If your Fitbit Versa has notification issues, it does not necessarily mean that the device is defective or malfunctioning. There are actually many possible factors that may cause notifications to misbehave. Sometimes, notifications on Fitbit Versa may be delayed or even stop coming in at all. In this troubleshooting article, we’ll show you the steps that you can try to fix this kind of problem.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android or Fitbit issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Fitbit Versa notifications are delayed or missing | Versa syncs but not getting all notifications
If your notifications are delayed or missing, there are a number of troubleshooting steps that you must do to identify the cause. Follow our suggestions below to do that.
Delayed Fitbit Versa notifications fix #1: Check if notifications are set up properly
The first troubleshooting step to is to ensure that you set up notifications properly on your Fitbit Versa. Learn how to do this in this page:
Delayed Fitbit Versa notifications fix #2: Turn on notifications
The next troubleshooting step that you want to do in this case is to ensure that your Fitbit Versa notification setting is actually enabled. You can do this by going under the quick settings screen.
Delayed Fitbit Versa notifications fix #3: Bring the devices closer
Notifications are transmitted from your phone to Fitbit Versa thru Bluetooth. This means that once any of the devices is over 30 feet from the other, notifications can’t be forwarded by your phone. Try placing the two devices closer than 30 feet or side by side and see if that will fix the issue.
Delayed Fitbit Versa notifications fix #4: Check if conversation is open on phone
Your Fitbit Versa won’t receive any message notifications from a phone if the conversation is open on the phone. If you are not getting any SMS or MMS notifications, this may be the reason why. Don’t worry, if you won’t open the conversation in your phone, your Fitbit Versa should get a notification right away. If you have another phone, try to send a text to the phone that’s linked to your Fitbit device and see for yourself.
Delayed Fitbit Versa notifications fix #5: Confirm, Do Not Disturb, Quiet hours, or Driving mode is off
Depending on your phone, make sure that Do Not Disturb, Quiet hours, or Driving mode is not enabled. These features will prevent your phone from sending notifications so simply turn any of them off to fix the problem.
Delayed Fitbit Versa notifications fix #6: Verify if phone is connected to Versa via Bluetooth
If you’re using a number of Bluetooth devices where you’re not getting notifications, it’s possible that one of the devices is preventing the phone from sending notifications, or blocking your Fitbit Versa from receiving. For instance, if you have a wireless headset, speakers, keyboard, mouse, or any other Bluetooth devices turned on in your home, one of them may be causing why Fitbit Versa notifications are delayed. Turn off all Bluetooth devices within range and pair your phone to your Fitbit again.
Delayed Fitbit Versa notifications fix #7: Check for Bluetooth signal issue
Another possible reason why a Fitbit Versa may be getting delayed notifications is due to Bluetooth signal interference. Some Bluetooth devices may not work properly, including your Fitbit Versa. To lessen the chances of Bluetooth signal from dropping occasionally, try to do the following:
- If you have a problem with an Android device that’s paired with your Fitbit device, make sure that Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
- Also, make sure that Always Connected is on. Open your Fitbit app, select your device, and go under settings to find Always Connected option.
- Ensure that Fitbit app is allowed to run in the background on your phone. The exact steps for this varies by device. Refer to your phone’s manual or do some research on how to do it.
Delayed Fitbit Versa notifications fix #8: Check for App issue
If you are not getting notifications from one particular app only, while the rest are working, it’s possible that the app is unable to do so. For Fitbit Versa, these are the notification options that you’re supposed to get:
- calendar events within the hour
- and other push notifications from apps you choose
Not all apps can send notifications so do further checks in this case.
It’s also possible that the app may have a bug that causes this problem. Try to force quit to refresh its settings.
Delayed Fitbit Versa notifications fix #9: Restart device
Restarting your Fitbit Versa may fix this issue. Make sure to do so if you haven’t tried it yet at this point.
There are two ways on how to restart your Fitbit Versa. Learn how to do each one below.
