The Amazon Prime Video app not working issue usually occurs when you try to run the app. This can be caused by several factors such as an issue with the internet connection to a corrupted app. To fix this you need to perform a series of troubleshooting steps.
The Amazon Prime Video app allows you to enjoy your favorite movies and TV shows using your Android phone or tablet. You get to access several exclusive content such as “The Man in the High Castle” or “Mozart in the Jungle” from your mobile device while on the go. The app makes it easier for you to select the shows you want to view and even manage your account.
Amazon Prime Video app won’t play properly
Generally, you won’t experience any issues while using the Prime Video app on your Android device however there might be instances when it won’t work. Here’s what you will want to do if you are having issues with the app.
Things to do first:
- Verify that you have an active Prime Video account.
- Check if the issue occurs when accessing the app on another device.
- Restart your Android device.
Method 1: Check the internet connection
Since this is a streaming service it will require an internet connection. Make sure your phone or tablet has access to a fast internet connection. You can run a speed test on your device to check if the connection is good.
Time needed: 3 minutes.
Check internet speed
- Open the device browser.
You can do this by swiping up from the home screen and tapping your preferred browser.
- Go to Google.com then search for “speedtest”.
This will open the speed test results and show you a tool that you can use.
- Tap on the RUN SPEED TEST button.
This is usually the first choice that appears on the search results.
If the results are not good then try connecting your phone to a different Wi-Fi network. You can also try using your mobile data subscription if no other Wi-Fi network is available.
Method 2: Clear the cache and data of the Prime Video app
One of the common causes of this problem is corrupted cached data. To fix this you will need to clear the cache and data of the app.
- Tap on Settings.
- Tap on Apps & Notifications.
- Tap on See all apps.
- Tap on Prime Video.
- Tap on Storage & Cache.
- Tap on Clear Storage and Clear Cache then make sure to confirm your action. This will remove the temporary data stored by the app.
Try to check if the problem still occurs.
Method 3: Reinstall Prime Video to fix app not working
Sometimes this problem can already be caused by a corrupted app. In order to fix this you should uninstall the app then install a fresh version from the Google Play Store.
After performing the steps listed above you will successfully fix the Amazon Prime Video app not working problem.
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