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How To Fix Disney Plus Not Working On Sony TV

Is the Disney Plus app not working on your Sony Smart TV? There are several factors that can cause this problem such as a poor internet connection, server outage, Disney Plus app glitch, or even a TV system error. To fix this, you will need to perform several troubleshooting steps.

Sony is a popular Japanese electronics company that has manufactures several products ranging from cameras, video game consoles, audio equipment, smartphones, and Smart TVs. The company’s Sony Bravia line of TV models is considered as one of the best in the market as they offer impressive features making them ideal for use in a home entertainment system.

Why doesn’t Disney Plus work on my Sony Smart TV?

Why doesn't Disney Plus work on my Sony Smart TV

One of the issues that you might experience on your Sony Smart TV is when the Disney Plus app does not work. The app might freeze, buffer, or stop working at all preventing you from watching your favorite shows.

Here’s what you can do to fix the Disney Plus app issue you are experiencing on your Sony Smart TV.

Solution 1: Power reset your Sony TV

The first troubleshooting step you will need to perform when experiencing Disney Plus app issues on any Smart TV is a restart. This will usually fix issues caused by minor software glitches or bugs as it will remove any temporary corrupted data that could be causing the problem.

Restarting the Sony TV

  • Turn off the TV using the supplied remote control.
  • Unplug the TV power cord from the power outlet and wait about 60 seconds.
  • Reconnect the TV AC power cord to the electrical outlet then and make sure to turn on the Sony TV.

You can also perform a soft reset using the remote control.

  • Point the remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds.
  • Select Restart to restart.
  • The TV should restart automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press the POWER button on the remote control to turn on the TV.

Try to check if Disney Plus is now working.

Solution 2: Check the internet connection

You need to make sure that your Sony Smart TV is has a good internet connection from your Wi-Fi network. If your internet connection is slow then you will be experiencing issues running streaming channels such as Disney Plus.

Checking your internet connection speed

  • Open a browser on your Sony TV or mobile device connected to the same Wi-Fi network as your TV.
  • Go to speedtest.net. This is an online speed test tool that is free to use.
  • Click on Go. This will start the speed test.

In order for the Disney Plus app to stream content you should have a fast and stable internet connection based on the internet speed test. The results should match your subscription plan from your internet service provider.

The recommended speed to view shows on Disney Plus are as follows:

  • 5.0 Mbps for High Definition content
  • 25.0 Mbps for 4K UHD content

If you have no or slow internet connection then you can check if this is caused by an issue with your Wi-Fi network.

  • Turn off your Smart TV.
  • Unplug your Modem and Router from the power source.
  • Wait for a minute then plug your modem and router back into the power source.
  • Wait until the lights turn back on.
  • Turn on the Smart TV.
  • Reconnect the Smart TV to the internet.

Try to check if the Disney Plus app now works.

Here’s what you can do to get a stable internet signal.

  • Try to disconnect other devices connected to the Wi-Fi router while you use Disney Plus app. This will allow the Disney Plus app to use the maximum internet bandwidth.
  • Move the Smart TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
  • If you have a dual band router try to connect your TV to the 5Ghz band instead of the 2.4.

Solution 3: Check for Disney Plus service outage

One factor that can cause the Disney Plus app to have issues on your Sony Smart TV is if there is a server error due to an outage. An outage prevents the streaming service from working preventing you from watching your favorite movies.

You can check the status of the Disney Plus server by going to a third party server checker such as DownDetector.

Another way to check for the status of Disney’s servers is by checking the social media accounts of Disney Plus such as Twitter. The company will usually post updates regarding any server issues.

If there is a reported outage then you will have to wait for this to be resolved on Disney’s end.

Solution 4: Clear the cache data of the Disney Plus app

One of the causes of the Prime Video application not working is if the app has corrupted data. To fix this, you will need to clear cache and data of the app.

  • On the supplied remote control, press the HOME button.
  • Select the Settings icon.
  • Select Apps → See all apps → Show system apps.
  • Select Apps.
  • Under System apps, select Disney Plus app.
  • Select Clear cache, then select OK.
  • Select Clear data, then select OK.
  • If displayed, select CLEAR ALL DATA, and then select OK.

