Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S7Edge fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy S7 cannot connect to email server issue and other related problems. We will be providing the best troubleshooting steps that can be done for this particular problem.
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S7 Cannot Connect To Email Server
Problem: I have a Galaxy S7 and have been unable to access my email. When I’ve tried to troubleshoot it says that it cannot connect to the server. My email is a Verizon address but it is actually serviced through aol. Is the problem with my phone or with AOL? I have deleted the email and tried to reinstall it and it has not worked and I’ve also tried looking into updates for the phone (which have not been needed because it is up to date). Any advice? Thanks
Solution: The first thing that you need to do in this particular case is to try accessing the email account from a computer browser. If you are unable to access the account then you need to contact Verizon regarding this matter. In case you can access the account then it’s time to troubleshoot the phone by following the steps listed below.
- Make sure that the phone is connected to the Internet and is getting a strong and stable signal. You can check this by accessing YouTube and opening a random video.
- Check if the issue occurs in Safe Mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Try clearing the cache and data of the email app. Once this is done you will need to setup your email again.
- Wipe the cache partition of the phone in recovery mode.
If the above steps fails to fix the problem then you should consider performing a factory reset. Make sure to backup your phone data before doing the reset.
S7 Incorrect Username Password Error
Problem: Good afternoon, I have just upgraded my Samsung Galaxy S6 for an S7. All has been fine apart from my email. I have Gmail on both phones and that works fine. However I have transferred an email account, that works fine on my S6 (and also my laptop) but not on the S7. I receive a message. ‘The username or password is incorrect or POP3/IMAP isn’t turned on for this account.’ The username and password are the same as for both the S6 and my laptop as are all the incoming and outgoing server settings. So everything is equal but the S7 won’t connect to the server. I have looked through a lot of threads and this is a common problem from what I can see but no one appears to have a definitive answer
Solution: If you have entered the correct username and password and made sure that the POP3/IMAP settings are correct then I recommend that you try checking if you are able to access this email from a browser. If you can’t then there’s something wrong with the account itself in which case you will need to contact the customer service of the email account.
If however you are able to access the email from the browser then proceed with the steps listed below.
- Make sure that you are typing in the correct username and password.
- Verify that the POP3/IMAP settings are correct.
- Clear the cache and data of the email app from the application manager then setup the email again.
S7 Keyboard Force Closes
Problem: Hello the problem I am having with my S7, is rather bizarre. When I open up my text app and attempt to type the virtual keyboard will show up as intended but will almost immediately cancel out and then reappeared again this forces me to only type 1 letter at a time. Another issue is when I open app folders it will almost immediately close the folder. and most in app menus will also force close, (like spotify when I want to add a song I love to my playlist i’ll see the options for a second and it cancels the action). I’ve searched google, youtube, tomshardware etc, even this site. I’ve found nothing about this strange issue. the only bypass is the OK Google app but that ends sending the text message twice. Please help me, I do not have the ability to replace this phone, it’s the best phone I’ve ever had. but this glitch is intolerable, i do wonder if it’s my back button glitching but i have not found a way to test that out.
Solution: Since the phone is having several issues right now then I suggest that you perform the steps listed below to fix this problem.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.