Welcome to another #GalaxyS7 post! We’re bringing you 6 more S7 issues that we’ve collected since last week. We hope that our solutions in this material will not only help the users mentioned in this post but also others who may be experiencing the same or similar troubles. If you can’t find your own issue in this post, don’t hesitate to visit our main Galaxy S7 troubleshooting page.

Below are the topics we are covering for you today:

How to send group message in a Galaxy S7 edge | Cannot open Samsung Pay app in Galaxy S7 edge
Galaxy S7 edge won’t load apps in the SD card after a reboot
Galaxy S7 wet with sea water no longer boots up
Galaxy S7 keeps getting message that it’s not connected to the internet when using apps
Wet Galaxy S7 screen won’t turn on, only flickers green
How to sign out of AOL account in Galaxy S7

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to send group message in a Galaxy S7 edge | Cannot open Samsung Pay app in Galaxy S7 edge

Hello! So, I have an S7 edge but the Korean version (64GB). It’s perfect except for one thing. When I send a group message, the receivers all get an individual text from just me (rather than the group). Can this be fixed? There is no “group conversation” option in “More settings->Multimedia messages.”

PSS. I DID have issues with Samsung Pay (must install Korean SIM card), until I got this S3 Gear watch. Installing the Gear app on my phone and trying to open Samsung Pay from there somehow magically installed another version of Samsung Pay that magically works (perhaps because it’s the US version rather than the Korean version set to English). Even stranger, this new version of Samsung Pay has no way to be opened except from the Gear app (its logo is also more circular than the logo of the version that doesn’t work based on the recent apps list). Strange huh? PSSS. haven’t tried Samsung Pay in the store yet. — Ricardo

Solution: Hi Ricardo. The main reason why the recipients are not getting your messages as a group message is the fact that you’re not doing it right in the first place. You must do the following steps if you want to send a group message:

From any Home screen, tap Messages.
Tap the Compose icon.
Tap the Contacts icon.
Drop down and tap Groups.
Tap the group you want to send the message to.
Tap Select all or manually select recipients.
Tap Done.
Enter message text in the Group conversation box.
When done, tap the Send icon.

Samsung Pay app is not yet fully compatible with all Samsung devices, including the S7s, so that may be the reason why the preloaded Samsung Pay app on your phone did not work. Samsung Pay is also not supported by all carriers and banks so compatibility may have also played a role. If you want more detailed information why Samsung Pay app does not work normally like other apps, contact Samsung technical support.

Problem #2: Galaxy S7 edge won’t load apps in the SD card after a reboot

Hi! I recently bought a Samsung Galaxy S7 Edge phone and I am having problems with the SD card. i have downloaded some apps on my phone and have moved the apps to the SD card. The problem is that when I, for example, restart or power down my phone, the apps that where on my SD card won’t start. It shows a grey icon and when I click on it, it tells me that the app is not installed even though the app was working before I restarted my phone. I tried to restart the phone but it did not work. I am sure that the app is on the SD card because I tested the SD card with my old Galaxy S5 and it loaded up the apps just fine. Any suggestions? — Eric

Solution: Hi Eric. We can’t think of any logical explanation why your S7 fails to access app contents in the SD card after a reboot so let’s just put it that there may be an unheard of bug causing it. It’s actually our first time to encounter this issue so it may also be an isolated case. That said, the best thing that you can do right now is to do some trial and error to fix it.

The first thing that you want to try is to ensure that your phone reads the SD card properly by formatting it using the phone itself. This is important, especially if this SD card was previously formatted in another phone or PC. To format the SD card, follow these simple steps:

From a Home screen, tap Apps (located in the lower-right). These instructions apply to Standard mode only.
Tap Settings.
Tap Storage.
Tap Format SD card.
Tap Format SD card. If presented, enter the appropriate password, PIN or pattern then tap Continue.
Tap Delete all.

Once you’ve formatted the SD card, try moving the same apps to it, then restart the phone. If the problem remains, the next thing that you want to do is to wipe the cache partition. This will ensure that the phone will be using a good system cache afterwards. If you haven’t done this before, follow these steps:

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.
After the phone restarts, try to replicate the problem again.

If the problem persists after you’ve wiped the system cache, do a factory reset. This should ensure that there’s no operating system level bug that remains on the phone. Right after a factory reset, reformat the SD card one more time, then try to replicate the issue. If the problem stays, consider getting a different SD card.

Below are the steps on how to factory reset your Galaxy S7:

Create a backup of your important files.
Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

Problem #3: Galaxy S7 wet with sea water no longer boots up

Hi. My Samsung Galaxy S7 edge fell in sea water. My phone was in a cotton bag and the bag dips in water. Slight water penetrates in the phone I guess. The phone powered off. I did not try to charge the phone as I was afraid of exploding the battery or likewise. I just dried it under sunlight for few seconds and I placed it in microwave for a few seconds. In microwave, I have seen a spark. I don’t know if it came from the phone or just the interaction of metal body with heat. I immediately took it out and keep my phone in the drawer. I hadn’t done anything else yet. Could you kindly tell me what to do next. I am afraid of doing anything else as it would ruin my phone. — Fatima

Solution: Hi Fatima. While not totally waterproof, your Galaxy S7 should have resisted water from seeping in in the first place. Since its water resistance feature did not work, we’re afraid the best thing that you can do right now is to send the phone to Samsung so they can repair it. Unless you have knowledge and tools to open, diagnose, repair, or replace components of a Galaxy S7, do-it-yourself repair is really out of the question. If the phone no longer powers on at this time, there’s virtually nothing that you can do on your end at this point. Your best chance right now depends whether or not Samsung can still revive the phone.

