How To Fix Waymo App Not Available In The App Store (2026)

You search for Waymo in the App Store or Google Play and the app is missing, greyed out or refuses to install.

The cause is almost always your phone’s software, your store country, or the city you are in, and each one has a clear fix.

This guide walks through them in order and takes about 10 minutes.

Why is the Waymo app not showing up on your phone?

Cause	How to check	Fix
Search name	The App Store listing is titled “Waymo App”	Search for Waymo and look for developer Waymo LLC
iPhone too old	The App Store listing requires iOS 18.0 or later	Update iOS, or use a newer iPhone
Store country	Waymo lists the countries where its app can be downloaded	Check your store country against that list
Austin or Atlanta	Waymo rides there are booked through Uber	Use the Uber app, not the Waymo app
Outside a service area	Waymo says rides need an eligible area	Sign up for updates and wait

Each cause is covered below.

Step 1: search for the exact app and developer

Apple’s App Store listing is free and published by Waymo LLC.

1. On iPhone, open the App Store, search for Waymo, tap Waymo, then tap Get.
2. On Android, open the Play Store, search for Waymo, tap Waymo, then tap Install.

These are the steps Waymo’s own help page gives for getting the app.

If Google Play itself is acting up, see our guide on fixing Google Play sign-in problems.

Step 2: check your iPhone software version

The App Store listing shows a requirement of iOS 18.0 or later for iPhone.

A phone that cannot run iOS 18 will not be offered the current app.

• Check your version: open Settings > General > About.
• Update: open Settings > General > Software Update.
• Oldest supported model: one report on iOS 18 compatibility lists the iPhone XR and XS among the oldest supported models.

The listing also shows iPad as supported.

Waymo’s help page lists no minimum Android version, so I could not confirm one for Android phones.

Step 3: is the app offered in your country?

Waymo says its app can be downloaded from app stores in the countries below.

Region	Countries listed by Waymo
North America	Canada, Mexico, United States
Europe	Austria, Belgium, Denmark, France, Germany, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
Asia-Pacific	Australia, India, Japan, New Zealand, Singapore
Latin America	Argentina, Colombia, Ecuador, Uruguay
Africa	Egypt, Morocco, South Africa

If your store country is on this list, region is not what is blocking you.

Apple’s listing names a shorter set of countries, so if you are in a country that appears only on Waymo’s list, ask Waymo support.

Should you change your Apple Account region?

Only if you actually live in the new country, because Apple ties the change to your payments and subscriptions.

1. Open Settings and tap your name.
2. Tap Media & Purchases, then Country/Region.
3. Pick the new country, tap Continue, and agree to the terms.
4. Add a payment method and billing address for that country.

Before you change: Apple says to spend your account balance, cancel subscriptions that block the change, and check Family Sharing first.

Apple also warns that some content may not be available in the new region and may need to be downloaded again.

Why is there no Waymo app flow in Austin or Atlanta?

In Austin and Atlanta, Waymo rides are booked inside the Uber app.

1. In the latest Uber app, go to Account > Settings > Autonomous vehicles and turn on Waymo.
2. Request UberX, Uber Comfort or another eligible ride type.
3. Accept the Waymo offer if a nearby Waymo is matched.
4. Unlock the car from the Uber app when it arrives.

Waymo notes that a match is not guaranteed every time.

New to Uber? Our Uber beginner guide covers the basics.

Which cities can ride Waymo right now?

Status	Cities listed on Waymo’s sign-up page
Serving riders	Atlanta and Austin (through Uber), Dallas, Denver, Houston, Las Vegas, Los Angeles, Miami, Nashville, Orlando, Phoenix, San Antonio, San Diego, San Francisco Bay Area, Tampa
Listed as up next	Baltimore, Boston, Charlotte, Chicago, Detroit, London, Minneapolis, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Sacramento, Seattle, St. Louis, Tokyo, Washington DC

Waymo’s lists change often, so check waymo.com before you plan a trip.

If you are outside a service area, Waymo says you can sign up for updates and the app will notify you when it arrives.

Can a teen use the Waymo app?

Waymo’s FAQ says passengers 17 and under can ride as guests of an adult account holder.

Teen accounts for ages 14 to 17 exist only in Metro Phoenix.

• Parent account: a parent or guardian enrolls the teen.
• Teen Google account: the teen needs a Google email account.
• Payment: a credit card; prepaid debit and gift cards are not accepted.
• Phone: kids-only phones such as Gabb do not work.

What happens after you install it?

After installing, you go through a short setup process, and the app asks for your location to set a more accurate pickup.

Waymo says your account is linked to your Google Account.

You can change your phone number in the app’s Account tab, and a text message code confirms the new number.

Why you should skip APK files and VPN tricks

Waymo’s help page only describes getting the app from the App Store or Play Store.

Waymo also says you can ride only if you are in an eligible area, so a different download source or a VPN does not change where cars operate.

Installing the app from an unofficial site adds risk without adding service, so I removed those methods from this guide.

Symptom-to-fix table

What you see	Most likely cause	Try this
No Waymo result in search	Store country not supported	Compare your country with the list above
Install button missing on iPhone	iOS older than 18.0	Settings > General > Software Update
App installs but shows no ride options	Outside a service area	Sign up for city updates
Cannot book in Austin or Atlanta	Rides run through Uber	Turn on Waymo in Uber settings
Teen cannot ride alone	Teen account is Phoenix only	Ride with an adult as a guest

Where to get help

Waymo’s support pages say you can call support from the in-car screen during a trip, or use the Help tab in the app.

General help is at Waymo’s Ride with Waymo help page.

Our walkthrough on installing Google Play on Android may help if the store is the problem.