How to fix an Asus Zenfone Max Plus (M1) smartphone that is not charging? [Troubleshooting Guide]

Charging problems in mobile devices are often tied to a bad battery. This however isn’t likely the case with the Asus Zenfone Max Plus (M1) that is not charging given the fact that this is a new device. For sure it will go through a series of quality testing prior to roll out in stores. Having said that, you may consider looking into other factors that can likely cause charging issues to occur on your device be it slow charging or not charging at all. Among other common culprits are faulty apps, bad updates, faulty charger, damaged charging ports or power outlets, and physical or liquid damage on the phone. The last factor could be the root cause especially if you dropped your phone or got it wet before the onset of the problem. Symptoms of liquid damage may surface later if not sooner so better consider that too.

Meanwhile, charging issues that are software-related can be resolved by performing some workarounds on your end. Hence before you head out and take a trip to a service center, you might as well try something and attempt to fix the problem at home. You may refer to the subsequent charging tips and workarounds in this post when necessary. Just scroll down and read on.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Observe proper charging procedure

Smartphone manufacturers typically give out recommendations regarding proper way of charging for safety reasons so as to prevent causing any damage to device itself. And these are as follow:

  • Use only the original (OEM) charger. The original charger is designed to produce the right amount of power needed for to charge up your phone in a specified period of time. Using other chargers or third-party accessories is therefore discouraged as there’s a chance that the power output level is not compatible with your phone. As possible result, your device may charge but very slowly compared to charging with the original charger or worst, it may not be able to charge at all.
  • Charge from power outlets or wall sockets. While you can plug your phone into a computer port or other USB/charging ports, the power output may not be the same as that from the power source or wall outlets. Unless you’re in the middle of the road and all you’ve got is a power bank or a laptop, then you can charge your phone through whatever power source you have. The charging time however may significantly be longer than when using wall sockets.

If you’ve adhered to all these proper charging recommendations but still couldn’t get your device to charge as intended, then move on and troubleshoot software errors on your phone that might have prevented it from charging.

Potential solutions to charging issues on your Asus Zenfone Max Plus (M1)

Highlighted below are generic solutions and methods that will help you determine the underlying cause and get the ultimate charging fix for your device.

Check for any signs of damage.

The charging port, USB cable, and AC adapter must be in working condition for the charging system to work on your device. The charging system is one of the hidden programs/apps of your phone that is assigned to carry out charging operations from the moment your device ran out of power up to when it’s fully charged. If any of the charging components isn’t working, that will likewise halt the charging system from serving its purpose. In short, it won’t work too.

To determine which from among your charging paraphernalia is not working, you can try switching between charging ports, USB cables, or chargers.

Alternatively, you can try a new charger for your Asus Zenfone Max Plus M1. This however could mean spending some bucks for procurement. But it could be worth it.

Force your phone to restart while connected to the charger.

This method can help if your phone couldn’t charge because of some software glitches or system bugs that may have hindered the charging system from doing its job. Here’s how you do it:

  1. Plug your phone into a power source.
  2. When it’s plugged in, press and hold the Volume Up key and the Power key for about 30 seconds or so.
  3. If you hear or feel your phone vibrates. You can release the Power key and Volume Up key at this point and then leave your phone connected to the charger for about 30 minutes.

After the elapsed time, check and see if it is already able to charge. If it is not, then give it some more time to charge probably 1 to 2 hours utmost.

What to do if your phone is able to charge again?

If you can get your device to charge again, try to remove any suspicious apps you’re recently installed especially the ones you’ve added before the phone run out of power. It is possible that a certain downloaded app is buggy and causes massive battery draining. This could be the main reason why your device is having a hard time to gain power again. You can diagnose apps in safe mode or immediately head over to the Apps Manager and uninstall suspicious apps from there. It will also help for you to determine which of your apps is draining much power by heading over to the Battery Usage menu of your device.

Aside from removing bad apps from your phone, you may also resort to a hard reset especially if the problem started after installing new software updates on your device. It is possible that the new updates override your current settings or worse, ruin the charging system on your device. All data including personal settings and information and/or any software bugs are wiped out in the process thus giving your phone a fresh and bug-free start. If possible, you can proceed and carry out a hard reset through the settings menu. Here’s how it’s done:

  1. To get started with a hard reset or factory reset, back up your important information then head over to Settings-> Backup & reset-> Factory data reset-> Reset Phone.
  2. Select the option to Clear everything to confirm and proceed with the full system reset.

Your phone will automatically reboot until it’s ready to use.

Seek more help

Consider problem escalation as your last option if nothing else works on your end. You may opt to reach out to your carrier or Asus Support team for further assistance and recommendations if your Asus Zenfone Max Plus (M1) is still not charging after exhausting all possible means there is to fix the problem on your end. See if you can also avail for warranties, like replacement battery or charging equipment. Otherwise, you will need to pay extra for tech service or repair.

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Grace is always fascinated by technology, and her passion for it led her to become an IT professional. From a computer instructor to a technical support specialist to an online content creator, Grace had come a long way. And she's only just getting started.

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