Some apps on Samsung Galaxy S7 Edge keep crashing, force closing [Troubleshooting Guide]

While your #Samsung Galaxy #S7Edge is one of the most powerful and advanced smartphones in the market today, it’s not free from problems and errors. In fact, we receive several complaints from our readers daily about some errors that occur in their device. Some of the errors are due to apps issues while there are also cases wherein the error is just a result of a more complex firmware or hardware problems.

It is necessary that you, as the owner, should take time troubleshooting your phone so as to know what the problem really is. That way, you would know what to do or what the steps you should take in a bid to fix it. In this post, I will tackle three error messages as reported by our readers. If you own a Galaxy S7 Edge and are currently bugged by an error or two, then read on as this post may be able to help you.

Now, before we jump right into our troubleshooting, if you happen to find this post because you were searching for a solution to a different problem, then visit our troubleshooting page for we have already addressed hundreds of issues sent by our readers since we started supporting Galaxy S7. find issues that are, in one way or another, similar with yours and then try to use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us. Give us the information we need and we’ll help you find a solution.

T-Mobile Galaxy S7 Edge keeps “Unfortunately, Lookout has stopped” error

Problem: Hi guys! I have an S7 Edge through TMo and while it has been working perfectly fine since I got it last year, recently after an update an error started showing up and it says “Unfortunately, Lookout has stopped” and I just don’t have a clue what this is all about. Please help me get rid of this error as it seems like it’s slowing down my phone not to mention very annoying.

Troubleshooting: A Lookout app, if I’m not mistaken, comes pre-installed with Galaxy devices carried by T-Mobile. It’s actually a security suite and thus, running other services and apps in the background to keep your phone safe. While there have already been issues like this before, majority of the owners said they’ve been fixed immediately. However, we don’t know for sure what the issue with your phone or the app that’s why we need to troubleshoot and this is what I suggest you do…

Step 1: Check for possible Lookout update

As you’ve said, the phone has recently been updated and Look Mobile Security, the team behind the development of this apps, may have also rolled out an update for its apps to run without a hitch on a new Android version. This is how to check and update an app on your S7 Edge…

1. From the Home screen tap the Apps icon.
2. Find and tap Play Store.
3. Tap the Menu icon.
4. Then tap My apps & games.
5. Find Lookout apps and then tap the Update button, if possible.

If there’s no update button, it means the app is already updated and in this case, you need to move on to the next step.

Step 2: Reboot your phone in safe mode to know if the error still shows up

Since the Lookout app covers pretty much everything in your phone including third-party apps, there’s a chance one of the apps you downloaded or installed is causing the problem. We need to isolate the problem immediately by booting your device in Safe mode and check if the error still shows up.

1. Press and hold the Power key.
2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
3. Continue holding the Volume Down button until the device finishes rebooting.
4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the error doesn’t show up in this mode, then one or some of the third-party apps is causing the problem. You have to find that app and uninstall it so that Lookout won’t crash anymore. You may need to uninstall more than one app to get rid of this problem.

On the other app, if the problem still continues even in safe mode, then you have to go after the firmware.

Step 3: Delete the system cache so the new firmware can create new ones

Since the problem started after a firmware update, it’s possible that some caches got corrupted and that’s what caused other services and apps to crash. In this case, you need your phone to replace those corrupt caches but you can’t make your device to create and replace individual apps. You really have to delete all caches at once so the new firmware can create new ones. Here’s how…

1. Turn off the phone.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.

Step 4: Reset your Galaxy S7 Edge

If the first three steps didn’t work, then you have no other choice but to reset your device. This will delete all your third-party apps, files and data so make sure you create a backup before following the steps below.

1. Turn off your Samsung Galaxy S7.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.

If the problem still persists after this, then you have to bring the phone to the store and have the tech take care of it. Then firmware may need to be reinstalled.

How to fix Galaxy S7 Edge “Weather app stopped working” issue after the update

Problem: I updated my Galaxy S7 Edge  firmware through Wifi and for several hours my phone works great and suddenly I had this message “Weather app stopped working” appears on my screen. I tried restarting the device but the message still shows up for no reason. I hope you can give me an idea how to get rid this issue.

Troubleshooting: If the issue occurs after firmware update, then it might be a system glitch and it can be fixed immediately by simple troubleshooting procedures. However, if you recently downloaded third-party apps on your phone, that may be one of the factors that we have to look into. So, if you don’t want to spend time waiting in the shop while the technician is fixing on your phone, then you can perform the basic troubleshooting procedures below. Don’t you worry, these methods won’t do any harm on your device but rather it will give you hint what caused the issue and fix it by your own. Here are the procedures that you should do.

Step 1: There might be downloaded applications that triggered the issue

Since we are not sure what caused the issue, all you need to do is restart your device in Safe mode. The purpose of this method is to temporarily disable all third-party apps in the system to determine if one of them triggered it. If the error message won’t pop up on your screen while in this mode, then there could be a culprit on your applications . You can uninstall every app you have until the issue is fixed. If the error message still pops up while in Safe mode, however, you can proceed to the next method.

Step 2: The Apps Cache may be corrupted after the update

After a firmware update, there is a possibility that the apps cache will become obsolete or outdated and that’s the reason the app will crash without apparent reason. So, in order for the app to create newer caches all you need to do is delete its cache and data. But after doing so, observe closely if the error message appears on the screen. If so, you can perform the next method. Here are the steps that you should follow:

1. From the Home screen, tap the Apps icon.
2. Find and tap on Settings.
3. Touch Applications and then Application manager.
4. Swipe to ALL tab.
5. Find and touch Weather.
6. Touch the Force Close button first.
7. Then, tap Storage.
8. Tap Clear cache and then Clear data, Delete.

Step 3: Delete the System caches of your device

There are two-types of cache your phone have, the apps and system caches. The main task of the apps cache is to store and load data every time you have to launch an app. While the system cache functions the same but it works only in the firmware of the phone. So, if those system caches had been corrupted after the update that could be one of the factors that issue persists. In this instance, the best thing that you should do is to wipe the cache partition of the phone. Follow the procedure above on how to wipe the cache partition. But if the issue still persists after the procedure, you can jump to the next method.

Step 4: Master reset your device

After booting your device in Safe mode and clearing the apps and system caches and the problem remained your last chance should be resetting your device. This method is very effective especially if the device was bugged and had software problems. But take note that all files stored on your phone will be deleted. So, before you go through to the procedure make sure to backup everything. Follow the same steps as above.

Galaxy S7 Edge  “Unfortunately, messages has stopped” problem after system update

Problem: Hello! Since, I updated my Samsung Galaxy S7 Edge the error message started to show up on my phone screen “unfortunately messages has stopped”. I rebooted my phone several times but the problem still the same. I hope you can share me some ideas to fix my issue. Thanks in advance!

Solution: As you indicated that the error message started to show up after the update, most probably your device it is a software problem. The first method that you should perform on your phone is to clear the cache and data of the messages app. After the deleting the cache and data of the app try to observe if the issue remained. If it persists, then you can jump to the next procedure by wiping the cache partition of the device. In clearing the cache directory of the device all old caches will be deleted so that your phone can create newer caches. However, if all procedures could not fix the issue the last method that you should do is to bring back the device to its factory default. But take note that in resetting the device all stored data and files will be deleted. So, before you have to proceed to this procedure make sure you transfer all of it to your PC or to your SD card.

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