How To Fix LG G7 ThinQ Gets Stuck On LG Logo

The #LG #G7ThinQ is a premium Android device that is popular among consumers due to its numerous outstanding features. This is an IP68 certified device that’s made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 6.1″ QHD+ FullVision MLCD+ RGBW display which is a great size for viewing various multimedia content. Under the hood is a Snapdragon 845 processor combined with 6GB of RAM allowing the device to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ gets stuck on LG logo issue.

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix LG G7 ThinQ Gets Stuck On LG Logo

Problem: This just started yesterday! I turn on the phone, it shows the LG G7 ThinQ logo, then goes to LG Life’s Good logo only and freezes there, the little circle thing around the logo is moving, but nothing happens! Waited like 2 minutes yesterday and today, but, nothing, did restart a few times, when I did get in ( power+volume down is the only way it comes in) I cleared all the caches from 3 different places ( internal rom, SD card and memory ram), still same issue?? Phone was purchased new from Virgin Mobile Canada on Dec 28th 2018. It has the Android 8.0 Oreo update. I wouldn’t have even got a new phone cuz I was really happy with my 3 year old LG G4, it has an awesome case and tempered glass on it, but I lost it on the 27th doing courier and I believe I or someone else ran over it, thought the screen was completely damaged when lady at Walmart gave it back to me, but it was just the tempered glass ( well worth the money for them, by the way) put new screen protector on it, it texted and made calls, got home and it wouldn’t connect to WiFi or data network, doesn’t show a list of nearby Wifi connections or a few wireless printers like it used to, took it apart ( like I did before to replace the vibrator) but couldn’t figure out where or how to replace the antenna, but not even sure that’s the issue cuz it makes calls and texts no problem, everything else is perfect, case and screen protector did there job……. mostly!!! That’s why I got new one! I know on the site where I found the link for this form it said be very detailed whew asking question, is this enough detail? Let me know! Thanks!!!

Solution: The first thing that you will want to do when the device is stuck on the boot logo is to make sure that the battery of the phone has sufficient charge by following the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in the port.
  • Use a wall charger to fully charge the phone. In case the charging indicator does not appear then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port or try using a wireless charger.

Once the battery has sufficient charge remove the microSD card of the phone ( if you have one installed) then proceed with the additional steps listed below.

Perform a Soft Reset

The first thing you will need to do whenever your phone becomes unresponsive is to do a soft reset. This will refresh your phone software and will usually fix most minor software glitches. The soft reset is done by pressing and holding the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. When the phone turns on check if it still gets stuck on the boot logo.

Check if the problem occurs in Safe Mode

Sometimes the problem can be caused by an app that you recently downloaded You can check if this is what’s causing the problem by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • With the screen on, press and hold the Power key.
  • In the options menu that displays, press and hold Power off.
  • When prompted to restart in Safe Mode, tap OK.
  • After your device restarts, it displays Safe mode at the bottom of the screen.

If the phone can boot successfully in this mode then the problem could be  caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will store temporary data in a dedicated partition in its storage space which helps the device run apps smoothly. If this data gets corrupted then issues can occur on the device. To make sure that this is not what’s causing the problem you will have to clear the cache partition of the phone.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • Use the Volume down button to select Wipe Cache .
  • Press the Power button to confirm.
  • Use the Volume down button to highlight Yes.
  • Allow several minutes for the process to complete.

Check if the phone will now boot normally.

Perform a factory reset

One last troubleshooting step you can perform if the above steps fails to fix the problem is a factory reset. Take note that this will erase your phone data.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • ‘Factory data reset’ appears.
  • Use the Volume down button to highlight Yes.
  • Press the Power button to confirm.
  • Erase all user data and restore default settings’ appears.
  • Use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

If the above steps fails  to fix the problem then this is most likely caused by a faulty hardware component. The best thing you can do right now is to bring the phone to a service center and have it checked.

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