How to Fix a Samsung TV Remote Not Working

A non-responsive Samsung TV remote can be frustrating, especially when you’re trying to enjoy your favorite shows. This guide covers all possible solutions to get your remote working again, from simple fixes to advanced troubleshooting.

Method 1. Replace the Remote Batteries

Dead or weak batteries are the most common cause of a non-working remote.

Remove the battery cover on the back of the remote.
Take out the old batteries and replace them with new ones.
Ensure the batteries are inserted correctly, matching the + and – symbols.
Test the remote to see if it works.

Method 2. Check for Obstructions or Interference

Objects blocking the remote’s signal or interference from other devices can prevent it from working.

Ensure there are no objects between the remote and the TV’s sensor.
Move closer to the TV and try using the remote again.
Turn off or move any devices that may cause interference, such as LED lights or other electronics.
Test the remote to see if it functions properly.

Method 3. Clean the Remote’s Infrared Sensor

Dirt or debris on the remote’s infrared sensor can block the signal.

Use a soft, dry cloth to clean the front of the remote, focusing on the infrared sensor.
For stubborn dirt, lightly dampen the cloth with isopropyl alcohol and gently wipe the sensor.
Allow the remote to dry completely before testing it.

Method 4. Restart the TV and Remote

A simple restart can resolve temporary glitches affecting the remote.

Turn off the TV and unplug it from the power outlet.
Remove the batteries from the remote.
Wait for 1-2 minutes, then plug the TV back in and turn it on.
Reinsert the batteries into the remote and test it.

Method 5. Re-Pair the Remote (for Smart Remotes)

If you’re using a Samsung Smart Remote, it may need to be re-paired with the TV.

Point the remote at the TV and press the Return and Play/Pause buttons simultaneously for 3 seconds.
Wait for the pairing message to appear on the TV screen.
Follow the on-screen instructions to complete the pairing process.
Test the remote to see if it works.

Method 6. Reset the Remote

Resetting the remote can resolve software-related issues.

Remove the batteries from the remote.
Press and hold the Power button on the remote for 30 seconds.
Reinsert the batteries and test the remote.

Method 7. Check for Physical Damage

Physical damage to the remote can prevent it from functioning properly.

Inspect the remote for cracks, broken buttons, or other visible damage.
Check the battery compartment for corrosion or loose connections.
If the remote is damaged, consider replacing it or contacting Samsung for repair options.

Method 8. Use the Samsung SmartThings App

If the remote is still not working, you can use the Samsung SmartThings app as a temporary alternative.

Download the Samsung SmartThings app on your smartphone.
Connect your smartphone and TV to the same Wi-Fi network.
Open the app and follow the instructions to pair it with your TV.
Use the app to control your TV until the remote issue is resolved.

Method 9. Update the TV’s Software

Outdated TV software can cause compatibility issues with the remote.

Press the physical power button on the TV to turn it on.
Go to Settings > Support > Software Update.
Select Update Now and wait for the TV to check for updates.
If an update is available, follow the on-screen instructions to install it.
Test the remote after the update is complete.

Method 10. Test the Remote with Another Samsung TV

Testing the remote on another TV can help determine if the issue is with the remote or the TV.

Take the remote to another Samsung TV in your home.
Point the remote at the second TV and test its functionality.
If the remote works on the second TV, the issue may be with the original TV’s infrared sensor.
If the remote doesn’t work on either TV, it may need to be replaced.

Method 11. Contact Samsung Support

If none of the above methods work, the remote or TV may require professional assistance.

Visit Samsung’s official support website.
Locate the contact information for your region.
Explain the issue to the support team and follow their instructions.
If necessary, schedule a repair or replacement for the remote.