Do you own a Microsoft Surface Pro 9? Do you have any issues charging it? If so, this post is for you.
Hey Guys! Welcome to The Droid Guy! Today, are going to tackle why your Surface pro is not charging. We’ll also give you some troubleshooting tips on how to fix the charging problem.
The Surface Pro 9 is Microsoft’s most recent 2-in-1 detachable tablet computer, replacing the Surface Pro 8 and Surface Pro X and combining both names. In addition to 12th generation Intel Core processors (Microsoft SQ3/Qualcomm Snapdragon processors for 5G variants), the tablet is powered by the new Windows 11 operating system with the 2022 H2 upgrade.
Now, there are times when your Surface Pro 9 won’t charge or stop charging and that can be very annoying.
Surface Pro 9 not charging problems affect both new and long-time users of these products. This post will guide you through a number of troubleshooting suggestions for charging problems. If you are interested to learn how to fix this problem, then scroll down and continue reading.
Surface Pro 9 Won’t Charge
Microsoft Surface Pro 9
The Surface Pro 9 is an ultra-portable device that combines the tablet freedom you want with the laptop performance and battery life you need to get through the day. With modern, potent processors and the choice of fast 5G connectivity. The laptop is a great device for both personal and professional use. However, occasionally you could have problems with the Surface Pro battery not charging.
This does not always imply that the battery or laptop are of low quality. However, a number of problems, even minor ones, could be a part of this issue. We therefore offer a solution for you if your Surface Pro battery stops charging.
Generally speaking, one of the main causes why a Surface Pro battery not charging is an insufficient power supply. Now, many different problems can result in a distorted power supply. This covers faulty power supplies, poor connector installation, and damaged connectors.
However, this is not the only thing that interferes with the battery charge on your Surface Pro. Charger problems can also occur for a number of other causes.
Check Surface Pro Power Supply
One of the first things you should check is the power supply. By looking at the LED light on the surface charger, you may quickly determine if the power source is defective. If it doesn’t light up, the charger is not getting electricity. A broken power strip or outlet could be to blame for a Surface Pro battery that won’t charge.
Here’s what you need to do if your Surface charger’s LED light is blinking, flashing, on, or off but your Surface laptop isn’t charging:
Use A Different Power Strips/Power Source/Power Outlet
Connect the charger to a separate outlet, a power strip, a surge protector, or different wall outlet. If the light is not on, then it is also not receiving power. To check for electricity where your Surface is plugged in, first do a bulb test. Try plugging it into a different outlet if there is no electricity and see if the light turns on. Make sure the power strip is turned on, then try another one or connect directly into an outlet if you’re using one.
Your battery should start charging again right away after connecting to a functional outlet if the problem was with a previous power strip or outlet. The LED light on the charger will turn on to prove this for you.
Assess Your Cables, Then Restart Your Power Supply Unit
Next, check for damage by cleaning the connector with a gentle, dry, lint-free cloth. Reconnect the charger to the outlet and your Surface. If you see that the power cable is damaged, replace it.
Additionally, poorly connected cables may prevent electricity from reaching the battery and the device. Therefore, even if you plug in your charger to a functional outlet, the issue can still exist. The LED light on it won’t turn on if the charging cable is loose, just like with a defective power supply.
Secure the Cable. Make sure the cable is properly plugged in and is not loose by checking it. If a cable is loose, plugging it in properly solves the problem. The charger’s LED light will turn on, and charging will start up again. After appropriately connecting the cables and connectors into a functioning outlet, if the electricity still doesn’t turn on, your charger probably has to be repaired.
Plug The Surface Pro The Opposite Way
Turn the charger’s connector 180 degrees, then see if the LED light turns on and see if your Surface is once again charging.
When Using A Surface Dock
If your Surface Pro 9 device’s battery is dead, charge it first with the included power supply. Try charging it once more with the Surface Dock after that.
Consider Trying A Different Surface Power Source Or USB-C PD charger
Try charging your Surface with a different Surface power source if you have one available. Try using a USB-C PD charger in its place if your Surface has one. Start a service order for your power supply if those solutions work or if you don’t have a spare Surface power supply or USB-C PD charger. Alternatively, start a service order for your Surface.
An Incorrect Battery Setting
The charging cycle on your Surface Pro may potentially be impacted by incorrect battery settings. You might occasionally discover that the laptop isn’t charging at all or that it doesn’t reach 100% capacity.
Verify the Battery Settings by going to the Settings menu. Your Surface Pro will typically be set to charge your battery to less than 100%. Your battery life is typically increased by using this setting. You may easily reset it to 100% if you feel like it’s restricting your activities, though.
Outdated Software Problem
The inability of your Surface Pro’s battery to charge may also be caused by out-of-date software.
You need to install updates. Try installing updates before contacting Windows customer service or replacing with original Microsoft components.
Here’s How It’s Done
- Open Windows Update and choose Check for Windows Updates from the settings menu on your laptop. Normally, if an update is required, your Surface Pro will install it automatically and restart your Surface right away.
- When your device has restarted, search for Windows updates until the statement “Your Device is up to date” appears. This indicates to the installation of the most recent updates. Then, check if your battery is already charging.
- Reset the power supply if you see that the software has already been updated. In order to accomplish this, switch off the Surface Pro and unplug it from the outlet. Give it approximately five minutes to rest, then reconnect its cable to the outlet and turn it back on. The battery should be charging if everything is in order.
Battery Driver Reset
If a software update doesn’t fix the problem, the battery driver on your Surface Pro might be malfunctioning. Reinstalling your battery driver would be the best thing to do.
Here’s How It’s Done
- Prior to the reinstallation procedure, set up a System Restore to protect your gadget.
- Next, on the Device manager, select the arrow icon beside the Batteries option.
- You will then be routed to several options, such as Microsoft ACPI-Compliant Control Method Battery. Right click on it, and select Uninstall device.
- Restart your Surface Pro after you’ve finished uninstalling the driver.
- Once the device turns on, the system will immediately recognize the absence of the driver.
- To reinstall the driver, perform the same steps starting with Device Manager.
- After that, restart your Surface Pro and attempt to recharge the battery once more.
Get Help From Support
If you’ve done all the tips mentioned above, and your Surface Pro 9 still won’t charge, then it’s time to contact the Microsoft support.