How to recover photos on Galaxy J6 that won’t turn on

A lot of people are wondering what to do to get their photos or files back once their Android has stopped turning on. In this troubleshooting article, we’ll show you what needs to be done if you wish to get your files back when a Galaxy J6 won’t turn on.

Problem: How to recover photos on Galaxy J6 that won’t turn on

Samsung Galaxy J6 won’t turn on. It turned off by itself and after that, it doesn’t even want to do the reboot. I replaced the battery with a new one and still doesn’t display anything on the screen. The phone never failed to the floor or any liquids at all. I did notice the sim card had something oily when I removed it, don’t know if that’s what it caused the problem. Because I had some “sim card invalid” notifications before the phone shut down. I don’t really care about the phone, I need my pictures. Had a family vacation and that’s the only pics I took. Can u please help??

Solution: Unlike a regular hard drive on a computer, your Android’s storage device can’t be connected to another computer to access its contents if the original computer it was previously connected to failed. If your Galaxy J6 has stopped working or has refused to turn on for whatever reason, there’s no way to access your files at all. For security reasons, the flash storage device on mobile phones are designed to only work with a specific motherboard. If this is not the case, anybody with the right tools can simply switch these flash drives between motherboards.

In your case, you must troubleshoot the device to see if it turns on first. If troubleshooting fails or if there’s a hardware issue preventing it from turning on, you may not be able to recover your files at all. To see if you can’t turn your J6 back on, follow the troubleshooting steps below:


Force restart

The first troubleshooting step that you can do in this case is to see if the phone has simply froze. If you’re familiar with the battery pull procedure we often do to phones with removable battery, then this is the equivalent of that and we can only use this to phones like the J6 with non-removable battery.

Press and hold the volume down and the power keys at the same time for 10 seconds or more. If the problem is temporary, then your phone should not reboot on its own after this but if it still does, then move on to the next procedure.

Charge using another set of accessories

One of the reasons why a phone may fail to power on is lack of power because it failed to charge. This occurs when there’s a problem with the charger or with the charging cable. Try to use another adapter and charging cable to see if this the reason for the problem. If you can’t readily another set of charging accessories, visit your local Samsung store and charge your phone there.

If you want to borrow a different set, make sure that you are using a known working official Samsung cable and adapter.

Check the charging port

The presence of dirt, debris, or foreign object may block the charging cable while charging. This can cause problems when charging, or block charging entirely. Check the charging for visible dirt or debris inside. If you find dirt or something that doesn’t belong inside, use a can of compressed air to dislodge it. Don’t stick anything inside to prevent damaging the system.

Check for water in the port

The presence of water or moisture in the port will prevent charging. If the phone has drained the battery, it will expectedly fail to power back on. Normally, moisture detected error will also be displayed if there’s moisture or water in the port. If you’re getting that, make sure to air dry the phone by leaving it in room temperature for several hours. Water naturally evaporates in hours  but you can hasten that by placing the device near a source of gentle heat like a back of a TV or appliance.

Remember, direct heat can damage internal components so avoid placing your phone near an oven, furnace, or direct sunlight.

Charge using a computer

Sometimes, a phone that fails to charge normally may charge using a computer. If you have a laptop or PC, connect your phone to it using a known working USB cable and see what happens.

Reboot to other modes

If the phone still makes a sound, vibrates, or shows an LED light when charging, it may have a screen problem. To check, try to see if the screen works on Recovery Mode or Download Mode. Any of these software modes are independent of Android so if the screen works on Recovery or Download Mode, there may be an Android bug preventing the screen from turning on.

Rebooting to other modes as a troubleshooting step won’t fix the problem. Rather, it will help you determine whether or not there’s an operating system bug behind the trouble. Depending on the issue, follow-up troubleshooting may or may not help.

How to boot a Galaxy J6 to Recovery Mode

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If the phone boots to Recovery Mode, try to wipe its cache partition or perform a master reset to fix the issue.

How to boot a Galaxy S9 to Download Mode

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Down key and the Bixby key, then press and hold the Power key.
  3. You’ll know if you’re on Download Mode when you see a screen that says “Downloading….”

If your J6 won’t boot to Recovery Mode but does it on Download Mode, you may be able to fix the problem by flashing its stock firmware. Do a Google search on how to do this procedure.

Remember, flashing is tampering with the software so it can potentially brick the phone and even permanently damage its partitions, making it unusable. Do it at your own risk.

Get professional help

By professional help we mean third party technicians. You should seek their help if you plan on recovering your files after turning on the device. Part of Samsung repair is wiping of the storage device so it’s not an option.

Keep in mind that turning on your device is the only means to recover your photos. Be sure to stress this point when telling the technician to fix your device. This should tell him to only aim to power back on the device. If you’re lucky and there’s no serious hardware issue behind the trouble, repair may help.