Why Samsung Galaxy Keeps Dropping Calls (Carrier Fixes)

If your Samsung Galaxy keeps dropping calls, it can be frustrating and disrupt important conversations. This guide provides carrier-related troubleshooting methods to help you restore a stable connection and prevent dropped calls.

1. Check Network Coverage

Poor signal strength can lead to dropped calls, so it’s important to ensure you’re in an area with good network coverage.

Look at the Signal Bars: Check the number of signal bars on your phone’s status bar. If they are low or absent, you may be in a weak coverage area.
Move to a Different Location: Try making a call from an open area or near a window to improve reception.
Check with Your Carrier: Visit your carrier’s coverage map online or contact customer support to confirm network availability in your location.
Use Wi-Fi Calling (If Available): If your carrier supports Wi-Fi calling, enable it in your phone settings to make calls over Wi-Fi when the cellular signal is weak.

2. Toggle Airplane Mode

Turning Airplane mode on and off can help reset your phone’s network connection and resolve dropped calls.

Open Quick Settings: Swipe down twice from the top of the screen to access Quick Settings.
Enable Airplane Mode: Tap the Airplane Mode icon to turn it on. This will disable all wireless connections.
Wait for 30 Seconds: Keep Airplane Mode on for about 30 seconds.
Disable Airplane Mode: Tap the icon again to turn it off and allow your phone to reconnect to the carrier network.
Make a Test Call: Dial a number and check if the issue persists.

3. Reinsert the SIM Card

A loose or improperly inserted SIM card can cause connectivity issues and lead to dropped calls.

Turn Off Your Phone: Power off your Samsung Galaxy completely.
Eject the SIM Tray: Use a SIM ejector tool or a paperclip to remove the SIM card tray.
Inspect the SIM Card: Look for any dirt, dust, or visible damage on the SIM card.
Clean and Reinsert: Wipe the SIM card gently with a dry cloth and place it securely back into the tray.
Restart the Phone: Power your phone back on and check if the issue is resolved.

4. Reset Network Settings

Resetting network settings can fix call drop issues by clearing saved carrier settings, Wi-Fi connections, and Bluetooth pairings.

Open Settings: Navigate to the Settings app on your phone.
Go to General Management: Scroll down and tap “General Management.”
Select Reset Options: Tap “Reset” and then choose “Reset Network Settings.”
Confirm Reset: Tap “Reset Settings” and enter your PIN or password if prompted.
Restart Your Phone: Once the reset is complete, reboot your device and check if the issue is fixed.

5. Switch Network Mode

Your phone may be connecting to an unstable network mode, so switching between network types can improve call stability.

Open Settings: Launch the Settings app and tap on “Connections.”
Select Mobile Networks: Find and tap “Mobile Networks” in the list.
Choose Network Mode: Tap on “Network Mode” and select a different option, such as LTE/3G/2G (Auto) or 4G only, depending on what your carrier supports.
Test Your Calls: Try making a call to see if the new setting resolves the dropped call issue.

6. Check for Carrier or System Updates

Updating your phone’s carrier settings and system software can fix network-related issues causing dropped calls.

Open Settings: Navigate to the Settings menu.
Go to Software Update: Scroll down and tap “Software Update.”
Check for Updates: Tap “Download and Install” to see if a new update is available.
Update Carrier Settings (If Prompted): If you see an option to update carrier settings, install it.
Restart Your Device: After updating, reboot your phone and check if call stability improves.

7. Disable VoLTE (Voice over LTE)

Some carriers may experience compatibility issues with VoLTE, leading to call drops.

Open Settings: Navigate to the Settings app on your phone.
Select Connections: Tap “Connections” and then “Mobile Networks.”
Locate VoLTE Option: Find the “VoLTE Calls” setting.
Turn Off VoLTE: Toggle the switch off and confirm the change.
Test Call Stability: Make a call to see if the problem is resolved.

8. Contact Your Carrier for Support

If none of the above methods work, your carrier may need to investigate potential network issues or account-related problems.

Check for Network Outages: Visit your carrier’s website or call their customer service to check for known service disruptions.
Verify Account Status: Ensure your mobile plan is active and there are no service restrictions affecting your calls.
Request a SIM Replacement: If your SIM card is old or damaged, ask your carrier for a new one.
Consider a Network Switch: If call drops persist, inquire about switching to a different network band or carrier for better reliability.