How to fix Huawei P30 keeps freezing | troubleshooting unresponsive screen

Though the new Huawei P30 packs an amazing array of hardware, we’ve been getting reports lately that some units have started to act erratically. In particular, some Huawei P30 users have asked us why their device appeared to be slowing down or has become unresponsive. If your Huawei P30 keeps freezing and you don’t know how to fix it, this post is for you. Do the suggestions in this guide in order to determine what’s causing the problem.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Huawei P30 keeps freezing | troubleshooting unresponsive screen or system

If your Huawei P30 keeps freezing and you have no idea what to do, this troubleshooting guide should help. Below are the steps that you must do in order to identify the reason for the problem.

Huawei P30 keeps freezing fix #1: Check for overheating

Though the Huawei P30 sports such powerful hardware, it still can freeze or lag for a number of reasons. One of such possible reasons why it may be freezing right now can be due to overheating. Overheating can be a result of a software glitch, bad hardware, or both. When a system is overheated, it may not work as intended as the system may slow down due to heat, or because of built-in safeguards to protect itself. Because electronics don’t do well with too much heat, manufacturers design phones to slow down or to turn themselves off when inside temperature has reached a certain level. Sometimes, this sudden slow down may appear as sudden unresponsiveness, freezing, or lagging. If you noticed that your Huawei device has frozen or became unresponsive and it’s becoming uncomfortably warm, it may have overheated. What you want to do in this case to stop the overheating immediately by turning it off. Allow your device to cool off for at least 30 minutes to an hour. After that, use it again and see what happens.

Even powerful phones like Huawei P30 may overheat if used for heavy tasks for a long time. If you’ve been streaming graphics-heavy videos, or playing games for hours at a stretch, your device may be overheating because of that. Allow it to cool down for an hour before you use it again. If Huawei P30 still keeps freezing even when it’s not overheating though, there may be other reasons for it. Continue with the rest of the troubleshooting below.

Huawei P30 keeps freezing fix #2: Perform a soft reset

If the device does not overheat at all but continues overheating for some reason, you should restart it. At this point, the next best thing that you can do is to refresh the system. Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

Huawei P30 keeps freezing fix #3: Clear cache partition

Freezing or lag can sometimes be attributed to a bad system cache, which is located in the cache partition. If you haven’t tried it yet, clearing the cache partition on your device must be done at this point.

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Huawei P30 keeps freezing fix #4: Boot to Safe Mode

Sometimes, a third party app may cause problems or interfere with the Operating System. Having network troubles due to a bad app is not unheard of in Huawei devices. Restart the phone to safe mode and see if that’s the case. In safe mode, no third party app should be able to run. So, if wifi works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Huawei P30 keeps freezing fix #5: Factory Reset

An important troubleshooting step that must be performed in this situation is to factory reset the device. In many cases, an unresponsive or freezing Huawei device does not necessarily mean it’s caused by a malfunctioning hardware. To know that, you want to return the software settings to their defaults by doing a factory reset. If your Huawei P30 keeps freezing due to a software bug, factory reset will most likely help fix it.

There are two methods to perform a factory reset on your Huawei P30. You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

Huawei P30 keeps freezing fix #6: Send the phone in for repair

The last thing that you can do to fix the problem, and if all the suggestions above fail to help, is to contact Huawei. There’s most likely a hardware problem inside that causes your Huawei P30 to keep on freezing. A technician needs to check it physically in order to know where the problem lies. Make sure visit your local Huawei Service Center to have your phone checked. If there’s no available Service Center nearby, call Huawei Technical Support team so you can ship your device to the Service Center.


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