Google Play otherwise known as the Play Store is among the must-have apps for Android smartphones and tablets. Through the Play Store you can download and install apps you want to use on your phone. All you need is to set up your Gmail account, connect your device to the Internet and you should be all set to add apps and services as you would prefer. But like any other apps, Google Play isn’t always up and running properly. Whenever network connectivity problem strikes, online apps including the Google Play or Play Store app won’t work.
Aside from network problems, there are also other software-related factors that can interrupt Google Play operations. You will just realize the something is wrong the moment you launch the app and it won’t load or may load but unstable. Such problems though are attributed to network problems, if not software errors on the phone so it’s fixable. In case you’ll encounter any of these symptoms when using Google Play on your Huawei Mate 10 Lite, I’ve outlined potential solutions and workarounds you can use to troubleshoot your device. Read on for further information.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot Huawei Mate 10 Lite with Play Store that keeps crashing
Before troubleshooting, check your Internet connection. Your device must have a strong and stable Internet connection for Google Play to work as intended. Otherwise, you’ll have to deal with network connectivity issues first. Also ensure that your Gmail/Google account is properly set up on your phone. Incorrect account setup is also a causing factor. If all these requisites are met but the Google Play app is still not loading properly or keeps crashing on your Huawei Mate 10 Lite, try any of these given solutions.
First solution: Restart/soft reset your phone then relaunch Google Play Store app.
If you just find out that Google Play Store has stopped working, soft reset or reboot your Mate 10 Lite to clear minor system errors that might have afflicted the Google Play Store app functions. To soft reset your Mate 10 Lite, follow these steps:
- Press the Power button for a few seconds.
- When the Power off menu option appears, tap OK to turn your phone completely off.
- After 30 seconds, press and hold down the Power button until the phone turns on.
Allow your phone to finish booting up and then relaunch Google Play Store then see if the app is fixed.
Second solution: Clear cache and data on Google Play Store and Google Play Services.
Clear the app’s cache and data wipes all temporary files and data saved on the app, thus gives the app a clean fresh start. Doing so can likewise fix minor app issues that are attributed to errant cache. Here’s how to clear cache and data on Google Play Store app:
- Open the Settings app.
- Tap Apps & notifications then select the option to View/see all apps.
- Scroll down and tap Google Play Store.
- Tap Storage.
- Then tap Clear Cache to delete app’s cache.
- Next, tap Clear Data to delete all temporary data saved on the app.
After clearing cache and data on Google Play, open the app again and try to see if it’s already working.
Aside from Google Play Store, clearing cache and data on the Google Play Services app is also recommended. These are two interrelated apps so if something goes wrong with the Play Services app, the Play Store app may likewise be affected and vice versa. To clear cache and data on Google Play Services, follow these steps:
- Open the Settings app.
- Tap Apps.
- Tap More (three vertical dots) then select Show system option.
- Scroll to and tap Google Play Services.
- Tap Storage.
- Tap Clear Cache to wipe cache from the app.
- Tap Manage Space then select Clear all Data to wipe all temporary data from the app’s memory.
Once it’s done clearing cache and data, open the Google Play Store app again and see if the problem is gone.
Third solution: Uninstall and reinstall Google Play Store updates.
Uninstalling and reinstalling Google Play or Play Store updates can also help clear errors that may have triggered the app to act up. To get this done, your phone must be connected to a reliable Wi-Fi network. Then follow these steps:
- Open the Settings app on your phone.
- Tap Apps.
- Scroll down to and tap Google Play Store or Play Store app.
- Tap the More icon on the upper part of the screen.
- Then select Uninstall updates from the given option.
- If prompted to change the Play Store app back to its factory version, tap OK.
When the process is finished, open the Google Play Store app and then try to see if it’s already working properly.
Fourth solution: Reset network settings on your phone.
To clear out network errors on your device, you can try performing a network settings reset to delete current network settings including any errors or invalid configurations. After the reset, you can set options and enable necessary features accordingly. Here’s how it’s done:
- Tap on the Apps menu then select Settings.
- Scroll to and tap Advanced settings.
- Select Backup & Reset from the given options.
- Tap Network settings reset.
- Read the message prompt then tap Network settings reset again to confirm.
Reboot your phone after the network settings are completely reset and restored to their default values. Then reconnect your phone to your Wi-Fi network to access and use Internet apps and services including Google Play Store.
Fifth solution: Update phone to the latest Android system available.
Installing system update on your Mate 10 Lite can also help fix the problem if it’s attributed to some bugs and system data corruption. System updates usually offer random bug fixes and system enhancements to clear existing software issues from the phone. To manually check for and install the latest Android system on your Mate 10 Lite smartphone, follow these steps:
- Tap Settings from the Home screen.
- Scroll down to and tap System.
- Tap System update.
- Tap Check For Updates. Your phone will then start searching for new system update to download and install.
- Follow the onscreen instructions to download and install the new update on your phone.
Reboot your phone when it’s finished installing the update. Doing so will ensure all new system changes are properly implemented and likewise prevent apps from going rogue. Then open the Google Play Store app again and see if it’s already working fine and steady.
If Google Play Store doesn’t work and prompts an account-related error, try to remove and re-add your Google (Gmail) account. There may be some invalid or incorrect account details that need corrections.
For further assistance and more advanced troubleshooting methods, contact Google Support or visit Google support website to gather inputs and other ways to fix Google Play that keeps crashing or not loading properly on your Huawei Mate 10 Lite smartphone. Alternatively, you can contact your device manufacturer or Huawei Support team for more help.
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