Like the other Play Store issues the error 941 is one of the common problems that bugged Samsung Galaxy Note 9 owners. Usually, this type of error occurs when a user tries to update or download any app. The actual error message “App could not be downloaded due to an error (941)” is simply telling the user that the process is halted. It’s not a serious problem but a very pesky one since you will have to re-download the app only to be greeted by the same error.
In this post, I will walk you through in troubleshooting your Samsung Galaxy Note 9 that’s bugged down by the Play Store error 941. We will consider every possibility and rule them out one after another until we can determine what the issue is and hopefully fix it. So, if you’re one of the owners of this device and are currently having similar experience, continue reading as this post may be able to help you one way or another.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Troubleshooting Galaxy Note 9 with Play Store error 941
The main purpose of doing these procedures is to determine the real issue and formulate a solution and get rid of it. We have to be thorough in our troubleshooting so I’ll give you several procedures to perform. Try to see what works for you…
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First Solution: Perform Forced Restart
In troubleshooting software-related issues, you must always begin with this very simple procedure–forced restart. It is a simulated battery removal and refreshes your phone’s memory and reloads all its apps and services. If the error 941 is just due to a minor firmware issue, then this procedure should be able to fix it. Here’s how you do it on your Note 9:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.
After the phone has rebooted, open the Play store and try downloading any app. If the error 941 still shows up, then move on to the next procedure.
Second Solution: Reset Play Store app
Another possibility that Play Store error codes occur is when its cache and data are corrupt or outdated. So, what we gonna do now is to bring the app back to its default settings by wiping out all files and data so that brand new ones will be generated. Here’s how:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the 3 dots icon > Show system apps to display preinstalled apps.
- Find and tap Google Play Store.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data and then tap OK.
After doing this, reboot your phone again to refresh your phone’s memory and then open Play Store and download any app. If the Play Store error 941 still shows up, move on to the next procedure.
Third Solution: Boot your Note 9 in Safe Mode
It is possible that the problem is caused by a third-party app. Rule this possibility out by running your phone in safe mode. This will temporarily disable all third-party apps and letting the pre-installed ones run in the system. This is how to boot your phone in safe mode:
- Press and hold the Power key until options show.
- Tap and hold the Power off option until it changes into Safe Mode.
- Tap the Safe mode icon to restart your device.
- Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.
While in this mode, open your Play Store and download any app to see if the problem continues to occur. If the error 941 still pops up, it’s possible that it’s an internet problem. Try the next procedure.
Fourth Solution: Reset your Network Settings
In downloading or updating any app it is imperative that you have a stable internet connection. Having an interruption during the downloading or updating process could be a factor why Play Store errors occur on your phone. To rule this out, reset the network settings in your phone to delete all wireless connections. Here’s how it’s done:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
Once you’ve finished resetting the network settings, let your phone reconnect to the network, open Play store and see if the error 941 still shows up. If it still does, then try the next solution.
Fifth Solution: Perform a Reset
If all procedures you performed failed to resolve the issue, then, you don’t have a choice but to do a reset on your Galaxy Note 9. It’s possible that your device is experiencing a serious firmware issue that you don’t know about. To resolve such issue, we recommend you to reset your phone. This will delete all your files and data that are stored in your phone’s internal storage. So, make sure to create a copy of your files and then remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is set, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy Note 9 logo shows, release all three keys.
- Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After doing this, set up your Note 9 as a new device. I am confident that a reset will fix this problem. So, I hope that the Play Store error 941 no longer pops up after this. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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