How to fix Gmail app that keeps crashing or stops working on a Huawei Mate 10 Pro smartphone [Troubleshooting Guide]

Contemporary smartphones typically come with pre-installed email applications but many people would still prefer to use the Gmail app. Aside from the advanced features of the Gmail app, many people find it credible and more advanced than the stock apps. Most importantly, this app is developed by the Internet giant, Google Inc. Therefore it easily influenced global smartphone users. Even so, Gmail app also has its own share of flaws. And you’ll just realize that something is wrong if the Gmail app isn’t working as intended. Among the most prevalent issues with Gmail app is on random crashes and loading failures. If ever you’re facing these problems on your Huawei Mate 10 Pro and need some help in troubleshooting, then you may refer to the highlighted solutions below. Read on to find out how to fix Gmail app that keeps crashing or not loading properly on your Huawei Mate 10 Pro smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei Mate 10 Pro with Gmail app that keeps crashing

Before you troubleshoot application errors, check your Internet connection and make sure that it’s strong and stable. A weak or intermittent connection to the Internet is among the common reasons as to why online apps like Gmail won’t load properly or experience random crashes. If you’re having trouble with your Internet connection, then you need to fix it first. Once you’ve got your Internet back up and running, online apps and services including Gmail app should all be working properly again.

First solution: Force stop Gmail app then reboot your phone.

Errant apps are usually remedied by a restart. Your Gmail app might have stayed opened among other background apps and eventually it went rogue. In that case, restarting the app can help. This also means you’ll need to end the app first. As the first possible solution to try, force stop Gmail app on your Huawei Mate 10 Pro and then reboot/soft reset. Doing so helps clear errant cache and temporary files that might have caused data corruption on the Gmail application. Here’s how:

  1. Tap the Recent Apps button from the Home screen.
  2. Tap the Active apps icon.
  3. Tap End next to the Gmail app.
  4. If you have multiple apps running in the background, close them too by tapping the End All button.
  5. Tap OK to confirm action.

After ending Gmail and other background applications, reboot or soft reset your Huawei Mate 10 Pro with these steps:

  1. Press the Power button for a few seconds.
  2. When the Power off menu option appears, tap OK to turn your phone completely off.
  3. After 30 seconds, press and hold down the Power button until the phone turns on.

A soft reset clears and refreshes the internal memory for better and smoother performance. This won’t affect any saved data on the phone.

Second solution: Clear cache and data or reset Gmail app.

Gmail app also stores cache or temporary files on its memory. While these files can benefit in terms of faster reloading of similar data, cached files can also become corrupted at some point. And when this happens, there is a higher chance for the entire app operations to become adversely affected. This is why regular clearing of app cache and data is recommended. If you haven’t done this yet, then follow these steps to clear cache and data on your Gmail app:

  1. Go to the Main Menu.
  2. Tap Settings.
  3. Select Application manager.
  4. Select the All tab.
  5. Select Gmail from the list of apps.
  6. Tap the option to Clear Cache or Clear Data. Clearing data will delete saved data for the app including your Gmail account and login credentials. This means you will need to sign into your Gmail account again afterwards.
  7. If prompted, read and review the warning then tap OK to confirm action.

After clearing cache and data on your Gmail app, restart your phone to dump any residual errors.

Third solution: Update Gmail app and/or phone software to the latest version.

Updates often contain fix patches to address existing device issues particularly those that are inflicted by some malware or software bugs. The Gmail app regularly receives update offering new features and security enhancements. If you haven’t set your device to auto-update apps, then you’ve probably missed to implement critical updates for Gmail that might have prevented the app from giving into such performance problems. In this case, you can manually check for and install pending updates for Gmail and other apps on your Huawei Mate 10 Pro. Here’s how:

  1. Open the Play Store or Google Play Store app.
  2. Tap the Menu icon.
  3. Navigate to My Apps & Games.
  4. Look for the Gmail app.
  5. Tap the Update button.

If you want to enable auto-updates for Gmail, tap the three vertical dots on the upper right corner then mark the checkbox next to Auto-update.

Reboot/soft reset your phone when your apps are finished updating to ensure that all new software changes are properly implemented.

Fourth solution: Uninstall then reinstall Gmail app on your phone.

The problem will likely continue if the app has been totally corrupted. Fatal data corruption can make this happen to your Gmail app. This therefore denotes the need for you to reinstall the application. But before you do so, you will need to uninstall or delete the Gmail app from your device. Here’s how it’s done:

  1. Tap to open the Play Store or Google Play.
  2. Slide your finger from left to right.
  3. Tap on My apps & games.
  4. Go to the Installed tab. Doing so will open a list of all your installed apps including Gmail.
  5. Scroll to and tap on Gmail.
  6. Then tap the Uninstall button. This will delete Gmail app from your phone.
  7. If prompted, tap OK to confirm deletion of Gmail app.
  8. Return to the Home screen.
  9. Restart your phone and head back to the Play Store.
  10. Search for the latest version of Gmail app that’s compatible with your phone software.

Follow the onscreen instructions to download and install the app on your device.

Fifth solution: Wipe cache partition on your phone.

Corrupted system cache can also trigger similar app problems to occur. System data can become corrupted when faulty update is installed. If your Gmail app starts to crash or fail loading after installing a system update, then this will likely be remedied by wiping cache partition on your Huawei Mate 10 Pro. Here’s how:

  1. Turn your phone completely off.
  2. Press and hold the Power button and the Volume Up button simultaneously for a few seconds.
  3. When you see the Huawei logo, release both buttons. You will then be routed to the EMUI or Android Recovery menu with a few options to choose from.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
  5. Then press the Power button to confirm selection.
  6. Wait until your device is done wiping the cache partition and once it’s done, the Reboot system now option will be highlighted.
  7. Press the Power button to confirm device restart.

After the phone reboots, launch Gmail app and see if the problem is fixed.

Other options

If the Gmail app continues to crash or still fails to work on your Huawei Mate 10 Pro after exhausting all applicable solutions, contact Google Support for further recommendations or more advanced solutions. You may also have to consider deleting your Gmail account and then set it up again. This can be considered among the last options especially if the problem has something to do with incorrect or invalid account credentials.

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