Try checking if this fix the Disney Plus issue you are experiencing.

Solution 5: Uninstall then install Disney Plus on your TV

Sometimes the problem can be caused by an issue with the installed app. You might have corrupted or outdated apps installed in your TV. To check if this is what’s causing the problem you should uninstall then reinstall the Disney Plus application.

Uninstall Disney Plus

On the supplied remote control, press the HOME button.

Select Settings.

Select Apps.

Select See all apps.

Select Disney Plus.

Select Uninstall.

Install Disney Plus

On the remote control, press the HOME button.

Select the Google Play Store app in the Apps category.

n the Google Play Store screen, use the navigation buttons of the TV remote control and select the search icon.

Use the microphone on the remote control or the on-screen keyboard on the TV to search the name of the app that you want to install.

From the search results, select the app that you wish to install, and then select Install.

Solution 6: Check if you are in a geo-restricted area

The Disney Plus service only works in certain territories around the world. If you live in an area that is not being serviced by Disney Plus then you can still access this by using a VPN. Just download a VPN app then have the VPN running before accessing your Disney Plus account.

Solution 7: Make sure your Sony Smart TV is running on the latest firmware update

You should make sure that your TV has the latest software version installed. The most current version will usually have several improvements as well as bug fixes that could fix the Disney app issue you are experiencing.

Sony Google TV models

On the supplied remote, press the Quick Settings button.

Select the Settings icon.

Select System → About → System software update.

On the supplied remote, press the Quick Settings button.

Select the Settings icon.

Select System → About → System software update. If the Automatically check for update settings is turned off, check manually if there’s an update. To check manually, select System software update with the procedure above, and then select Software update.

Sony Android TV models

On the supplied remote control, press the Help button (if available), otherwise press the Home button and then select Help.

Select Status & Diagnostics, then select System software update.

Check if the Automatically check for update or Automatic software download setting is set to ON. If this option is set to OFF, select Check for a system software update or Software update to manually check for an update.

Once the Sony TV is running on the latest version try checking if the issue still occurs.

Solution 8: Factory reset the Sony Smart TV

This step will erase all user settings and resets the TV back to factory specifications.

  • On the supplied remote control, press the (Quick Settings) or HOME button depending on your TV.
  • Select Settings.

Perform any of these three steps depending on your Smart TV model.

  • Select System → About → Reset → Factory data reset → Erase everything → Yes.
  • Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
  • Select Storage & reset → Factory data reset → Erase everything → Yes.

Try checking if this fixes the Disney Plus app issue.

Frequently Asked Questions

  1. Why can’t I access Disney Plus on my TV?

    There are a number of factors that can cause this problem. It could be due to a network connection problem. Are you using your home Wi-Fi network? There might be an issue with the Wi-Fi router settings or the Wi-Fi modem. Try connecting the TV to the mobile network connection of your Android phone and check if the same problem occurs.Another possible reason is a location issue. You might be in an area that does not have Disney Plus service yet.

  2. Is there a way to get Disney Plus on an older Sony TVs?

    The three alternative solutions to get Disney Plus on an older TV is by using Roku, Amazon Firestick, or Chromecast.

  3. I’m experiencing buffering on Disney Plus on Hisense

    Try closing the Disney app then check the internet connection of your streaming device. It’s also recommended to power cycle your TV and router to refresh the internet connection.The recommended speed to view shows on Disney Plus are as follows:5.0 Mbps for High Definition content25.0 Mbps for 4K UHD content

  4. Can I access my Disney Plus subscription on my mobile device?

    You can access Disney+ on your smartphone using the dedicated app which you can download from the Play Store.

  5. Why am I getting error codes when accessing Disney app?

    There are various reasons why you will be getting error codes when running the Disney app.Disney+ Error 83: It means there’s a device compatibility issue.Disney+ Error 42: Iindicates an issue connecting with your Disney+ service. That could be a server error on Disney’s end or it could be an issue with your internet connection.Disney+ Error 73: This error code could be a content availability issue. Content availability differs between countries.Disney+ Error 24 and 43: Login or connection issue.

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