The #Samsung #Galaxy #S9 is a flagship model that was just recently released and is a considerable upgrade over its predecessor which is the S8. While both phone models share the same design structure the S9 has the edge since it uses the latest hardware components. Inside this phone is the Snapdragon 845 or Exynos 9810 processor with 4GB of RAM which allows the device to run even the most processor intensive apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 mobile data not automatically connecting when out of Wi-Fi range issue and other related problems.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
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S9 Mobile Data Not Automatically Connecting When Out Of Wi-Fi Range
Problem: When phone has been connected to WIFI and goes out of range mobile data does not connect. Phone has a family tracking app running and this does not update. Whatsapp messages sent are not delivered. If an incoming call is made to the phone mobile data is immediately connected, whatsapp messages delivered and tracking becomes active. If the phone then connects to wifi the same thing happens after the wifi zone is left.
Solution: Whenever your phone is out of Wi-Fi range it should automatically switch to a mobile data connection as long as the mobile data switch of the phone is on. Since this is not happening with your device then the first thing you should do is to check if an app you downloaded is preventing this action. Start your phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
In case the issue still occurs even in Safe Mode then I highly recommend that you do a factory reset. Make sure to backup your phone data before doing the reset.
If after the reset the issue still persists then you will have to contact your carrier and inquire if there are any network related problems in your area that could be causing this problem.
Should the issue persist then you will need to bring the phone to a service center and have it checked.
S9 Connected To Wi-Fi But Can’t Go Online
Problem: My husband has a Samsung s9. We are currently abroad and using the hotel wifi. The phone connected up initially but now cannot access anything online even though it says it is connected and the Wi-Fi symbol is showing activity. Have reset phone and it connects straight back onto Wi-Fi but still no online access.
Solution: There’s a possibility that this could be caused by a software glitch. Try forgetting the Wi-Fi connection from your phone then connect to the network again.
- On the Home screen, swipe up or down from the center of the display to access the apps screen.
- Go to Settings – Connections – Wi-Fi.
- Make sure that the Wi-Fi switch is turned on.
- Tap the Wi-Fi network you wish to remove.
- Tap forget
Restart the phone then connect to the Wi-Fi network again.
If the issue still persists then you should start the phone in Safe Mode then check if the problem occurs in this mode. In case it doesn’t then there’s a possibility that you might have downloaded an app that is causing this problem. Find out what app this is and uninstall it.
If the above steps fail to fix the problem then you should contact the administrator of the Wi-Fi network regarding this matter.
S9 Not Connecting To Wi-Fi Router
Problem: My phone won’t connect to my Wi-Fi router. Other devices in the house have no issues, just my phone. When I go into “Wi-Fi usage” it shows on a bad graph that I seem to be at 100%. Is it possible to have a wifi limit? My phone updated the night before this problem started and the cloud has used nearly 20mb of my total usage this month
Solution: The first thing that you should do in this case is to forget the Wi-Fi network from your phone then connect to it again. You will need to make sure to enter the correct password in case the network is secured. If the problem still occurs then proceed with the additional steps listed below.
- Start the phone in Safe Mode then check if the issue still occurs. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Try connecting your phone to a different Wi-Fi network then check if the issue still occurs. If it doesn’t then the problem could be caused by a setting in your router. You need to consult the router manual to fix this problem.
- Backup your phone data then do a factory reset.
S9 Wi-Fi Button Is Greyed Out
Problem: My Wifi button is grayed out. This happened once before. I left the phone without power for a few days and then tried using it again and it worked. It just happened again after using the phone with no problems for several days? It is very annoying? Can you help me with this?
Solution: There’s a possibility that this could just be caused by a software glitch. You should backup your phone data then do a factory reset. In case the issue still occurs after the reset then this might already be caused by a faulty Wi-Fi chip. You will then need to have this checked at a service center.