Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #J3 fix the issues that they are experiencing with their phone. This is a budget smartphone aimed at consumers looking for an inexpensive device to help in their communication needs. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 randomly making sound issue.
If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy J3 Randomly Making Sound
Problem: My friend just purchased a Samsung Galaxy J3 from Walmart and is having issues with it. He asked me to help but I can’t find the source so I can’t figure out what to do with it. He wants to throw the brand new phone away but I said I would try to help. He told me he went to Walmart where he purchased it for support but they refused to help him. Nice, thank you Sam. The main problem so far is the phone keeps making a five or six note sound every minute or so. We cannot figure out why, we would like to silence it as it never stops day and night. What is causing the sound and how does one turn it off. Hope you can help. Thx
Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running no the latest software version. If an update is available then I suggest that you download and install it first. You should also make sure to fully charge the phone.
This problem is most likely caused by an app making a notification sound or the system software making a notification.
To check if it is caused by an app is causing the problem tap Apps then Settings. From here tap on Notifications. You will see your phone apps here with an on off switch. Try turning off the notification of each app immediately checking if the issue still occurs. If you get to an app where the random sound stops then this app is what’s causing the problem.
There are also instances when the problem is caused by the phone system sounds. To check if this is the case follow the steps listed below.
- From home tap Apps then Settings.
- Tap Sounds and vibration
- Try turning off the following options (Touch sounds: Play tones when you touch or tap the screen to make selections; Screen lock sounds: Play a sound when you unlock the screen ; Emergency tone: Sound an alert, vibrate, or stay silent when an emergency alert is received.; Charging sound: Play a sound when a charger is connected.)
In case the issue persists then proceed with the additional steps listed below.
Perform a soft reset
Most issues such as this can usually be fixed by doing a soft reset. This is usually the first thing you will have to do when the phone is unresponsive however this will also work in this case as it will refresh the phone software. This is done by taking out the battery and pressing on the power button for at least a minute. Reinsert the battery then turn on the phone. Check if the issue still occurs.
Check if the problem occurs in Safe Mode
There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the temporary data of the phone software can get corrupted which can result to issues occurring on the device. The best thing to do in this scenario is to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up and Home keys.
- Press and hold the Power key until the device vibrates, then release it. Keep pressing the Volume Up and Home keys the entire time.
- When you see the Android Recovery screen, release the Volume Up and Home keys.
- Use the Volume keys to scroll down to Wipe cache partition, then use the Power key to select it.
- Use the Volume keys to scroll down to Yes, then use the Power key to select it.
- Use the Volume keys to scroll down to Reboot system now, then use the Power key to select it.
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition and will usually fix the problem in case is is caused by a software glitch. Take note that this will erase your phone data.
- Turn off the phone.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Immediately check if the issue still occurs after the reset. It’s very likely that the problem will be fixed by now.
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