Sony Xperia Z Cannot Send / Receive Text Messages [How To Fix]

Perhaps the most common problems with cellphones and smartphones is that there are times when they just cannot do their common tasks, i.e. sending and receiving text messages. This operation is the most basic function yet you’ll be surprised sometimes that even a device as powerful as the Sony Xperia Z cannot do it.

There are actually two variations of this problem wherein. The following emails from our readers could explain them:

Xperia Z Can’t Send / Receive Text Messages

My Xperia Z just started acting crazy yesterday, I couldn’t send text messages. Using my “dumbphone” I texted the people I often get messages from and ask if they texted me, they said yes and they were surprised not being able to receive replies from me since I usually do that. Do you know how to fix this? 

Xperia Z Can’t Send Text Messages 

I just got my phone last month, it’s a Sony Xperia Z and I love it. However, there are times when I just can’t send a text message. Today, it happened again and whatever I do, it just does not go through. Help me fix the problem. Thanks. 

Xperia Z Can’t Receive Text Messages 

I don’t know if you guys are familiar with the Xperia Z not being able to receive text messages. I can send texts just fine but I can’t receive any. I’ve confirmed (through Facebook) that one of my textmates sent a message to me in the morning but I haven’t received it at all. 


This problem is, more often, a temporary device issue. In fact, many users who have encountered it reported having the problem resolved without doing something at all. There are a lot of factors that may have caused it but there are actually just a few troubleshooting procedures you could do to fix it.

Step 1: Check signal. Look at your status bar and check the signal strength to make sure your phone is connected to a network. If you can see it is weak or not receiving signal at all, move to an open location or to a place that you know you could get the signal you need. If you’re still not getting the signal, try to reboot your phone to refresh its memory. Others may object to this procedure but a procedure as simple as this may be just what you need to resolve the issue.

Step 2: Check memory. Make sure your phone has sufficient memory needed to execute this very simple function. If the memory is full, you may need to remove or delete some conversations or files just to give your phone a little more space.

To view the status of your memory

  1. From your Home screen, tap Apps.
  2. Find and tap Settings > Storage to view the status of your memory.

To delete a message

  1. From your Home screen, tap Apps, then find and tap Messaging.
  2. Tap the conversation containing the message you want to delete.
  3. Touch and hold the message you want to delete, then tap Delete message > Delete.

To delete conversations

  1. From your Home screen, tap Apps, then find and tap Messaging.
  2. Press Menu, then tap Delete conversations.
  3. Mark the checkboxes for the conversations that you want to delete, then tap Apps > Delete.

Step 3: Check number. Use the full phone number when you send a message. When you enter the country code, use “+” instead of “00″. Touch and hold “0″ to add a “+”.

Share with us your problem

Have you, by any chance, encountered this problem with your phone? Share with us your experience by leaving a short comment below. You could also share with us the troubleshooting procedures you did that may have fixed the problem. You can also send an email to us at [email protected].


  1. I have a sony Xperia V. When i try to message someone it says: Could not send message. Message will be sent when mobile network is avaible.

  2. got same problem: receive calls, can call, receive sms s bu can not send sms..
    no solution so far.
    can somebody help?

  3. My phone has done this a few times where it randomly stops receiving texts from certain people and I have tried all of the above and still noting. 🙁

  4. I have problems sending messages and also receive it , I restart my Sony Z3 and after I got 16 text message from friends and works for 3 day ago ! Sony its great fone but too many problems with create pictures Album or drag pic to one album and connections with text messaging , im So Desapointed after 1 week , im problably going back to Samsung S5

  5. getting ‘could not send’ message when trying to text 5 figure premuim rate number… have checked this number is ok and no blocks are on my xperia z1 – only had the phone 2 months, tons of memory space available.

  6. hi my sony xperia Z is weird – I can’t reply to txts from overseas!
    I receive them ok but can’t reply. All prefix codes are ok – all contacts are saved, my mobile operator has contract with the other side and I haven’t had this problem with a bunch of other phones !!!
    I can call the number but that’s it.. can u help ?

  7. I have an Xperia z. When it works it works great. I can text all day until I attempt to send a picture. Then it goes into queried for sending mode. And all messages to all contacts are held up until the picture goes through, (sometimes hours). I miss my iPhone

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