How to restart Fitbit Versa via Settings
This is the simplest way to restart your Fitbit Versa. Do this if you encounter problems, or if you want to conserve battery power.
- On your Fitbit Versa, go to the main or Home screen.
- Swipe left on the screen until you see Settings.
- Tap Settings.
- Scroll down and tap About.
- Select Shutdown.
- Tap Yes to confirm shutdown.
If you want to turn the watch back on, simply press and hold the Back (left) button for a few moments.
How to restart Fitbit Versa using 2-button procedure
An alternate way to reboot your Fitbit Versa is by pressing two buttons instead of going under Settings. This is a useful way to restart if your watch has become problematic or unresponsive. Doing this won’t delete your data so you can do it safely. Here’s how it’s done:
- On your Fitbit Versa, press and hold the Back and bottom right button for a few seconds.
- Once you see the Fitbit logo screen, release the buttons.
- Wait for a few seconds until the device vibrates. This signals that the reboot has been successful.
NOTE: Versa has a small hole (altimeter sensor) on the back of the device. Don’t attempt to restart your device by inserting any items, such as paper clips, into this hole as you can damage your Versa.
Delayed Fitbit Versa notifications fix #10: Check if Device lock is active
Another possible reason is If Device lock is active on your Fitbit watch and you haven’t recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.
Delayed Fitbit Versa notifications fix #11: Confirm phone is receiving notifications
As mentioned above, the phone must receive the notifications first before your Fitbit Versa gets them. If your phone is not set properly to receive notifications, it can be the reason why your Fitbit Versa may seem unable to receive notifications. So, make sure that you check your phone first to see if there are new notifications. If the issue starts from there, then go ahead and troubleshoot your phone.
Delayed Fitbit Versa notifications fix #12: Force close Fitbit app
If your Fitbit Versa is still getting delayed notifications or not at all, the next good thing that you can do is to force quit the Fitbit app. The exact steps depends on what phone you’re using. Do a Google search to see how to force close an app on your particular device.
Delayed Fitbit Versa notifications fix #13: Refresh notifications on Fitbit Versa
Another troubleshooting step that you can do in this case is to refresh notifications on your Fitbit Versa. Here’s how it’s done:
- On your phone, open the Fitbit app.
- Tap the Today tab, and tap your profile picture.
- Tap Notifications.
- Turn off all notifications
- Restart your phone.
- Open the Fitbit app and turn notifications back on.
Doing the steps above is usually effective in fixing notification issues after your device syncs.
Delayed Fitbit Versa notifications fix #14: Factory reset your Fitbit Versa
If the problem has not gone away at this point, you want to erase your Fitbit device.
There are two ways to factory reset a Fitbit Versa. The easier way to wipe your watch is to do the first option so we suggest that you try this first (hard reset via Settings).
How to hard reset Fitbit Versa via Settings
Unless your Fitbit Versa fails to turn on, wiping your device via Settings menu should be your primary option. Don’t forget: factory reset will return the software to its defaults. This means that all your apps and personal data will be erased, including cards you added under Wallet.
If you want to sell or give the device away, we suggest that you remove the Fitbit Versa from your Fitbit account first and forget the device on your phone.
To remove a Fitbit Versa from your Fitbit account:
- Go to www.fitbit.com and log in.
- From the Dashboard, click the device you’d like to remove.
- Scroll down to the bottom of the page.
- Click Remove This Fitbit ( Versa) From Your Account and click OK.
Now, if you wish to go ahead with factory reset, follow the simple steps below:
- On your Fitbit Versa, swipe left on the screen.
- Continue swiping to the left until you find Settings app.
- Tap Settings.
- Swipe down and tap About.
- Tap Factory Reset.
How to hard reset Fitbit Versa using hardware buttons
If you happen to be having an issue with your Fitbit Versa and it’s not allowing you to go to Settings menu, don’t worry. You should still be able to hard reset your Fitbit Versa using the hardware buttons. Again, this procedure will wipe the device and erase your personal data. Be sure to back your data up before doing the steps below.
- On the Versa, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don’t follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
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