The newly released Huawei P30 is an amazing phone. There’s no doubt that it’s one of the best flagship phones money can buy right now. But just like any top tier phone, this one can encounter bugs from time to time. In this troubleshooting article, we show you how to fix Huawei P30 wifi keeps disconnecting issue.
How to fix Huawei P30 wifi keeps disconnecting | troubleshoot wifi issues on Huawei P30
Troubleshooting Huawei P30 wifi keeps disconnecting issue is easy. If you’re wondering where to start, follow our solutions below and you should be good to go.
Huawei P30 wifi keeps disconnecting fix #1: Confirm wifi is working
If your Huawei P30 wifi keeps disconnecting and you have no idea where it’s coming from, the first thing that you want to do is to check the wifi network itself. It’s possible that the problem may be coming from the router side and not within your Huawei P30 device. To see if that’s the case, what you need to do is to use other wireless devices. If you have another phone, tablet, or laptop that’s connected to the same wifi network, try to see if they are experiencing the same exact problem you’re getting on your Huawei P30. If another wireless device exhibit the same problem, you can bet it’s a router or ISP issue. For better results, try to use as many wireless devices as possible. Remember, your goal here is to know whether there’s a router error or ISP side problem. If you don’t have any extra device to use for this test, you can do an alternative step — by connecting and observing your Huawei P30 on another wifi network.
If you want to do the alternative test, you want to make sure that you use a known working wifi network. If you have a neighbor or friend with a stable wifi network, try performing the test using that network. If your Huawei P30 wifi still keeps disconnecting in that wifi network, it means that the problem is within the device itself. In this case, you want to continue troubleshooting the phone by following the rest of our suggestions below.
Huawei P30 wifi keeps disconnecting fix #2: Perform a soft reset
Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.
If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.
Huawei P30 wifi keeps disconnecting fix #3: Wipe cache partition
In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it:
- With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
- Let go of the buttons when the Honor logo appears.
- Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
- Press the Volume Down button to scroll to and highlight Wipe cache partition option.
- Then press the Power button to confirm selection.
- Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.
Huawei P30 wifi keeps disconnecting fix #4: Install software and app updates
Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software. If you haven’t set your device and/or apps to auto-update, then you will need to manually install pending updates. Here’s how to manually check for software updates on the P30:
- Go to Settings.
- Tap System.
- Select System Update.
- Tap the option to Check for Updates.
To check for any pending app updates you’ve downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.
Don’t forget to reboot/soft reset your P30 after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.
Huawei P30 wifi keeps disconnecting fix #5: Reset network settings
Wifi troubles can sometimes manifest as a result of incorrect network. This doesn’t mean that you personally made some incorrect changes. Sometimes, an app or update can lead to changes that’s not optimal for other apps or for the Operating System. Bad network configuration may occur for a lot of reasons. What you can do now is to ensure that you return all network settings to their defaults so the system can use them moving forward. To reset all network settings, follow these steps:
- Open the Settings app.
- Go to Advanced settings.
- Scroll to and tap Backup & reset.
- Select Network Settings Reset from the given options.
- If prompted, read the warning message and then tap Network Settings Reset twice to confirm.
Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.
Huawei P30 wifi keeps disconnecting fix #6: Check for bad apps
Sometimes, a third party app may cause problems or interfere with the Operating System. Having network troubles due to a bad app is not unheard of in Huawei devices. Restart the phone to safe mode and see if that’s the case. In safe mode, no third party app should be able to run. So, if wifi works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:
- Power off the device.
- Power it back on.
- Once you see the Huawei animation on the screen press and hold Volume Down button.
- You can see safe mode at the bottom left corner once the device finishes booting.
- Now that the device has started on safe mode, charge it and see if there’s a difference.
Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your Huawei P30 is still problematic, repeat steps 1-4.
Huawei P30 wifi keeps disconnecting fix #7: Factory reset
If nothing still works at this point and your Huawei P30 still can’t send or receive texts, you must restore all its software settings to defaults. Factory reset will delete all your personal data so be sure to back them up ahead of time. Afterwards, follow the steps below to begin the factory reset:
- Turn off the mobile by pressing the Power key for a few moments.
- Press and hold Volume Up and Power buttons for a couple of seconds.
- When Recovery Mode appears let go of all keys.
- Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
- Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
- When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
- Finally choose “reboot system now” by using the Power key.
Huawei P30 wifi keeps disconnecting fix #8: Get help from Huawei
It’s very likely that the problem can be fixed by factory reset but in the event that there’s no change in your device after wiping it, you should seek help from Huawei. Visit your local Huawei Service Center and let a technician check it. If you’re nowhere near a Huawei Service Center, we suggest that you contact their online representative so you can arrange to have your device shipped to them.