How to Fix Hisense TV Is Frozen

Are you experiencing the Hisense TV frozen issue? There are several factors that can cause this problem such as a software glitch, poor internet connection, or a corrupted app. To fix this problem, you will need to perform several troubleshooting steps.

Hisense is the largest TV company in China and the second largest TV manufacturer in the world based on units sold. The company focuses on the budget market offering high quality yet affordable Smart TV models. The company carries LED TVs up to the high end ULED models and even recently have added gaming support such as VRR or variable refresh rate.

How do I unfreeze my Hisense TV?

One of the issues that you might experience with your Hisense Smart TV is when it freezes. This can happen when the TV starts, when using streaming services, or when navigating the TV menu using the Hisense remote.

This can be a frustrating experience as you won’t be able to use the TV properly.

Here’s what you need to do to fix Hisense TV stuck or frozen issues.

Solution 1: Power cycle your Hisense TV

The first thing you need to do when Hisense Smart TVs freezes is a power cycle. This will refresh the TV software and get rid of any software glitches that could be causing the issue.

Power cycle Hisense TV

• Turn off the Hisense TV using the remote control.
• Unplug the power cord from the power outlet.
• Wait for at least 5 minutes.
• Plug the power cord into the power source and then turn on the Hisense TV.

After the power cycling process has completed try checking if the Hisense Roku TV freeze issue still occurs.

Solution 2: Check the internet connection of your Hisense TV

If your Hisense Smart TV is freezing when using streaming services then this might be caused by a slow internet speed.

What you will want to do first is to check the internet speed that your Hisense TV is getting from your home network connection.

Checking your internet speed

• Open a browser on your Hisense TV.
• Go to speedtest.net. This is an online speed test tool that is free to use.
• Click on Go. This will start the speed test.

In order for your streaming services to run properly you should have a stable internet service. The results should match your subscription plan from your internet service provider.

You should aim for these speeds.

• 0.9 Mbps — Standard streaming.
• 3.5 Mbps — HD streaming.

If you have a slow internet speed then you can check if this is caused by an issue with your networking equipment.

• Turn off the Smart TV.
• Unplug your Modem and Router from the power source.
• Wait for a minute then plug your modem and router back into the power source.
• Wait until the lights turn back on.
• Turn on the Smart TV.
• Reconnect your Smart TV to the internet.

Here’s what you can do to get a stable internet signal.

• Try to disconnect other devices connected to the Wi-Fi router while you watch shows on Prime Video. This will allow the TV to use the maximum internet bandwidth.
• Move the Roku TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
• If you have a dual band router try to connect the Hisense TV to the 5Ghz band instead of the 2.4.

Solution 3: Clear the Hisense Smart TV App Cache

There’s a possibility the problem is caused by an app that has corrupted data. Clearing the app cache will usually fix this issue.

Clear cache

• Press Quick menu on the remote control.
• Scroll to Settings and press OK.
• Scroll to System and press OK.
• Scroll to Application Settings and press OK.
• Scroll to Clear Cache and press OK.
• Select Clear and press OK. The Cache have been deleted.
• Scroll to Delete Cookies and press OK.
• Select Clear and press OK. The Cookies have been deleted.
• The Cache and Cookies have been deleted. Press EXIT to exit.

After clearing the cache data try to check if the frozen screen issue still occurs.

Solution 4: Uninstall then install the app Hisense Smart TV

Sometimes the problem can be caused by a corrupted app. To check if this is what’s causing the problem you should uninstall then install the affected app.

Uninstalling App

• Turn on your Hisense TV and grab your remote and press home button.
• Choose apps section and Press ok.
• Find the application you want to uninstall.
• Highlight application and hold OK button a new window will pop up on your screen.
• Using arrows select uninstall and press ok and confirm ok to uninstall app from Hisense TV.

Install applicaton on Hisense Android

• Make sure your Hisense Android device is connected to the internet.
• On your Hisense Android TV, open up the Google Play Store and search for the application.
• Once you find the app, select it and then choose Install.
• After the app has finished installing, launch it.

Install Hulu on Hisense Vidaa

• Press the Home button on your Hisense remote control.
• Navigate to the App Store and select it.
• Type the name of the application into the App Store’s search bar.
• Select the app from the search results.
• Press the Install button to download and install the app on your Hisense Vidaa TV.
• Once the installation is complete, launch the app by selecting it from your Hisense TV’s home screen.

Install Hulu on Hisense Roku TV

• Open the Roku home screen by pressing the Home button on your remote control.
• Use the arrow buttons on your remote to navigate to the Roku Channel Store.
• Select Search Channels from the Store menu.
• Type the application name into the search bar and select the app when it appears in the results.
• Select Add Channel to add the app to your Roku channels list.
• Once the channel has been added, navigate back to the Roku home screen and select the app to launch it.

After getting a fresh version of the app try to check if the Hisense TV stuck screen issue still occurs.

Solution 5: Update the Hisense TV software to the latest version

It’s important for Hisense TVs to run on the latest firmware update as this will have several enhancements as well as bug fixes that could fix the freezing screen issue you are experiencing.

Updating Hisense Android TV

• Make sure that your TV is connected to the internet.
• Open Settings home screen.
• Find and select Device Preferences.
• Go to About.
• Scroll down to System Update.
• Your TV will now look for any available updates
• If there’s an update available, select Update Now to install it.

Updating Hisense Roku TV

• Access the Home screen of your TV by pressing the Home button on the TV Remote.
• Select the Settings option.
• Scroll down and select the System option.
• Find and select System Update.
• Select the ‘Check Now‘ option so the TV can check for updates.
• Select Update so that your TV will be updated to the latest firmware.

Try to check if the Hisense Smart TV freezing issue still occurs.

Solution 6: Factory Reset your Hisense TV

If the Hisense TV freezing issue persists then consider doing a factory reset. This will bring back the TV to its default factory settings and usually fix any problems caused by a corrupted Hisense TV software.

Performing factory reset on Hisense TV

• Press MENU on your Hisense Smart TV remote
• Select Support and confirm your selection by clicking Enter, OK, or Select.
• Click Self Diagnosis and confirm by pressing Enter.
• Select the last option, which is Reset.
• Enter your security PIN, usually 0000, to confirm your request.
• Reset your Hisense Smart TV to factory settings.

After you reset your Hisense TV try checking if the problem still occurs.

Solution 7: Contact Hisense support

There are instances when the problem can already be caused by hardware damage. You will need to contact the nearest Hisense customer service center and have the TV fixed.

Frequently Asked Questions