How To Fix Amazon Prime Video Error 5005 In Android Device

The Amazon Prime Video error 5005 usually occurs when you try to sign in or out of the app on your Android device. This occurs if you sign in with the wrong password or if the internet is slow. If you can’t sign out then you need to deregister the device.

Amazon Prime Video is a streaming service that allows Amazon Prime members access to thousands of videos without any additional cost. There’s a huge library of movies and TV shows to choose from that can be streamed to up to 4K Ultra HD quality , HDR, and can be downloaded for offline viewing on mobile devices.

Getting the error 5005 can’t sign in or sign out of Prime Video

One of the common issues that you might experience when running the Prime Video Android application is when you are unable to sign in or out of the app. Here’s what you need to do to fix this. Make sure to restart your Android device before proceeding with these troubleshooting steps.

Method 1: Check your internet connection

The first thing you will want to do is to make sure the Android device has a good internet connection. Try doing a speed test.

Time needed: 3 minutes.

Run an internet speed test

  1. Open the phone browser.

    You can do this by swiping up from the home screen and tapping your preferred browser.Fix Amazon Prime Video Error 5005 In Android Device

  2. Go to then search for “speedtest”.

    This will open the speed test results and show you a tool that you can for speedtest

  3. Tap on the RUN SPEED TEST button.

    This is usually the first choice that appears on the search a speedtest

If the results are not good then try connecting the device to a different Wi-Fi network. You can also try using your mobile data subscription if no other Wi-Fi network is available.

Method 2: Reset your Amazon Prime Video password

If you are experiencing this problem while trying to sign in to the app then you might be typing in the wrong password. You should try to click on the “forget your password” link to reset the password.

  • Open the Prime Video app.
  • Tap on “Forgot password?” link.
  • Enter the email address or phone number then tap on continue.
  • Enter the OTP.
  • Enter the new password.

Method 3: Deregister the Android device to fix error 5005

There are instances when this problem can occur when trying to sign out of the app. In cases like this you will have to deregister the device.

  • Open the Prime Video app.
  • Click My Stuff located on the lower right side of the app.
  • Click Settings located on the upper right side of the app.
  • Click Registered devices.
  • Click Deregister on the device you want to deregister.

After performing the steps listed above you will successfully fix the Amazon Prime Video error 5005.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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