The #Samsung #Galaxy #M20 is a mid-range Android smartphone that offers a large screen experience to consumers. This device has a 6.3 inch FHD+ Infinity V display which is great to use for viewing various multimedia content. Under the hood is an Exynos 7904 processor paired with 4GB of RAM which allows the device to multitask with ease. Its 5000 mah battery means that you will never run out of power for the whole day. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy M20 won’t connect to Wi-Fi issue.
If you own a Galaxy M20 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy M20 Won’t Connect To Wi-Fi
Before you troubleshoot this problem it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. Now, since you won’t be able to download the update using a Wi-Fi connection then you can use Smart Switch to do the update.
Turn on the phone Wi-Fi switch
This might seem like an obvious troubleshooting step but some phone owners will forget to turn on this switch.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings – Connections – Wi-Fi.
- Tap the Wi-Fi switch to turn on.
Check if this fixes the problem.
Check if the problem is caused by the router
If your phone can’t seem to go online on a Wi-Fi network then one of the the first things you will want to do is to make sure that the problem is not caused by the router. Can other devices connect to the router successfully? Does the router have a setting activated ( MAC filtering) that is blocking your phone from connecting to it? One quick way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs.
Perform a soft reset
Once you have made sure that the problem is not caused by the router it’s time to troubleshoot the phone.The first thing you will want to do is to refresh the phone software which can be done easily by simply restarting the device.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the issue still occurs.
Reset the phone network settings
This step is usually done whenever the phone is having a problem connecting to a data network. The following changes will occur on your phone.
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
To reset the network settings of your device:
- Open the Settings on your phone.
- Now, scroll down and tap on General Management.
- Under this menu, tap on Reset.
- Then, tap on Reset Network Settings.
- On the next screen, tap on RESET SETTINGS and confirm it once again.
Try connecting to the Wi-Fi network then check if the issue still occurs.
Start the phone in Safe Mode
There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off the device.
- Press and hold the Volume Up key, Home key, and Power key at the same time.
- When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later.
- Release all of the keys.
- Press the Volume down key to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the problem then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device
If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.