues you want to share with us, feel free to leave a comment below or contact us anytime.


Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *