Diablo 3 Error Code 395002 Quick Fix

The Diablo 3 error code 395002 usually occurs after reviving your character. It is caused by a game cache issue and can be fixed by logging out and logging back in or running the game repair tool. More details on how to fix this can be found below.

Diablo 3 is one of the popular games that’s published by Blizzard. Ever since its first release in 2012 it has been downloaded more than 30 million times and has been ported from the computer to other platforms such as the PlayStation 4, Xbox One, and the Nintendo Switch. The game is currently in Season 21 where new armor sets and cosmetics can be acquired.

There was an error loading hero Diablo 3 Error Code 395002

One of the issues that you might experience when playing this game is the error code 395002. This occurs when you try to load or revive your hero. In order to fix this problem you should follow the troubleshooting steps listed below.

Method 1: Log out of the game then log back in

The best way to fix this issue is to log out of the game. Wait for a few seconds before logging back in. This will refresh the game data and usually fix the problem.

Time needed: 5 minutes.

Log out/log in of Diablo 3

  1. Open the Blizzard Battle.Net app.

    You can do this by clicking it from the Start menu list of applications.Diablo 3 Error Code 395002

  2. Click the down arrow after your name.

    This can be found on the top right side of the app.There was an error loading hero Diablo 3 Error Code 395002

  3. Click log out.

    This is the last option on the menu.log out of game

  4. Log in after a few seconds.

    Do this by typing your username and password.log in blizzard

Method 2: Run the Repair tool to fix the Diablo 3 Error Code 395002

This tool will fix any corrupted or damaged game file that can be causing this problem.

  • Open the Blizzard Battle.net desktop app.
  • Click the icon of the game you are trying to repair.
  • Click Options
  • Click  Scan and Repair.
  • Click Begin Scan.
  • Wait for the repair to finish.

Method 3: Switch to a different game region then switch back

Switching regions will refresh the game cached data and will usually fix this problem.

  • Open the Blizzard Battle.net desktop app.
  • Click the icon of the game.
  • Select a different region. You can do this by clicking the globe icon.
  • Switch back to the original region.

Method 4: Delete the Battle.net files

If the problem is caused by corrupted Battle.net files then you will need to delete these files.

  • Close all Agent, Blizzard Battle.net desktop app, and game processes from the Task Manager.
  • Press Windows Key + R to open the Run dialogue.
  • Type C:\ProgramData\ into the Open field and press Enter.
  • Delete the Battle.net folder.
  • Run Battle.net and update the game.

After performing the steps listed above you will successfully fix Diablo 3 Error Code 395002.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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