How To Fix Google Health App Not Syncing With Your Fitbit (2026)

If the Google Health app no longer syncs your Fitbit Charge 6, Versa 4 or Sense, you are not the only one.

The app replaced the Fitbit app in May 2026, and owners have reported sync trouble since, though the fix is usually a permission, a stale connection or a restart.

This guide walks through Google’s own steps in order, plus the account change that can quietly block syncing.

Quick answer: what to try first

Symptom Google lists	First thing to try
Device stopped syncing	Check Location and Nearby devices permissions
App does not show updated stats	Connections, then pull down until the progress bar fills
Notifications stopped	Toggle phone Bluetooth off and on
Time is incorrect	Sync, then restart the tracker
“Something went wrong. Try again (Error Code 2)”	Restart the phone and the tracker

What changed when the Fitbit app became Google Health

Google’s help page says the Fitbit app became the Google Health app starting May 19, 2026.

Most phones were due to update automatically between May 19 and May 26.

BGR reported on May 27 that some Play Store reviews describe trouble with Fitbit devices and not being able to sync data to phones.

BGR named no device models, so there is no proof that Charge 6, Versa 4 or Sense are affected more than others.

Date (2026)	Event
May 19	Fitbit app becomes Google Health
May 19 to 26	Automatic update window on most phones
May 27	BGR reports sync complaints in app reviews
June 19	TechRadar reports version 5.02 rolling out
July 15	Google Health sync and pairing outage reported

Move your Fitbit account to a Google Account

Google says that if your app is linked to a Fitbit account, you need to move that account to Google to use the Google Health app.

Finish that move before you troubleshoot anything else, since the rest of the steps assume the app is signed in to the right account.

The same page says you must update connections to some third-party apps, such as Strava and Withings.

Check phone permissions and Bluetooth

Open the phone Settings, then Apps, then Health, then Permissions.
Confirm Location and Nearby devices are on (Nearby devices applies to Android 12 and later).
Turn Bluetooth off for 3 seconds, then back on.
Make sure the phone has Wi-Fi or mobile data.
Charge the tracker, then try to sync.

Force a sync from the Connections screen

Open Google Health, tap Connections at the top left, then tap Sync.

Google also says you can pull down on the Connections screen until the progress bar fills.

Keep the tracker next to the phone while it runs.

Google says trackers and watches also sync throughout the day and each time you open the app with the device nearby.

What Charge 6 owners have reported

Threads on the Fitbit community forum from January 2026 describe Charge 6 owners whose sync stopped after the app prompted a tracker update.

Moderators in those threads pointed people to Google’s sync help article and asked them to update the app and contact Support.

The threads do not record a confirmed fix, so treat them as a sign that the problem is real, not as a cure.

Restart the phone and the tracker

Google lists restarts as the second step for a device that stopped syncing.

Restart the phone first, then restart the tracker and sync once the clock face appears.

Device	How to restart (per Google)
Charge 6	Swipe down from the clock, open Settings, tap Restart Device, then Restart
Charge 6, unresponsive	On the charger, press the charger button three times, one second apart, then wait 10 seconds
Versa 4	Hold the button for 10 seconds until the Fitbit logo appears
Sense	Hold the button for 10 seconds until the Fitbit logo appears

Update the app, the phone and the tracker

Install the latest Google Health from the Play Store.

Update the phone under Settings, System, System update.

Then update the Fitbit device itself, because Google says all three should be current.

Google says a tracker should be charged to at least 50 percent, and 75 percent or more is recommended, before a firmware update.

It also advises keeping the tracker within 2 to 3 feet of the phone and turning Bluetooth off on other nearby devices.

If the clock shows an error after an update, open Connections, select your device, tap Watch faces and choose a clock face to clear it.

TechRadar reported version 5.02 rolling out on June 19, but its report did not say sync was fixed.

Remove extra phones and extra devices

Google’s advanced steps cover a common blind spot.

Uninstall Google Health from other nearby phones signed in to the same account.
Unpair the tracker from those phones in Bluetooth settings.
Remove any other Fitbit devices you no longer use from Connections.

Refresh the connection from scratch

In Google Health, tap Connections, select your device, then Disconnect device.
In the phone’s Bluetooth settings, tap the gear icon next to the tracker and choose Forget.
Go back to Connections, tap Add device, and select the tracker.
If syncing still fails, uninstall and reinstall Google Health from the Play Store.

Clearing the app cache on Android is another option, under Settings, Apps, Health, Storage and cache.

Rule out a Google outage

Gadgets and Wearables reported that on July 15, 2026 Google’s dashboard showed sync not working for all users.

It said service was later restored and advised against resetting or reinstalling during an outage.

Factory reset and support

A reset is a last resort, and Google warns it erases unsynced data, alarms, goals and settings.

On the Charge 6, Google’s page gives Settings, Device Info, Clear User Data, which may need the charger connected.

If syncing still fails, try a different phone or contact Google customer support.

Model guides on this site: Charge 6 not syncing, Versa 4 won’t sync and Sense not syncing.

Google’s pages: why your Fitbit won’t sync, the Google Health app change and restart your Fitbit device.