How to fix Galaxy S10 5G won’t charge | charging has stopped

Today’s post deals with one of the common problems faced by many smartphone users — charging issue. If you’re wondering how to fix Galaxy S10 5G won’t charge issue, this post should help. Find out what you need to do to fix this problem below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy S10 5G won’t charge | charging has stopped

If your Galaxy S10 5G won’t charge and you have no idea why, you’ll need to do a set of troubleshooting steps to fix it. Follow the suggestions below.

S10 5G won’t charge fix #1: Charge device

This may appear nonsensical given the issue we are trying to fix but yes, you need to allow your phone to charge. We know you’ve come to this article looking for answers how to fix your Galaxy S10 5G won’t charge issue but our aim here is to let you check if there’s any error that shows up. Some forms of charging issues on Galaxy devices have accompanying errors. If your S10 5G is showing an error when you try to charge it, that can be a key indicator in your troubleshooting. If an error occurs, try to take note of it accurately and do a quick Google search for it. One such common error is Moisture detected error that happens when the port is wet.  The general rule is to take note of the error and try to find solutions online. If there’s no error at all, you can simply continue with the troubleshooting steps below.

S10 5G won’t charge fix #2: Check the charging accessories

Majority of charging issues on Samsung Galaxy devices are either due to bad charging accessories or a damaged charging port. Make sure that you check both — charging cable and adapter — to help you save time and effort. To do that, you can try to use another set. If you have a family member with the same device, try to use his or her charging cable and adapter and see if that will jumpstart charging. If you can’t readily find a charging cable or adapter, visit your local Samsung store to try their own accessories.

S10 5G won’t charge fix #3: Perform soft reset

If your Galaxy S10 5G still won’t charge, the next move that you want to do restart it. If the phone is not physically damaged, it may be frozen. This can sometimes happen if a system encounters a bug that it can’t resolve itself. To see if that’s the case, try to press and hold the Power button. From there, tap the Restart option to reboot. Or, you can press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

In the event that restart won’t work, you can also try to allow the battery to drain first. This is only applicable if your S10 5G shows signs that it’s not totally dead at all. Hopefully, the system reverts to its normal function after it restarts. This can take time if the battery has high charge left at this time. Depending on how fast your phone loses battery power, this can mean waiting for a few hours to several days. There’s no way to hasten the phone’s battery drain rate so all you have to do is wait. Turning off the device is a requirement to perform the rest of the suggestions below.

S10 5G won’t charge fix #4: Check charging port

As mentioned above, one other common reason for most charging issues on Galaxy devices is a broken charging port. This can usually happen after an accidental drop, or when the device is exposed to heat or extreme cold. In some cases, the charging port may not be damaged but something is blocking the charging cable during charging. It is for this reason that you want to do a visual check on the port itself. Try to look for anything that doesn’t belong in there. If there’s dirt, lint, or debris, try to remove it using a can of compressed air. Do not stick anything in the port to avoid damaging the system. If the port appears in order, continue with the troubleshooting below.

S10 5G won’t charge fix #5: Check for water damage, Moisture detected error

Although your Galaxy S10 5G has IP68 dust/water proof protection, it does not mean that you can liberally dunk it in a pool or swim with it in the ocean. Doing any of those can potentially compromise your phone’s water resistance. Remember, you have water resistance not full waterproof protection. If you want to know the difference between the two, do some quick research about them.

Now, even if your phone has water resistance, Samsung won’t allow that you charge it when the charging port is wet. The system will show the “Moisture detected” error if you try to connect the charging cable in the port. If the phone is wet, make sure that you dry it properly first before using it for charging. Water naturally evaporates after a few hours so all you have to do is to dry the device with clean, soft cloth and wait. Do not use compressed air to dry the charging port as that might push moisture deep within the hardware.

S10 5G won’t charge fix #6: Charge on Safe Mode

If your Galaxy S10 still 5G still won’t charge, the next thing that you should try is to restart it to safe mode. If the problem is caused by a bad app you’ve installed, safe mode should allow your S10 to boot up normally. You can then uninstall apps to fix the problem.

To restart your S10 5G to safe mode:

1. Turn off your S10. If you can’t turn it off normally, let the phone drain its battery until it turns itself off.
2. With your S10 off, press and hold the Power key past the model name screen.
3. When “SAMSUNG” appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see Safe Mode.

If your phone starts charging on safe mode, that means that you have a bad third party app. If you want to identify which of your apps is preventing Android from booting up, you must use the method of elimination. This is what you need to do exactly:

1. Boot to safe mode.
2. Check for the problem.
3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
4. After you uninstall an app, restart the phone to normal mode and check for the problem.
5. If your S10 still refuses to boot up normally, repeat steps 1-4.

S10 5G won’t charge fix #7: Return software settings to defaults

In some rare cases, charging problems on Samsung Galaxy phones may be caused by unknown software bugs. To ensure that you have good working software, you can try to wipe the device with factory reset. This will delete your personal data so be sure to create a backup before you proceed. To factory reset your Galaxy S10 5G:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

1. Create a backup of your personal data and remove your Google account.
2. Open Settings app.
3. Scroll to and tap General management.
4. Tap Reset.
5. Select Factory data reset from the given options.
6. Read the information then tap Reset to continue.
7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
4. Press and hold the Volume Up button and the Bixby button at the same time.
5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
6. The Recovery screen menu will now appear. When you see this, release the buttons.
7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
8. Press the Power button to select ‘Wipe data/factory reset.’
9. Use Volume Down to highlight Yes.
10. Press the Power button to confirm factory reset.

S10 5G won’t charge fix #8: Use wireless charger

If nothing works after a factory reset and your Galaxy S10 5G still won’t charge at this point, you should consider sending it in for repair. However, if you want to delay that, you can also opt to use a wireless charger. This accessory does not come with the box so you may need to buy a wireless charger for this purpose. Make sure that you use Samsung wireless charger for the S10 or a third party one that’s certified by Samsung. It would help if you try a wireless charger first from someone before you finalize on shelling out some dollars for your own. Keep in mind, the main reason for your problem may be something deeper that affects both wired and wireless charging. You don’t want to buy a wireless charger when wireless charging is not even working.

Wireless charging is also way slower than wired charging so you’ll have to adjust to that.

S10 5G won’t charge fix #9: Repair

Getting help from Samsung should be the final troubleshooting step here. Try to visit your local Samsung store or your Samsung Service Center for support.

 

---

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.