How to fix Galaxy S10 5G Facebook keeps crashing | troubleshooting Facebook has stopped

Are you having trouble with Facebook app on your Galaxy S10 5G? In this short troubleshooting guide, we’ll show the steps to fix this issue. Keep in mind that Facebook problems are largely fixed by simply installing an update for the app. However, if nothing has helped so far and you don’t know how to fix Galaxy S10 5G Facebook keeps crashing issue, you should consider doing the suggestions below.

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How to fix Galaxy S10 5G Facebook keeps crashing | troubleshooting Facebook has stopped

If you’re looking for a way to fix Galaxy S10 5G Facebook keeps crashing issue, this troubleshooting guide is for you. Make sure to follow our suggestions below.

S10 5G Facebook keeps crashing fix #1: Force quit the app

If you find Facebook keeps crashing on your Galaxy S10 5G, the first troubleshooting step that you want to do is to force close the app. Sometimes, temporary glitch may develop in an app after an update or any coding changes in the operating system. Such bugs may go away when an app is refreshed though. To check if the problem is temporary, follow these steps to restart Facebook.

1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

1. Open Settings app.
2. Tap Apps.
3. Tap the More settings icon (three-dot icon, upper right).
4. Tap Show system apps.
5. Find and tap the Instagram app.
6. Tap Force Stop.

S10 5G Facebook keeps crashing fix #2: Refresh the system

Should nothing happened after force closing the Facebook app, you should consider rebooting the device next. Temporary bugs may develop after your phone is left running for some time. To see if that’s the case, try to press and hold the Power button. From there, tap the Restart option to reboot. Or, you can press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

S10 5G Facebook keeps crashing fix #3: Keep software and apps updated

Updates not only bring new changes and looks but also fixes to known bugs. Make sure that your phone’s software and apps are up-to-date. By default, your S10 5G is calibrated to automatically install updates. All you need to do is to confirm the notifications to update. If you change the settings before including how your device manages updates, make sure to manually check for updates at this time.

S10 5G Facebook keeps crashing fix #4: Clear app cache

At times, an app’s cache may affect performance and cause problems. To ensure that the cache of the Facebook app is in top shape, try clearing it and see what happens.

1. Open Settings app.
2. Tap Apps.
3. Tap the More settings icon (three-dot icon, upper right).
4. Tap Show system apps.
5. Find and tap the Facebook app.
6. Tap Storage.
7. Tap Clear cache button.
8. Restart the device and check for the problem.

S10 5G Facebook keeps crashing fix #5: Reset the app

A follow up to the previous step is clearing an app’s data. If nothing happens after clearing the temporary cache of Facebook, make sure to follow it up by clearing its data.

1. Open Settings app.
2. Tap Apps.
3. Tap the More settings icon (three-dot icon, upper right).
4. Tap Show system apps.
5. Find and tap Facebook app.
6. Tap Storage.
7. Tap Clear data button.
8. Restart the device and check for the problem.

S10 5G Facebook keeps crashing fix #6: Switch to Mobile data or Wifi (depending on what you mainly use)

Apps that require constant internet connection in order to work may encounter networking bugs from time to time. If you’ve been using mobile data to connect to the internet all the time, try to see if Facebook will continue to keep crashing when you use wifi. Visit your local library or try using your work wifi to check how Facebook works. If you rely on wifi all the time, reverse it and use mobile data instead.

S10 5G Facebook keeps crashing fix #7: Clear cache partition

Sometimes, minor app bugs can be the result of a bad system cache. If this cache gets corrupted or outdated, a device may suddenly lag, freeze, or show signs of slow performance. At other times, uncommon glitches may occur as well as overall performance of the system may also be affected. To ensure that your S10 has good system cache, we suggest that you clear it once every few months. Here’s how to do it:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
4. Press the Volume down key several times to highlight ‘wipe cache partition’.
5. Press Power button to select.
6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
8. Press the Power key to restart the device.

S10 5G Facebook keeps crashing fix #8: Reset network settings

Another important troubleshooting step that you want to do in this case is to reset all network settings. This troubleshooting step will clear all non-default network settings and hopefully clear potential bugs. If you haven’t tried this yet at this stage, here’s how:

1. Open Settings app.
2. Tap General management.
3. Tap Reset.
4. Tap Reset network settings.
5. Tap Reset settings to confirm.

S10 5G Facebook keeps crashing fix #9: Restart to Safe Mode

If Facebook is part of the pre-installed package of apps, you should consider running the device on Safe Mode. Sometimes, a poorly coded app or malware may interfere with Android and cause problems. To check if you have a third party app problem, restart the phone to safe mode. On safe mode, all third party apps, the ones you downloaded that did not come with the original software, will be suspended. So, if the problem comes from one of them, the problem you’re experiencing right now will not be available on safe mode. To boot the phone to safe mode:

1. Turn the device off.
2. Press and hold the Power key past the screen with the device name.
3. When ‘SAMSUNG’ appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see ‘Safe Mode’.

If Facebook app works normally on safe mode, you should investigate further. To identify the culprit, you can use the method of elimination. Here’s how:

1. Boot to safe mode.
2. Check for the problem.
3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
4. After you uninstall an app, restart the phone to normal mode and check for the problem.
5. If your S10 5G is still problematic, repeat steps 1-4.

S10 5G Facebook keeps crashing fix #10: Wipe the device with factory reset

Most Facebook issues don’t need factory reset but if you can’t live without the app, you might want to go to the extreme of wiping the device. Before you decide on doing a factory reset though, make sure to check if there’s any known Facebook issue in the news. Do a quick Google search about “Facebook” or “Facebook issues.” if your issue is described by the news, then don’t proceed with factory reset. Instead, try to see if there’s a known fix to the problem. Normally, Facebook problems go away on their own so all you need to do is simply wait out for a fix. However, if you want to factory reset, make sure to create a backup of your personal data first.

To factory reset your Galaxy S10 5G:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

1. Create a backup of your personal data and remove your Google account.
2. Open Settings app.
3. Scroll to and tap General management.
4. Tap Reset.
5. Select Factory data reset from the given options.
6. Read the information then tap Reset to continue.
7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
4. Press and hold the Volume Up button and the Bixby button at the same time.
5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
6. The Recovery screen menu will now appear. When you see this, release the buttons.
7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
8. Press the Power button to select ‘Wipe data/factory reset.’
9. Use Volume Down to highlight Yes.
10. Press the Power button to confirm factory reset.

 

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