How To Fix Hisense TV Keeps Turning Off Issue

Are you experiencing the Hisense TV keeps turning off issue? There are various factors that can cause this problem such as the plug disconnected from the power outlet or power strip, an overloaded internal memory, or even a stuck Hisense TV remote. To fix this you, will need to perform several troubleshooting steps.

Hisense is one of the newest players in the TV market today that’s becoming popular among consumers. If you are looking for a high quality Smart TV that does not cost a lot then the Hisense TV is the perfect choice. It might not have all the advanced features of brands from that of Sony or Samsung but its competitive pricing with decent specs make this a perfect choice for a lot of people.

What to do when your Hisense TV keeps turning off

What to do when your Hisense TV turns off

One of the issues that you might experience with your Hisense TV is when it turns off on its own. This can be a frustrating issue especially are in the middle of watching Netflix or Amazon Prime Video.

Some of the common causes of the Hisense TV turning off on its own or restarting are overheating, unstable power supply, glitch caused by software bugs, or even a hardware problem just to name a few.

Here’s what you need to do from stop Hisense Tv turning off on its own.

Solution 1: Check the power cord of your Hisense TV

The first thing you need to do when your Hisense TV turns off on its own is to check the TV cord wires and make sure that it is not loosely connected to the power outlet or power strip.

Try connecting your Hisense TV power cord directly to the power outlet. Try also to connect it to a different power outlet. You should also check if there is a power outage in your area as this will definitely cause your TV to turn off.

Another power related issue that can cause the Hisense TV to turn off is a power surge. This happens when a power spike occurs, usually when a thunderstorm occurs. which can damage the power supply of your TV. In order to protect the power supply from a random power surge you should try to using a surge protector.

Solution 2: Power reset your Hisense Smart TV

Once you have made sure that there is no problem with the power source then the next step is to power cycle the Hisense TV . This will refresh its software and get rid of any corrupted temporary data that could be causing the issue.

Power cycle Hisense Smart TV

  • Turn off the Hisense TV using the remote control.
  • Unplug the power cord from the wall socket.
  • Wait for at least 5 minutes.
  • Plug the power cord into a wall socket and then turn on the Hisense TV.

After the power cycle process has completed try checking if the Hisense TV keep turning off issue still occurs.

Solution 3: Check the cables

Aside from power cables, you should also check if the other cables such as HDMI cables or are secured tightly. Loose connections on your TV’s HDMI inputs can cause the TV to turn off on its own.

Check the HDMI cable for any signs of damage and replace it with a new one if it is damaged. Try checking the HDMI cable no another display and see it it works.

Solution 4: Turn off energy saving mode

If your Hisense TV has an active energy saving mode then this might be the reason why it keeps turning off on its own. You need to disable the energy saving option then check if the issue still persists.

  • Open the TV’s Menu using the remote control.
  • Go to Settings.
  • Select Energy Saving then disable it.

Once you have made changes to the energy saving settings try to check if the issue still occurs.

Solution 5: Turn off the sleep time settings

It’s possible that the sleep timer of your Hisense TV is activated which is why it turns off on its own.

  • Press Quick menu on your TV remote control.
  • Scroll to Settings and press OK.
  • Scroll to System and press OK.
  • Scroll to Timer Settings and press OK.
  • Scroll to Sleep Timer and press OK.
  • Make sure that it is set to off then press OK.

After you have made changes to the sleep time setting try to check if your TV still turns off on its own.

Solution 6: Check your Hisense TV remote control

One reason why you will be experiencing the Hisense TV from turning off on its own issue is if the remote power button is stuck. Check the power button and make sure that it isn’t stuck. If there are traces of debris or dirt stuck in this button then you should try cleaning it off.

Sometimes, a faulty remote control can cause the TV to turn off randomly. Most TV remote controls will have an IR blaster can randomly trigger the TV to turn off. You can check if this is causing the problem by removing the battery of the remote.

If the issue does not occur then you should consider getting new batteries for the remote or replacing the TV remote.

Solution 7: Update the Hisense TV firmware

You should make sure that your Hisense TV has the latest firmware upgrade installed to remove any existing bugs that could be causing power issues to occur.

  • Press the settings button (it looks like a cog) on your Hisense remote.
  • Navigate to “Support”, then “System Update”
  • Ensure “Auto Firmware Upgrade” is enabled.

To manually update the TV’s operating system perform these steps.

  • Press the settings button (it looks like a cog) on your Hisense remote.
  • Navigate to “All”, then “About” and “System Update”.
  • Press “Detect” to get the latest TV firmware.

Solution 8: Factory Reset Hisense TV

If you can’t stop your Hisense TV from turning off then consider doing a factory reset. This will bring back the TV to its default factory settings and usually fix any problems caused by a corrupted Hisense TV software.

  • Press MENU on your Hisense Smart TV remote
  • Select Support and confirm your selection by clicking Enter, OK, or Select.
  • Click Self Diagnosis and confirm by pressing Enter.
  • Select the last option, which is Reset.
  • Enter your security PIN, usually 0000, to confirm your request.
  • Reset your Hisense Smart TV to factory settings

Solution 9: Contact Hisense support

There are instances when the problem can already be caused by a faulty hardware component. The power board might already be damaged causing power supply issues or some piece of component is failing to work properly causing system glitches.

If this issue is already caused by a faulty hardware component then you will need to contact the nearest Hisense service center and have the TV fixed.

Frequently Asked Questions

  1. How Do I Stop My Hisense Roku Tv From Turning Off?

    There are a number of factors that can contribute to this issue such as a loose power cord, loose HDMI cables, or even a software glitch. Try unplugging the TV from the power outlet then plug it back in after a minute.

  2. Why does my Hisense TV turn off when I turn it on?

    This could be caused by a problem with the remote control, loose connections, or power supply issues.

  3. Why does my Hisense TV keep turning off after an update?

    If you are experiencing this issue after a system update then try resetting the TV by unplugging it for a minute then plugging it back in. If the issue persists then try to perform a factory reset.

  4. Why is my Hisense remote not working?

    This could be caused by drained batteries. Try getting a new battery and check if this fixes the problem.

  5. Why does my Hisense TV keep turning on and off repeatedly?

    This could be caused by a loose power cord. Make sure that the power cord is secured tightly to the electrical outlet. If it is and the issue persists then you will need to contact Hisense customer service for assistance.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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