How to fix your Samsung Galaxy Note 5 that is charging slow and doesn’t charge at all [Troubleshooting Guide]

Charging issues seem to be very common with the #Samsung Galaxy Note 5 (#Note5). We already received hundreds, if not thousands, of problems from the owners of this device and many of them are problems that suggest the phone has difficulty charging its battery.

There are a couple of problems I addressed in this post and the first one is a slow charging issue. It happens every now and then that the device takes too long to fully charge its battery and it could be due to some factors and we need to rule out each possibility that we can think of. The second one is a not charging issue, which may also happen to any Note 5 user. Between these two, the latter is more serious.

We will be walking you through in troubleshooting any of these problems should one happen to you in the future. If you have other issues, however, don’t hesitate to visit the troubleshooting page we set up for the Note 5. It contains all links to troubleshooting posts we’ve published on our site. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance, then feel free to contact us by filling up our Android issues questionnaire.

Galaxy Note 5 is charging very slowly

Problem: I have a Galaxy Note 5 that has been given to me by a friend. It’s been with me for 4 months already and so far, there’s only one thing that’s bothering me right now–the phone doesn’t charge as fast as it was before. It would only take a couple of hours to fully charge before but now, even if I left it plugged in for 5 hours, the battery didn’t go through beyond 84%. I don’t know if it’s just a problem with the operating system or if it’s an issue with the hardware already. Can you help me?

Troubleshooting:

There are a lot of possibilities we have to consider to determine what the problem with your phone really is or what caused it. In this case wherein the device is charging slowly, we have to look at every possibility. That being said, here are some steps you need to do to troubleshoot your device with a charging problem:

Step 1: Run your Note 5 in Safe Mode and try to charge it

The purpose is to know if the device charges fine while all third-party apps are temporarily disabled because if so, then it’s easier to fix this problem. So, follow these steps to reboot your device in safe mode first:

1. Press and hold the Power key.
2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
3. Continue holding the Volume Down button until the phone finishes the restart.
4. When you see Safe Mode on the lower left corner of the screen, release the button.

Now that your phone is in safe mode, plug the charger into the power source and then connect your phone and closely observe if the charging pace becomes normal or still slow because if it’s the latter, then we need to check the power adapter as it might have an issue.

However, if the phone charges normally in safe mode, it’s possible that there were just a lot of apps running in the background and using too much resources and power. Try closing apps running in the background next time.

Step 2: Check if the charger is still working properly

It’s very easy to do; you just have to use another charger to find out if the device charges properly with it because if so, then you really need to buy a new charger. Or, you can try connecting your other devices to your charger just to see if they too charges slow or if they charge fine.

You may also check the charger’s port for debris, lint and/or corrosion. A blast of compressed air may help but if everything looks fine, then proceed to the next step.

Step 3: Make sure the USB cable is fine

The cable is the one that bridges the power adapter and the phone so if it has a break somewhere, the phone won’t be able to charge properly. It’s also easy to check the cable; just run your fingers from one end to another to feel if there are lumps or breaks. Also check on both ends for debris, lint and corrosion.

One way to verify if the cable is fine is to connect your phone to a computer; if it doesn’t get detected and recognized, then it’s broken, otherwise, the cable is fine.

Step 4: Delete the system cache

There have been similar issues that we’ve encountered before that were caused by corrupt caches and data. Well, it’s a possibility and we need to rule it out so we can continue with our troubleshooting. You have to reboot your device into the Recovery Mode and wipe the cache partition from there:

1. Turn off your Samsung Galaxy Note 5 completely.
2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
4. Once the Android logo shows, release both the Volume Up and Home buttons.
5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After the phone has rebooted, try to plug it in and observe closely if the charging is still slow and if it is, then you have to reset the device before you decide to have it checked by a technician.

Step 5: Reset your Galaxy Note 5

We need to totally rule out the possibility that it’s a firmware issue so after all those steps and the phone is still charging very slowly, then we need to reset your device. But before that, make sure you backup your data and files as they will be deleted. Here’s how you reset your Note 5…

1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
2. Turn off your Samsung Galaxy Note 5.
3. Press and hold the Volume Up, Home and Power keys together.
4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
5. Wait until the Android Recovery Screen appears after about 30 seconds.
6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the phone is still charging slow, send the phone in for checkup and/or repair.

Galaxy Note 5 doesn’t charge at all

Problem: My Note 5 is almost a year old already but I only had a couple of issues with it before that I was able to fix on my own. Starting last week, there were instances wherein the phone wouldn’t charge but the problem got fixed on its own; I don’t even know what caused it. However, since yesterday, my phone won’t charge anymore no matter what I do. I only have 8% battery left so I really need to charge it. Please help me with my problem. Thank you!

Troubleshooting: Hi! First off! You need to make sure that your device’s charger has no problem, you can start by checking the charger if it has damage or if the wire was stretched too much. If it’s also possible to use another charger then try it. By doing so, we can determine if the charger has a problem or not. And you need to charge your device to do some troubleshooting steps later on. Secondly, you have to check the charger port of your device if it has other materials blocking it, like molds, moisture, or dust, etc. and you have to remove it. Here are some steps you can follow:

Step 1: Turn the phone off and charge it for several minutes

Since you are running out of battery, it is important that you have to find a way of saving energy. You can turn off the device and plug in the device’s charger. To make sure that it will charge the battery, while the charger is inserted to the charger port of the device you have to observe carefully if the device’s default charging logo will appear and let it charge for an hour or several hours.

You can also check the charger if it has no damage like the wire is not stretched or any visible damages. You can also try if you have another device in your home that is using the same type of charger, plug in your charger to that device and observe if it will charge. If nothing happens, then it’s time you bought a new charger. However, if your device is charging while it’s turned off, then your device is experiencing a software problem. In this case, the next step might help.

Step 2: Delete the system cache and data

We also can’t set aside the possibility of a software problem especially if your device has recently downloaded an update. More often than not, it’s the corrupt caches and data that will cause serious issues like this. So, you may clear the system cache just to make sure to remove any old files that may have created the conflict within the system. Follow the steps below to do so:

1. Turn off your Samsung Galaxy Note 5 completely.
2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
4. Once the Android logo shows, release both the Volume Up and Home buttons.
5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Now, try charging the device again and observe carefully if there is an indication that the device is charging. Look for the signs like the battery icon on right-top side of the screen is moving or the default charging logo will appear while the device is turned off. You can continue to the next step below if nothing is working after following those steps.

Step 3: Perform a factory reset on your device

Now, this method is the last resort to resolve the any software-related issue, but this is an optional method and you can disregard it if you’re in doubt to follow, because it will delete all the your data stored in your device. It will restore your device back to default manufacturer setting and remove all your installed applications. You have to backup your important files first before you continue performing the steps either you have to save it to your SD card or to your external hard drive. Here are the steps how to master reset your Galaxy Note 5:

1. From the Home screen, tap the Apps icon.
2. Find and tap the Settings icon.
3. Under the ‘Personal’ section, find and tap Backup and reset.
4. Tap Factory data reset.
5. Touch Reset device to proceed with the reset.
6. Depending on the security lock you used, enter the PIN or password.
7. Tap Continue.
8. Touch Delete all to confirm your action.

Always remember that you can always visit your local Samsung service center if all the steps mentioned above did not resolve the problem. Your device might have been experiencing hardware problem and also there are parts that is needed to be replaced, only the certified technicians can help you to fix it.

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