How To Fix Vizio TV Is Frozen

Are you experiencing the Vizio TV frozen issue? There are several factors that can cause this problem such as a software glitch, poor internet connection, or a corrupted app. To fix this problem, you will need to perform several troubleshooting steps.

Vizio is an American TV brand that you will usually find in Best Buy or Walmart. The company makes excellent quality budget TV models that makes a fine addition to any home theater setup. There are various models available ranging from the regular LED TV with Full HD display up to the 75 inch Vizio Smart TV with a QLED display.

Why is my Vizio TV freezing?

Why is my Vizio TV freezing?

One of the issues that you might experience with your Vizio TV is when it freezes. This can happen when the TV starts, when using streaming services, or when navigating the TV menu using the Vizio remote.

This can be a frustrating experience as you won’t be able to use the TV properly.

Here’s what you need to do to fix Vizio TVs frozen issues.

Solution 1: Power cycle your Vizio TV

One factor that can cause Vizio TVs to freeze is a software glitch. This can be due to the TV’s internal memory being overloaded or the TV’s firmware has crashed. In order to fix this you just need to power cycle your Vizio TV.

Power cycle Vizio Smart TV

Turn off the Vizio TV.

Remove all the devices plugged into your Vizio TV such as HDMI cords .

Unplug the power cord of the Vizio TV from the power outlet.

Press the physical power button on your Vizio TV for about 30 seconds to remove any residual power.

Wait for 10 minutes.

Connect the previously disconnected devices to your Vizio TV HDMI ports.

Plug the Vizio TV power cable into the power outlet.

Turn on your TV using the Vizio remote. Make sure that the power light is on.

After power cycling try to check if the Vizio TV still freezes.

Solution 2: Check your internet connection speed

If your Vizio TV freezes when accessing streaming services then the problem is most likely caused by an unstable internet connection or a slow internet connection .

You should make sure that your Vizio TV has a good internet connection by performing an internet speed test.

Check your internet connection

Open a browser on your Vizio TV.

Go to speedtest.net. This is an online speed test tool that is free to use.

Click on Go. This will start the speed test.

In order to stream shows without freezing you should have a fast internet speed. The results should match your subscription plan from your internet service provider.

The recommended download speed to view shows are as follows:

5 Mbps – 1080p streaming.

10 Mbps – Recommended speed for 1080p streaming.

25 Mbps-UHD (4K) streaming.

50 Mbps – for stable 4K streaming.

If the internet speed test shows that you have a slow or no internet then you can check if this is caused by an issue with your Wi-Fi network.

Turn off your Vizio TV.

Unplug your Modem and Router from the power source.

Wait for a minute then plug your modem and router back into the power source.

Wait until the lights turn back on.

Turn on the Vizio TV then reconnect it to the wireless network.

Here’s what you can do to get proper internet connectivity.

Try to disconnect other devices connected to the Wi-Fi router while you use a streaming app This will allow the streaming app to use the maximum internet bandwidth.

Move the TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength allowing for a faster internet speed.

If you have a dual band router try to connect the streaming device to the 5Ghz band instead of the 2.4.

Solution 3: Clear the Vizio TV App Cache

If your Vizio TV freezes when using a particular app then it’s likely that the problem is caused by corrupted data on the app. Clearing the app cache will usually fix this problem.

Clearing cache of app

Press the V button or the home button on your remote.

Select System from the menu.

Go to Apps.

Click System Apps.

Select the app.

Click Clear Cache.

Press OK.

Open the app then check if the issue still occurs.

Solution 4: Reinstall the app

If the freezing issue occurs when using a particular app then there’s a possibility that the app itself is corrupted. In order to fix this you will need to uninstall the app then install a fresh version.

Reinstalling the app

On your VIZIO TV remote, press the Home button.

Find the affected app and select it from the Apps menu then tap and hold the center button.

Select Uninstall or Delete from the pop-up menu.

Go to the apps section of your VIZIO TV and search for the app, then install it.

Wait for the app to download and install on your VIZIO tv, then connect with your login credentials.

Try to check if the freezing issue still occurs.

Solution 5: Get the latest firmware updates for your Vizio TV

You should make sure that your Vizio TV has the latest software update installed to remove any existing firmware bugs that might be present in the current firmware version of your TV which is causing the freezing problem.

Updating Vizio firmware

Press the Menu button on the Vizio tv remote.

Locate the System tab and select check for updates.

If any update is available then download it.

After the new firmware has been installed try to check if the issue still occurs.

Solution 6: Factory reset your Vizio TV

Sometimes a corrupted TV settings or a glitch in the TV software can cause this problem. In order to fix this you will need to perform a factory reset. This will allow you TV to go back factory defaults.

Reset to factory settings

Using the Vizio remote, navigate to the menu.

Go to Settings, then System, and finally OK.

Select “Reset TV to factory defaults”.

If you do not have the parental code, when requested for a password, enter 0 0 0 0 0.

Choose “Reset” and hit OK.

Allow your television to switch off.

Once the restart operation has been completed you will need to setup the TV.

After the factory reset process has completed try checking if the issue still occurs.

Solution 7: Contact Vizio support

If after performing the troubleshooting steps listed above the TV still freezes then you should contact the nearest Vizio TV service center for further assistance as this might already be caused by a hardware malfunction.

Frequently Asked Questions

  1. How do I turn off CEC consumer electronics control on my Vizio TV?

    Consumer Electronics Control(CEC) is a communication protocol by which you can control the devices connected to the TV through an HDMI port using a single universal remote.
    To turn this off:
    On the Menu tab, click and open the System option.
    Click on CEC and toggle the setting OFF.
    Restart the TV and check for further problems.

  2. Why does my Vizio TV keep glitching?

    This can be due to a software glitch which can be fixed by a soft power cycle. It can also be caused by loose connections so make sure that the connected devices are secured tightly.

  3. What causes vertical lines on Vizio TV?

    This is usually caused by a dead pixel. Over time, a whole row or column of these dead pixels may show up, resulting in a line of unresponsive dead pixels.

  4. Why does my Vizio TV have no picture?

    This problem is usually caused by a loose HDMI connection, wrong source selected, or a software glitch. Try to check all the cables connected to the TV and make sure to select the correct source. You should also try to restart your TV to fix this problem.

  5. Why is my Vizio TV screen always flickering?

    Your TV screen will flicker due to various factors. To fix this you just need to perform these troubleshooting steps.
    Unplug Vizio TV from the wall.
    Reset your Vizio TV Picture Settings.
    Adjust Brightness and Backlight Control Settings.
    Turn off Ambient Light Sensor.
    Try various Picture Modes.
    Try different Video Sources and inspect all connections.
    Update Vizio TV OS.
    Factory reset Vizio TV.

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    Chad Buenaflor

    Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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