Samsung Galaxy S10 Plus keeps showing “My Files has stopped”

ByFelix Harley

The error “Unfortunately, My Files has stopped” means that the default file browser of your phone has crashes for some reason. It could be a problem with My Files or a sign of a firmware issue that caused pre-installed apps to crash. There are also users who reported that My files closes immediately after it’s opened and it’s the same thing. It’s a very pesky little error but it’s fixable. In fact, you may only need to do a couple of procedures to get this problem solved.

So, in this article, I will walk you through in troubleshooting  your phone with “My Files has stopped” error. We will consider every possibility and rule them out one by one until we can determine what the issue is all about and hopefully fix it. If you’re one of the owners of this phone and are currently being bugged by this problem, continue reading as this article will help you one way or another.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Fixing Galaxy S10 Plus with “My Files has stopped” error

In troubleshooting a pre-installed application that keeps crashing, you have to be thorough enough to determine what the problem is. This is the best way to make sure your phone will work perfectly again. With that being said, here are the things you need to do…

First solution: Do the Forced Restart

If it’s the first time that you encountered the My Files has stopped error, then it’s probably just a minor issue with the firmware or even just a glitch. The first thing that you have to do is the simulated battery removal. It will refresh your phone’s memory as well as reload all the applications and services. If the problem is as minor as we thought it is, then this procedure is more than enough to fix it. Here’s how you do it:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.

Once the phone has successfully rebooted, open the app and see if My Files has stopped error still shows up. If it still does, then try the next procedure.

ALSO READ: Pandora keeps crashing on Samsung Galaxy S10 Plus

Second solution: Clear cache and data of the app

Doing this procedure will reset the app but don’t worry, none of your files will be deleted. The first part will be to delete the cache of the app which has a tendency to get corrupted and the second part is to reset the app to bring it back to its default settings and configuration. It is a very effective procedure and here’s how you do it:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap My Files.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Touch Clear data and then tap OK to confirm.

After this, it’s best to reboot your phone to refresh its memory again. And then try to open the app to see if the error “My Files has stopped” still shows up and if it still does for some reason, it’s time to troubleshoot the firmware.

Third solution: Delete the system cache

Just like app caches, the system cache can also get corrupted and when it happens, performance issues may occur including app crashes. You have to delete the cache so that it will be replaced with a new one and to do that, you have to start the phone in recovery mode and wipe the cache partition from there. For you to be guided accordingly, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It will take a little time for your phone to boot up after this procedure but wait for it to become active and then try to see if the problem still occurs. If the error “My Files has stopped” still pops up, then you have no other choice but to reset your phone.

ALSO READ: Two Easy and Free Ways to Take a Screenshot on Samsung Galaxy S10 Plus

Fourth solution: Backup important files and reset your phone

Here’s the thing, if the firmware hasn’t been modified in any way, a reset will be able to fix this problem. It’s the ultimate solution for all app and firmware issues. However, we are hesitant to suggest it without first exhausting all possible solutions as you may lose some of your files and data. But at this point, you have no other choice but to reset your phone. Therefore, make sure to create a backup of your important files and data as they will be deleted. After which, remove both your google and samsung accounts so that you won’t be locked out of your device after the reset. If everything is ready, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 Plus with “Unfortunately, My Files has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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