Charging related problems often occur due to hardware or charger issues but there are times when a firmware problem may also lead to slow charging or not charging at all. Recently, we received messages from Vivo V7 owners asking for assistance because according to them, their phones just stopped charging.
We will have to look into this issue and see if there’s something significant that may have led it, although we already know a thing or two that might help make your phone charge again. If you’re one of the owners of the Vivo V7, continue reading as this post may be able to help you make your phone charge again.
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Quick fix for Vivo V7 that doesn’t charge anymore
There are two situations that we have to consider in fixing this problem. The first one is when the phone is still powered on but no longer charges when connected to its charger. But anything else, I would assume that you are using the original charger and cable. The ones that came with the main unit in the box.
The solution to the not charging issue with the Vivo V7 that’s still powered on is reboot. More often than not this problem is due to a minor glitch in the system or the hardware itself. When the glitch happens, there could be a plethora of problems to occur and slow charging or not charging is just one of those things. Fortunately, issues caused by this event can easily be fixed by a reboot. So, if your phone stops charging or won’t charge when the battery is already on a critical level, reboot your phone and it should charge the moment it reaches the home screen.
Now, for the Vivo V7 that turned off and refused to charge when connected to its charger, here’s what you need to do:
- Allow your phone to charge for at least ten minutes.
- Try to turn it on normally after a few minutes of charging.
- Press and hold the Volume Down and Power keys together of 10 seconds to simulate battery disconnect. This is what we call Forced Restart and it’s very effective in dealing with system crashes.
When your Vivo phone shutdown by itself and would no longer turn on or charge after that, then it may have crashed and black screen, unresponsive keys and not charging are among the common symptoms of this problem.
So, to wrap it up, if the phone is still powered on, a reboot will do but if it’s powered off, it should be the Forced Reboot. However, if the phone won’t respond to this, then you will have to troubleshoot your device.
Troubleshooting Vivo V7 that won’t charge
Not all users are comfortable troubleshooting their devices so if you’re one of the people who don’t want to do something for fear that you may mess your phone up even more, I suggest you bring the phone to the service center so that the technician can take a look at it. But for owners who are willing to do something to see if the problem can be fixed, here’s what you should do:
Make sure there’s no sign of liquid damage
Electricity and water don’t mix and I’m sure you already know what will happen to your phone if it’s dipped in water or any liquid for that matter. What I want you to do is to check if you can find traces of moisture and first area you should look into is the USB or charger port. Just look into the port, if there are droplets in there you should be able to see it immediately. Check other areas also for any sign of water.
Check the charger and the cable
There’s always a possibility that the problem is with the charger or the cable so the next thing you should do after verifying there’s no liquid damage in your phone is to do a physical inspection on the accessories you use for charging.
For the AC adapter, look into the USB port to find some traces of water, bent pins, corrosion, debris or lint. If there’s moisture, insert a small piece of tissue paper to absorb it and allow it to air-dry for several minutes before attempting to charge again.
If there’s corrosion, use a cotton swab dipped in alcohol to clean the area. When it comes to debris and lint, you can use a pair of tweezers to remove it and for the bent pin, you can actually still use the tweezers to fix it. However, if there’s nothing wrong with the charger at all, you should check the cable.
When checking the cord, you just have to look at both ends of it to find anything unusual. Then try to run your fingers from one end to another to feel if there’s some kind of irregularities or breaks between both ends.
Lastly, if you have a charger that has the same specs as with the original one, you should try using it and you may swap cord also. Another option you have is to connect your phone to a computer.
After doing all this and the phone still refuses to charge, there’s now a possibility that the problem is really with the hardware. It’s the perfect time to bring the phone to the service center so that the technician can take a look at it.
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