How To Fix Amazon Fire Stick Cannot Obtain IP Address Issue
The Amazon Fire Stick is a popular streaming video player that is shaped like a USB drive and plugs into the HDMI port of your TV. It is a cheap way to convert your regular TV into a Smart TV giving it access to different apps such as Netflix, YouTube, and Hulu just to name a few. Although this is a solid device that’s quite easy to set up, there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Amazon Fire Stick can’t obtain IP address issue.
Fixing the Amazon Fire Stick cannot obtain IP address problem
Before proceeding with the troubleshooting steps listed below I suggest that you turn off the TV and unplug it from the power source. Do the same for the Fire Stick. Wait for a few seconds before turning on both devices again. This action will refresh both devices and usually fixes minor issues.
There are several factors that can cause this particular problem ranging from a setting issue to a connectivity problem. Listed below are the recommended troubleshooting steps you need to do to fix this problem.
Reboot the Amazon Fire TV Stick
The first thing you will need to do is to reboot the TV Stick.
- Disconnect the Amazon Fire Stick from the TV for around 30 seconds
- Plug it back in
- Wait for it to boot
- Try connecting the Amazon Fire Stick to the network again
Check if the cannot obtain IP address problem still occurs.
Reboot the router
There are instances when the problem can be caused by a glitch in the router or the router not having a connection from the ISP. You can fix this by rebooting the router.
- Unplug the router from its power source.
- Leave it turned off for around 30 seconds.
- Turn it back on and give it time to boot.
- Connect the Amazon Fire Stick to the network again.
Try to check if the IP address issue still occurs.
Forget the network
One way to fix this problem if it is caused by a Wi-Fi setting issue is to forget the wireless network then connect to it again.
- Go to the Fire TV Stick menu
- Select Settings
- Go to Network
- Select the network it is connected to, and then select Forget
Reboot the Amazon Fire Stick then connect it to the network again.
- Use the directional buttons on the remote to go to the very top of the Home screen, then select “Settings”
- Select Network which is the second option in the menu with the icon of three curved lines that resemble a Wi-Fi signal.
- When you see the name of your home network in the list of nearby networks, use the directional buttons on the remote to highlight it in yellow, and then press the Select button in the center of the remote to select it.
- If your network has a password, use the remote to navigate the on-screen keyboard and type the password for your Wi-Fi network.
- Select connect.
Check if the same issue still occurs.
Add the MAC ID of the Fire Stick to the allowed list of the router
If the MAC filtering option is enabled in your router then make sure that you have added the Fire Stick MAC ID to the allowed list.
- Go to the Fire TV Stick menu
- Select Settings
- Go to About
- Select Network and look for MAC Address (Wi-Fi).
- Add the MAC address to the allowed list on the router
- Save the change
Check if the Amazon Fire TV cannot obtain IP address issue still occurs.
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