How To Fix Screen Turning Off During Calls In Samsung (Android 10)

By default, your Samsung screen will turn off during calls, especially when it detects your face while holding it near your ear. The reason for this is to prevent accidental touches when you’re using it. If you want to continue using your phone during calls though but the screen keeps turning off, you’ll need to enable Smart Stay feature.

Smart stay forces the screen to remain on once the front camera detects your face, or if it recognizes that you’re looking at the screen. Smart stay is enabled by default but in case you accidentally turned it off before, you can double check it. This short guide will help you with that.

Enable Smart stay to prevent screen from turning off on calls

Time needed: 1 minute.

Activating Smart stay feature can prevent the screen from turning when on calls. To enable it, you’ll have to go under Settings menu. Here are the steps to do that:

  1. Open the Settings app.

    Find the Settings app in the Home screen or Apps Tray.  

  2. Tap Advanced features.

    Scroll down and find Advanced features.

  3. Tap Motions and gestures.

    Scroll down and find Motions and gestures.

  4. Turn off Smart Stay.

    Tap on Smart stay option and move the slider to the right to turn it on.

If your screen still turns off when you’re on calls after activating Smart Stay, you’ll have to do some troubleshooting. Try to restart the device and see if that will fix the problem. 

Should the issue remain after a reboot, consider doing a factory reset on your Samsung device. Most of the time, this type of issue is due to a software glitch so a factory reset should help. Be sure to create a backup of your personal data before wiping the device.

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Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our TheDroidGuy Youtube Channel for troubleshooting.

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Harvey Hisona

Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues. Contact me at Email

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