Some Xbox One consoles may encounter a stuck disc issue due a software glitch or a hardware malfunction. Normally, a good working Xbox One should allow you to eject a disc either by selecting a command or by pressing the eject button near the disc slot. However, if either of these options are not working, you can also do a manual eject by pressing a hidden eject button with a paperclip.
Reboot Xbox One console
Removing a game disc from an Xbox console is as straightforward as pressing an eject button. This is located in the right part of the disc slot and all you need is to give it a gentle push.
If pressing the eject button won’t open the disc drive, consider turning the console off and on first. This usually clears any minor power bug that may have developed. If a quick restart won’t fix the issue and you continue to have a stuck disc issue, then you need to use a paperclip to open the disc drive.
Fixing stuck disc on your Xbox One console by opening the drive manually
Time Needed : 2 minutes
Follow the steps below to manually open the disc drive.
Turn off the console.
Power down your Xbox One and make sure that you disconnect all the cables connected to your console. This includes USB cables, ethernet cable, and power cable.
Use a paperclip.
Get a big paperclip and uncoil it. You want to have at least 2 inches of straight section of this clip.
Find the eject hole.
If you have the original Xbox One, the eject hole should be right next to the disc eject button on the side of the console.
For an Xbox One S, the eject hole is located in the part of the console where there are many small holes. To find the eject button, try “the hole that's second from the right and second from the bottom.” In our case, the eject button is underneath the seventh hole from the right and third hole from the bottom.
If you have an Xbox One X, the eject hold is clearly visible below the grill on the left side of the console.
Insert the paperclip.
Once you’ve identified the eject hole, insert the paperclip gently inward until the disc drive moves outward.
Additional tips to prevent disc drive issue
In order to prevent having a stuck disc issue again on your Xbox One console, make sure that you use a clean disc. Wipe the surface of the disc with a soft cloth if you notice residue or dirt before inserting it to the drive.
Avoid using a clearly damaged or cracked disc. Inserting a bad disc may cause the drive to malfunction.
Also, you want to make sure that you don’t move the console when it’s trying to read a game disc. Unnecessary movement of the console may cause a scratch in your game and could also possibly lead the disc to wobble while spinning inside the disc drive. This can, in turn, cause disc drive damage which may result to it from opening normally.
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