By the way, water damage is considered customer misuse so you can’t expect that it’s going to be a free repair. We really not quite sure how Samsung handles water damage issue for water resistant phones like the Galaxy S7 so we can’t guarantee if they’ll even accept it for repair. We hope that they will but if not, consider bringing the device to other repair shops.

Problem #4: Galaxy S7 keeps getting message that it’s not connected to the internet when using apps

When I use one of my apps that connect to the internet, then try to go to another page within the app, it tells me I have no Internet connection. For example, If I go to my Amazon app, I can get onto amazon no problem. Then I click on their menu button, then i click on the underground apps option, then it goes to a white page with the amazon logo, then says I have no Internet connection & I should check my connection. Obviously I have an Internet connection because I’m using my phone on the Internet to contact you. I used to be able to use other option within any app that was connected to the Internet now, I cant. I tried a soft reset, no luck. What do you suggest? — Kelly

Solution: Hi Kelly. If this issue only happens to a few apps, the first thing that you want to do is wipe the cache and data of said apps. Here’s how:

Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
Once in there, click on an application.
You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the cache and data of the affected apps won’t solve the issue at all, try to do a factory reset, then replicate the problem right after. Make sure that you install one app at a time only so you’ll be able to observe if the problem returns. If it does, that’s an indication that one of your apps is the culprit.

Problem #5: Wet Galaxy S7 screen won’t turn on, only flickers green

Hi. I have a problem with my phone. It won’t turn on and sometimes, if I hold the power button long enough it only flickers green. And earlier when I went to Church and left it at my room with the battery on, it was really hot. Maybe because one night on the way home it was raining and we had no umbrellas with us so I had a jacket and hid it in my pocket. It wasn’t really wet but it was still on. In a late night, it won’t turn on. The buttons on the left and right on the home button has still the light on, the screen is only black. I still can work it because I remember where the apps where so I tried the music, then it was working but the screen is pitch black .Then I searched on google then downloaded this app on this site https://www.android-iphone-recovery.com/fix-samsung-galaxy-black-screen-problem.html. Then I tried what it said on the site, followed every instructions and it got worse. It won’t turn on like I said before, the battery heats up when I came back to church. Please help me. — EJ

Solution: Hi EJ. The symptoms you’re describing here are consistent of a malfunctioning screen. Some water or moisture may have found their way inside the motherboard or the screen assembly, causing the problem you’re describing here. The only thing that we can tell you right now is to check if this issue also happens when you restart the phone to other modes. If the screen remains black even on other modes, that’s a positive sign of hardware failure. In that case, the best thing that you can do is to have the phone repaired. There’s no amount of software hack that you can do to fix it. That said, try to avoid using third party software like the one mentioned in the link above as they are mostly useless in this case.

If you want to check if the screen can come alive in other modes, just follow these steps:

Boot in Recovery mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
Wait until the Download screen appears.
If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
Use Google to look for a guide on how to do it.

Boot in safe mode:

Charge the phone for at least 30 minutes.
Press and hold the Power button.
Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
Continue holding the button until the phone finishes rebooting.
Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #6: How to sign out of AOL account in Galaxy S7

Hi. I don’t mean to be asking a stupid question, but i am illiterate when it comes to technology especially computers and cell phones. I recently purchased a Samsung Galaxy S7 cell phone but it came without a manual. I really didn’t think i needed one since all i wanted to do is talk and text on the phone. Well today i wanted to log onto my AOL account from my phone for the first time. But once i did, i started getting all these messages and everything from my AOL acct. Now i can’t seem to log out of my AOL account on my phone.

I went to my acct on my laptop and i logged off there, but on my phone my acct is still open. What i want to know is how can i log off my AOL email acct on my Samsung Galaxy J7 phone. It is syncing and everything and i don’t even know what that means. Can i turn syncing off as well? if so, please give me “detailed” instructions on how to do them both.

Please it must be “detailed” and as simple as possible or i will not understand it. Sorry, I suffered from Gran Mal Seizures and my memory and some of the functions of my brain is messed up so i can’t understand some things that are simple to others.

Thank you for your help.

P.S. On “carrier” i put other because i am with “Boost Mobile” and didn’t see that in there, and on “issue with your device” i put “other” cause i didn’t see my issue in there either. Plus i think i have a “Marshmallow” version but not too sure. Thank you! — Melissa

Solution: Hi Melissa. Instead of providing the steps on how to unsync your AOL account and sign out of it, we’ll rather just provide the option for the latter. Signing out of your account will automatically terminate the sync function anyway so we don’t see the need to provide the steps on how to unsync.

Now, here are the steps on how to sign out of your AOL email in an Android app:

Open the AOL app.
In the upper left, tap the menu button.
In the menu, in the upper right, tap the gear wheel icon.
Under the Account section, tap Sign Out.

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Galaxy S7 edge won’t load apps in the SD card after a reboot, cannot open Samsung Pay, other issues