The #Samsung #Galaxy #J3 is a budget Android smartphone aimed at the cost conscious consumer. This phone does not overwhelm you with all of the different features found in premium devices instead it offers a solid user experience that covers most of the basic functions that you will need on a mobile device. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 will only charge if off issue and other related problems.
If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J3 Will Only Charge If Off
Problem: As of yesterday, I tried to plug in my Galaxy J3 to charge and I got no response from my phone. I have tried a different outlet, different charging cords and even went and tried charging it with a car charger. The phone doesn’t react to the chargers. I tried a different battery and still no change. I held the power button and volume down button for 1 minute and still no change. I did however find that if I turn the phone off and plug it in, it will start to charge, and I will get a battery image with a lightning bolt. The image will stay on for approx. 6 seconds and then turn off for approx. 8 seconds. It will then vibrate once and the battery image will come back on. This will continue to repeat itself, and eventually, it will fully charge. I let it do this overnight and in the morning it had 100% battery. I am not sure of the android of the phone.
Solution: It looks like the problem is caused by a faulty hardware component, possibly the power IC. You can however troubleshoot this issue by checking if an app you downloaded is causing the problem by backing up your phone data then doing a factory reset. In case the issue still occurs after the reset then the best thing to do is to bring the phone to a service center and have it checked.
J3 Will Not Charge
Problem: My Samsung Galaxy J3 died overnight while on the charger. When I went to sleep, the phone had well over 50%. I set it on charger and went to sleep. I woke up and it was dead. Will not boot. Will not safe boot. Will not respond to charging in any form (plugged in or on a computer USB). I left it plugged in for over an hour this morning with no response (no small jolt as it is plugged in, nothing on the screen). This has happened before and I have just waited it out and put my SIM card in an old phone for a few hours/days/weeks. I was just hoping to find a solution to expedite this process. I don’t remember which version of Android I’m running, but it is probably close to the most recent.
Solution: The best thing you can do right now is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Once the port has been cleaned try using a different charging cord and wall charger to charge the phone for at least 20 minutes. If the phone does not charge then try charging it from a computer USB port.
If the phone still remains unresponsive then this is most likely caused by a faulty hardware component. The best thing you can do right now is to bring the phone to a service center and have it checked.
J3 Restarts In Samsung Logo
Problem: Hi, I had just taken my phone out off charge and it was operating normally but before I decided to open my phone i decided to restart my phone. it then restated showing the Samsung logo multiple times. then it froze with a black screen a blue light and the keys at the bottom lit up. I have tried all the methods, but I can not do soft reset as I have a samsung J3.
Solution: If your phone has a microSD card installed then you should remove it first before proceeding with the troubleshooting steps listed below.
- Start the phone in Safe Mode. Does the problem occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
If the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked.