The #Samsung #Galaxy #S8 is a flagship phone released last year that offers several outstanding features to consumers. This device has a polished aluminum frame with Gorilla Glass on both the front and back part. It uses a 5.8 inch Super AMOLED display which is larger than the 5 inch display used by its predecessor. Under the hood is a Snapdragon 835 processor combined with 4GB of RAM which allows the phone to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 only charges using wireless charger issue and other related problems.
If you own a Samsung Galaxy S8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
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S8 Only Charges Using Wireless Charger
Problem: My port on phone isn’t taking charge, it just happen like 20 minutes ago. I tried like 10 different charges. I have a wireless pod and it charges on that, so something just happened to the port and don’t understand what because its been in my hands all day today. I am getting new phone in two months but wanted to see if there is a temporary fix to make the phone port work because battery loses charge so bad when i leave house i would normally charge via car or via power bank and now can not use either of those, only charge at home on the wireless pod. I Appreciate any help i can get!!!
Solution: The best thing that you can do right now is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in the port as this could prevent the device from being charged. Once the port is clean try using different charging cords and wall chargers to charge the phone. In case the problem persists then it’s very likely that the charging port assembly of the phone is faulty. You will need to have this checked and possibly replaced at a service center if you want the problem fixed.
S8 Turns Off Randomly
Problem: I’m not entirely sure about the android version but here is the thing. One day my phone started to turn off and on constantly about 10 times .. so the battery started to heat up and i turn it off left it there for about 8 hours … after that the phone turned on normally and it kept working for about 13 days. then , the phone froze on a audio loop like a scratched disk that loops .5 sec of audio. so again i turn off and tried to turn it back on .. but it was absolutely unresponsive. No charge screen, no response from any button … even the soft reset and other button combos … the screen is still black solid … Then i went to try and drain the whole phone remaining charge and i did it then I charged the phone after that the phone started correctly and stayed like hat for about 5 days … then again it froze .. i did the same process nothing happened .. the i went to try and short the battery for a sec .. and it worked … so on multiple times i have managed to turn it back on … sometimes it just restart the phone and back in to turn on .. sometimes it takes multiple attempts to drain, short and more stuff … but i’m pretty sure that i haven’t found the exact thing that is solving the issue there … this just happens at random app, mostly video related , and it’s more a curiosity of mie to understand what is the problem. hope you guys are interested in this challenge or this particular case … i’ll be very glad to work along with you and see if we can figure this out.
Solution: It’s very likely that this is already caused by a faulty hardware component. You can however try checking first if a software glitch is causing this problem by doing a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete remove the microSD card of the device ( if you have one installed) then do not install any apps in your phone yet. Just use your phone as you normally would then check if the issue still occurs. If the problem still persists then you should bring the phone to a service center and have it checked.
S8 Turned Off Not Turning Back On
Problem: A 2-week-old S8 turned itself off, and then refused to do ANYTHING. It should have had at least 70% charge when this happened. I tried to force a reboot by holding down the power button for 30 seconds, but no luck. I then tried holding down the power button and the volume-down button for over 2 minutes, but again no response. I ordered a new phone, but before it arrived I opened the SIM slot to pull the card out. When I did that, the screen that had been dead for two days came to life with a battery at 0% warning! Thereafter, the phone would charge, boot, and operate in a normal way. It has now been two more days, with no problems.Samsung obviously has a serious problem of some sort. You mentioned that it could be their firmware, which sounds reasonable. Very frustrating, though.
Solution: Since your phone is turned on right now I would suggest that you backup its data then do a factory reset. Once the reset is complete don’t install anything on the device yet. Try to check if the issue still occurs. If it doesn’t then this might just be caused by a software glitch which got resolved by the reset. If the issue persists then this is most likely caused by a faulty hardware component already. The best thing you can do right now is to bring the phone to a service center and have it checked.
S8 Moisture Detection Warning Error
Problem: My new galaxy S8 has been showing the moisture detection warning for the past 2 days, when it hasn’t been anywhere near water. I work from my phone so this is a huge issue when I can not charge it due to this warning. I have tried shaking both the charger and phone, turned it off for hours, held the power and volume button but nothing has helped.
Solution: The first thing you will need to do in this case is to make sure that the charging port of the phone is completely dry. Use a mini vacuum or a hair dryer to remove any presence of moisture in the port. Once this is done check if you can charge the phone. In case the issue still persists then this is most likely caused by a software glitch. The best thing to do right now is to backup your phone data then do a factory reset. The issue should be resolved after the reset.
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