When a phone is not charging properly or doesn’t charge at all, it does not always denote that the battery is at fault. In fact, some new and high-tiered smartphones succumb into various types of charging issues. Often times, the issue is associated with application errors or software malfunctions. Something is interfering with the phone’s charging system and somehow halts it from carrying out its charging routine. As a result, the device is charging very slowly, charging intermittently, or worst, not charging at all.
Tackled in this post is a pertinent issue affecting the new LG V35 ThinQ smartphone. Read on to find out what could have caused this new LG smartphone to stop or fail to charge. You can also refer to the suggested workarounds and generic solutions I’ve mapped out below. Aside from troubleshooting procedures, I’ve also highlighted some basic charging tips. Feel free to refer to this context before rushing to a service center and have the phone’s battery replaced.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.
What to do if your LG V35 ThinQ is charging very slowly?
If your device still has power left, then you can try performing simple troubleshooting to rule out minor software glitches and applications errors. Here are some options you can try on, if possible.
First workaround: Force close background apps on your LG V35 ThinQ.
Background apps are recently used apps that aren’t closed. They’re in standby mode but are still using up battery power since they’re running in the background. To make sure they’re not causing your battery to charge faster, forcing background apps could help. Here’s how:
- Swipe down from the Notification bar.
- Tap the Settings icon.
- Tap the General tab.
- Select Apps & notifications.
- Tap App info.
- Tap to select an app.
- Select Force Stop option.
- Then tap OK to confirm.
Do the same to end or force close the rest of your background apps.
Second workaround: Soft reset your LG V35 ThinQ.
Minor app problems and software glitches can also affect the charging system of your phone, thus resulting to a very slow charging process. To clear any glitches, a soft reset or device restart is recommended. Here’s how:
- Press and hold the Power/Lock button then select Restart from the menu options.
Or you can also turn off your phone shortly and then turn it on again. Here’s how:
- Press and hold the Power/Lock button on the back of the phone.
- Select Power off option.
- Then tap Power Off again to confirm.
- After about 30 seconds, press and hold the Power/Lock button until the lights up.
This won’t affect any data stored on the internal memory of your phone, so you won’t lose any files in the process.
Third workaround: Boot your LG V35 ThinQ in safe mode and diagnose apps.
To determine if the problem is inflicted by some third-party apps or not, you can enable safe mode on your LG V35 ThinQ. This will prevent all third-party apps and services from running, thus making it easier for you to isolate the problem. Here’s how to boot into safe mode:
- While your LG V35 ThinQ is turned on, press and hold down the Power key for a short while or until the menu options appear.
- Select Power Off then Restart in Safe Mode.
- Tap OK on the Safe Mode prompt to continue.
- Wait until your device reboots in safe mode.
Try charging your phone while in safe mode and see if it’s charging properly or not. If it’s charging fine while in safe mode, then you will need to determine which from your downloaded apps is the culprit and then uninstall that app.
Fifth workaround: Update device software to the latest version available.
Software updates may have the fix patch to deal with charging problems inflicted by some bugs and malware. It’s one of the many reasons why it’s recommended to keep your device software updated. To check for new Android software version for your phone, follow these steps:
- Swipe down from the Notification bar.
- Tap the Settings icon.
- Go to the General tab.
- Select About phone.
- Tap Software info to view the Android version, Baseband version, and Software version of the device.
- To check for software updates, head to the About section.
- Then tap Software Update.
- Select Update now.
There are also some software updates that can wreak havoc with your phone’s battery life. This is likely the culprit, if your phone suddenly stops charging or charging very slowly after installing an Android update. In that case, you can roll back to an earlier Android version at your own risk.
If none of that works, then try to power off your LG V35 ThinQ smartphone then charge while it’s turned off. Using your device while charging will affect how fast it gains power. Battery-intensive apps or features that are left active may trigger the processor to become exhausted and when this happens, your device can overheat and drain much power so quickly. To prevent this from occurring, you can switch your phone to Airplane Mode or turn it off completely.
What to do if your LG V35 ThinQ is not charging at all?
- Make sure you are using the original charger/charging equipment. The LG V35 ThinQ supports wireless charging. If your phone doesn’t charge using the original wireless charger, then try to use other compatible charger instead. Some devices oddly behaves and just won’t charge using the OEM charger but does with another charger.
- Remove any casing and other phone accessories. Some third-party casing may not fit the phone and so there’s a tendency for them to bar the charging contact between the charger and the phone.
- Clean the charging port from dust or lint. You can use a can of compressed air to blow out any dust or lint from the phone’s charging port and get your USB connection back to normal.
- Check and ensure no damage to the wireless charger, charging cable and adapter. You can try using other compatible charging cable, adapter, or wireless charger to determine if the original charger is working. If the other charging paraphernalia works fine, then the problem is with the charger you’re using.
- Charge from the right source. It’s recommended to charge your phone from a wall socket as it will be faster than charging through PC, laptop, or other portable power sources. The computers’ USB ports or other power sources don’t deliver the required amount of power for your smartphone to charge in the expected amount of time. To rule out damaged power source from the underlying cause, try to switch between charging sources available.
- Calibrate the battery on your LG V35 ThinQ. Calibrating the battery is a way of getting the Android operating system to correct the battery information so it’s reflective of your actual battery levels. Android devices have this so-called battery stats feature that keeps track of the battery capacity and when the battery is full or empty. Sometimes, this feature gets corrupted and starts displaying incorrect data. Eventually, this causes the phone to turn off even before the power runs out completely. If you think your phone battery is causing you this problem, then battery calibration is worth a shot.
- Service/repair. Take your device to the nearest LG service center in your place and have it thoroughly examined by an authorized technician for hardware damage or defects. Sometimes, the problem could be due to the metallic surfaces inside the USB port and the microUSB charger that are not making good contact either because of a manufacturing defect or continual plugging and unplugging of the charging cable. In this case, your device needs service. Don’t forget to bring the original charger so the technician can check the charger too.
- Avail for warranty. If your LG V35 ThinQ is still eligible for warranty, then you should avail for warranty instead, either for service or unit replacement.
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