What to do with Samsung Galaxy A7 2019 that went completely dead and unresponsive?

Performance issues are among the most commonly reported problems by our readers. While they’re not really that serious, they’re also very annoying because you may not be able to enjoy using your device as it becomes slow, sluggish with instances of reboots and shutdowns. But the most dreaded of them all is when your device turns off by itself and would no longer respond no matter what you do.

Such is the case with some of our readers that own the Samsung Galaxy A7 2018. Some reported that they found their devices with black screens and wouldn’t turn on while others witnessed how their phones powered down and no longer respond after that. If you’re familiar with the Black Screen of Death (BSoD) issue, well, this is one variant of that problem.

In this post, I will help you fix your phone that’s stuck at being dead and unresponsive. I will share with you the solutions we’ve been using to fix issues like this in the past. I understand if you would think that this is a hardware problem but as long as there are no signs of physical and liquid damage, the issue could be very minor. So, continue reading as this article may be able to help you.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A7 that went dead and unresponsive?

More often than not, this problem is a result of a firmware crash that’s why it’s very easy to fix despite having an unresponsive device. But before anything else, if you think that your phone has some physical and/or liquid damage, we don’t recommend that you troubleshoot it by yourself. You should immediately bring the phone to the tech.

Assuming your phone doesn’t show any signs of physical and liquid damage, here’s what I suggest you do about it…

  • Press and hold both the volume down and power keys simultaneously for 10 seconds or more.

Provided the problem is just a firmware crash and that you did this simple procedure correctly, then your phone should already be booting up by now. If not, try doing it a couple more times but if the phone is still unresponsive, then try the following.

  1. Press and hold the volume down button and don’t release it yet.
  2. Now, press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s basically the same as the first procedure only that we’re making sure this time that the volume down button is pressed and held before the power key because doing it otherwise won’t give you the same result. However, if your phone is still not responding after this, then try the next solution.

Connect phone to charger and do the Forced Reboot

It’s possible that the battery got drained and a few seconds before the battery got totally depleted, the system may have crashed leaving the phone without power and a crashed system. This would surely result to a blank screen, unresponsive keys and not charging issue. To rule out this possibility, here’s what you need to do:

  1. Plug the charger to a working wall outlet.
  2. Using the original USB cable, connect your phone to its charger.
  3. Regardless whether your phone shows the charging signs or not, allow it to charge for at least ten minutes.
  4. Then, press and hold the volume down button and don’t release it yet.
  5. Now, press and hold the power key while holding down the volume down button.
  6. Keep both keys held down together for 10 seconds or more.

If the problem is indeed caused by a drained battery that led to a firmware crash, then your Galaxy A7 should already be working properly now. However, if it’s still not responding after everything you’ve done, then it’s time to bring it to the shop as it could already be a hardware problem.

I hope that this troubleshooting guide have helped you somehow. Should you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.


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