The error code 0x87DE2713 on your Xbox Series X occurs when you try to open an app or a game on the console. This means that the app or game license in Microsoft Store could not be validated To fix this you need to perform several troubleshooting steps.
The Xbox Series X is one of the two latest gaming consoles released by Microsoft last November 2020. It comes with a powerful hardware architecture that allows it to play games at true 4K resolution up to 120 FPS. Some of its features include a faster game loading time, expandable storage, and access to the Game Pass subscription service.
What to do when you get the error code 0x87DE2713 on your Xbox Series X
One problem that you might encounter on your Xbox is when you are unable to open a game or an app and the error 0x87DE2713 appears. This means that the system is unable to verify the license of the said app or game. Here’s what you need to do to fix this.
- Restart the Xbox console.
- Make sure the Xbox is connected to the internet.
Solution 1: Check Xbox Live server status
There’s a possibility that the problem is caused by an outage on the Xbox Live server. Here’s how you can check the status of the Xbox server.
Time needed: 5 minutes.
Check the server status
- Open a web browser.
You can do this from your computer or from your Xbox Series X console.
- Go to the Xbox server status home page.
You can check details on the status of Xbox server issues if any from here.
If an outage is reported on the Xbox servers then this could be what’s causing the problem. You will need to wait for this to be fixed. Microsoft will usually post the estimated time when the issue will be resolved.
Solution 2: Try again at a later time
If there is no issue with the Xbox Live servers then you should try waiting a few minutes then open the app or game again. This might just be caused by a glitch where the system is having difficulty locating the app or game license.
Having the error code 0x87DE2713 on your Xbox Series X can be a frustrating experience. Hopefully, this solution will help you fix the problem.
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