How to fix unresponsive screen on Samsung Galaxy Note 5 & other display related issues

  • Samsung Galaxy Note 5 screen is unresponsive. Reboot may temporarily fix it but there are areas that are still unresponsive. Read on to know if this is a firmware issue or a hardware problem.
  • While being charged, Note 5 shows it’s disconnected from the charger but it also reconnects and at the same time the screen flickers for a couple of seconds and return to normal.
  • One owner reported not being able to send emails with attached pictures. Learn how to troubleshoot this problem.
  • Note 5’s stock keyboard not showing when in portrait orientation. Learn how to fix this issue.
  • Know what to do if your Note 5 has a bleeding screen due to physical damage. Can an average user fix this issue or not?
  • Owner reported that after the Marshmallow update, the screen would zoom in when he types “multiple numbers that are the same.”
  • Note 5 screen is flipped vertically. Learn what you have to do to fix this problem and bring the phone back to normal.


Hey guys. In this article, I will address some of the screen and display related issues with the Samsung Galaxy Note 5 that were reported by our readers. The first issue I tackled is about a unit whose screen became unresponsive for some reason. While the simple reboot may remedy it, there are areas one the screen that are not responding. It may be just a firmware issue or a more serious hardware problem.

Read on to know more about the other screen problems I cited in this post. If you’ve contacted use regarding a related problem, I may have included it here. If you have other concerns, however, try visiting our Note 5 troubleshooting page since we’ve already addressed hundreds of problems sent by our readers. Find issues that are similar or related to yours and use the solution or troubleshooting guides we provided.

For those who need further assistance, on the other hand, you can always contact us by completing our Android issues questionnaire. However, we ask you to provide us with more information about the problem so that we can also provide you with accurate solutions. Don’t worry, it’s a free service and we won’t ask a dime for it. Just give us more information and we’ll the rest.

Q: “During my duration day, I placed the phone in my shirt pocket and wear my coat over it and my gown. I entered the church, after two hours I decided to use the phone to take photos, so I took the phone from my pocket and I noticed sweat on the screen; I wiped the sweat and later I noticed that the phone screen became unresponsive. I hard reset it, part of the screen could work but after sometimes the whole screen became unresponsive again.

A: Was there any significant events that may have led to this problem? For instance, if your phone fell and incurred minor physical damages, this problem might be just one of the results. The same thing may happen if it got in contact with water or any liquid for that matter.

If there was not firmware update prior to this problem, then it could be a hardware issue. However, if there was an update, then you should try wiping the cache partition first.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After you do that and the problem still remains, try the master reset but you need to make a backup of your important data and files.

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If all else fails, visit a technician so he can perform further testing and eventually fix the problem.

Q: “When charging whilst the charge is end is firmly in the charging port it automatically stops charging and resumes. This can go on to for up to ten times. When this is happening the screen would be flickering. The flickering just happens for a couple of seconds and returns back to the page that I would be reading.

A: It might be a problem with the USB port especially if the phone got in contact with water recently. Try to clean the port using a Q tip or if you have a hair dryer, try to blow warm air into it to see if it helps. The screen flickering issue might just be an effect in this case since it only occurs when the phone is plugged in. If the problem persists, however, have a technician check it for you.

Q: “I cannot send emails from my phone with pictures from my vacation no matter how many pictures are attached.  Even with one attached it fails.  I was able to send about three emails with six pictures attached a few weeks ago to two people.  They I tried yesterday to send more and they all failed, even the ones with just one picture.  It tries then just says sending failed and they are all sitting in my Outbox. Thank you.

A: It might be an issue with your internet connection or your email and based on that, here’s what I suggest you do:

  1. Verify that your phone has an active and stable connection. Browse some websites, download some apps or files, or stream videos.
  2. After you’ve verified that your phone has a stable connection, try to compose an email message without any attachments and send it to your own email just to verify if you can send and receive a message.
  3. If you can send and receive a message without an attachment, try to compose another message and this time, attach a photo and send it to your own email address.
  4. If you can send an email with attachment to your own address, then you should be able to send to others, otherwise, it’s an account issue and you might need to set up your email again.

Q: “My stock keyboard seems to be burned into the screen. It’s even showing up in my camera my, but only in landscape mode. Though the rest of the time landscape mode or not, it’s always there. How do I resolve this issue? Thank you!

A: For this issue, all you need to do is clear the cache and data of the keyboard you’re using, in this case, it’s the Samsung keyboard.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Samsung Keyboard.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Q: “My son stepped on my phone and the bottom corner of my screen had a  slight crack. He stepped on it today and it caused a purple looking toe print on the corner where he stepped which didn’t let me swipe the screen to use my phone and as the day went on the colors spread and took over the screen and now I can’t see the screen. It looks like splattered ink across my phone. A friend of mine had an issue like this on their iPad and they fixed it somehow. What can I do?

A: Well, obviously, both the display and the digitizer (a component that makes touchscreen possible) got broken and the only thing that could fix them is by replacing the display panel, which consists of the LCD display and the digitizer. You need a technician for that.

Q: “Since the latest android system update,  the calculator app has been a problem.  When I type multiple numbers that are the same,  (ex. 333) the screen will enlarge automatically.  There is no way to undo this excerpt by shutting down the app & starting over. I’ve soft reset, hard reset, erased cache, disabled other apps…no success!

A: You must be typing those numbers really fast as the phone processes your gesture as “double tap” that’s why the screen zooms in. You just have to double tap again to return to the normal size. I think there’s no problem with your phone, you just have to type the same numbers a little be slower this time so the screen won’t zoom in.

Q: “All of a sudden the pages on my Note 5 have rotated vertically, left to right, i.e., my camera icon was on bottom right corner, is now bottom left. Time and date moved from top right to left. Home page is now the very right “dot” and not the first in the row. The words and pictures themselves are still readable, just that everything’s been rotated vertically! So bizarre! How can I flip everything back? How did this happen? Thank you!

A: It’s easy to fix this problem if you know what happened before it started but I assume you don’t know. In that case, you need to troubleshoot to know what the problem is. Here’s what you need to do:

Reboot your phone and see if everything goes back to normal.

If the problem remained, turn it off and boot it in safe mode. Should one of the third-party apps caused it, then the screen should be in its proper orientation while in safe mode.

Assuming the screen is still flipped even with all third-party apps disabled, then it’s safe to assume at this point in time that the problem is with the firmware. That said, the most logical thing to do is to wipe the cache partition.

Deleting the system cache is an effective way to fix minor firmware issues. However, if the problem remained after that, then you have no other choice but to do the master reset. Please follow instructions on how to wipe the cache partition and do the master reset above.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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