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Fitbit Ionic Screen Awake option no longer works

Your Fitbit Ionic has a feature that will automatically powers up the display when you raise your wrist. It’s called Screen Awake or Quick View on other Fitbit devices. Mostly, owners found this feature very useful and convenient as a single action would immediately let you see what’s on the screen of your tracker. If enabled, you can tell time by raising your arm to your chest like you do when you check time on a conventional watch.

However, some owners have been complaining about the Screen Awake feature that’s reportedly stopped working. According to them the screen remains black no matter how many times they raise their arms. This problem has been one of the most commonly reported issues with this device and most of the time it’s because of the Screen Awake setting. Continue reading as I will share with you the most basic and effective solution to this problem.

But before we move on, if you are looking for a solution to a different problem, drop in on our Fitbit Ionic Troubleshooting page for we have already solved some of the most common issues with this device. We may have already published articles that could help you with your problem. Or, if you need further assistance, fill up our questionnaire as we may be able to help you with your concern.

Now, here’s what you should do if the Screen Awake feature on your Fitbit Ionic is no longer working…

  1. Make sure that the Screen Awake feature is enabled.
  2. Factory reset your Fitbit Ionic.

Many Fitbit users said that the Screen Awake or Quick View feature in their tracker was disabled inadvertently. So, the first thing you need to do is make sure it’s enabled on your Ionic. To turn on the quick view all you have to is swipe right on the clock screen. You should see the Screen Awake option. Make sure it is set to Auto because Manual will only turn on the display by tapping or pressing the buttons.

After doing this, try to see if the screen wakes up when you raise your arm to look at the display. If it’s still not working, then this next procedure will take care of the problem–factory reset.

  1. Remove the Ionic from your account.
  2. Delete the bluetooth pairing.
  3. Press and hold all buttons on the device.
  4. Wait until the Fitbit logo disappears, then release the bottom right button.
  5. Wait until you feel a vibration, then release the other buttons.
  6. You will probably see a red X message, just ignore that and setup the device again.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!


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