How To Fix Samsung Galaxy Note 9 Does Not Charge

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note9 fix the issues that they are experiencing with their phone. This is the latest member of the Note series of devices and is the most powerful model so far. This phone uses a 6.4 inch Super AMOLED display while under the hood is a Snapdragon processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 does not charge issue.

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How To Fix Samsung Galaxy Note 9 Does Not Charge

Problem: Hi there, I have a Samsung Galaxy Note 9 with a charging question for you. Yesterday my phone worked normally, but today when connecting it to the charger it has issues. When I’ve plugged it into the wall outlet and original cord the screen will turn on, but the charging indicator won’t go on. After about three seconds it goes off, another three seconds, it turns on. This slow flash will continue if left, but never charging. I was able to get a full charge by connecting to the computer, but my laptop was unable to recognize the phone. Now I’m trying to get another charge on the phone, but I’m either getting the slow blink from the outlet or the computer says that an unrecognized device is plugged in and now won’t charge. I tried doing a soft restart, cleaning the charging port with both a needle to get out the gunk and alcohol, different Samsung cables, and different Samsung AC adapters. With all of this, I’m pretty sure that I’ve established that it’s a connection issue between the cable and the phone. I know you may recommend a factory reset based on your other blogs, but I’m wondering, do you think that there’s any merit in trying a wireless charging pad? Could that solve my problem for less than the cost of a new phone? Thanks!

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Clean the charging port of the phone

There are cases when dirt or debris stuck in the charging port of the phone can cause the device to charge slowly. To eliminate any foreign particles present in the charging port of the phone you should clean this port using a can of compressed air. Once this is done try to check if the phone can now charge normally.

Try using a different charging cord and wall charger

Sometimes a faulty charger and charging cord and cause this particular issue. To check if this is what’s causing the problem you should try using a different charging cord and wall charger to charge your phone.

The next troubleshooting steps are recommended for any software related glitches that could be causing this problem.

Perform a soft reset

One of the first troubleshooting step that you will need to do is a soft reset. This will refresh the phone software and usually fixes minor software glitches.

• Press and hold the Power and Volume down key for up to 45 seconds.
• Wait as the device restarts.

Once the phone starts try to check if the phone can charge normally.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded on your phone can cause issues. To check if a third party app is causing this problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

• Turn the device off.
• Press and hold the Power key past the screen with the device name.
• When ‘SAMSUNG’ appears on the screen, release the Power key.
• Immediately after releasing the Power key, press and hold the Volume down key.
• Continue to hold the Volume down key until the device finishes restarting.
• Safe mode will display in the bottom left corner of the screen.
• Release the Volume down key when you see ‘Safe Mode’.

If the issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will store cached data of apps in a dedicated partition in its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

• Turn off the phone.
• Press and hold the Volume Up key and the Home key, then press and hold the Power key.
• When the device logo screen displays, release only the Power key.
• When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
• Press the Volume down key several times key to highlight ‘wipe cache partition’.
• Press the Power key to select.
• Press the Volume down key to highlight ‘yes’ and press the Power key to select.
• When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

• Make sure that the phone is off.
• Press and hold the Volume Up key and the Home key, then press and hold the Power key.
• When the device logo screen displays, release only the Power key
• When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
• Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
• Press Power button to select and start the master reset.
• When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.
• Once the phone has fully started do not install any apps in your phone yet. Try to check first if the battery drains quickly.

In case the issue still occurs after performing the steps listed above then this could already be caused by a faulty hardware component, possibly the charging port. You can try using a wireless charger as a temporary fix however if you would like to use a wired charger then you will need to bring your phone to a service center and have it fixed.

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