Samsung Galaxy Watch not syncing properly with phone

While Samsung Galaxy Watch is a standalone device which you can use without any other device, there are features you can enjoy to the fullest if it’s connected to a smartphone much more if it’s connected to another Samsung phone.

Some users however complained that their Watch doesn’t sync properly with phone with some data not transmitted while in use. The connection between this device and the phone it’s connected to is via Bluetooth so it’s not really that stable. With that being said, I will share with you the procedures you can use to address such kind of problem.

But before we move on, if you are looking for a solution to a different problem, then drop in on our Galaxy Watch troubleshooting page as we’ve already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem.

Here are the things you can do if your Galaxy Watch no longer syncs with your phone…

  1. Disconnect your watch from your phone and then reboot both devices.
  2. Make sure the phone is set to relay information to your watch.
  3. Make sure Samsung Health app is updated.
  4. Clear the app cache for Galaxy Wearable and Samsung Health.
  5. Reset your watch and phone.

The first thing you must do is refresh the connection between your phone and your watch. To do this, you have to disconnect them from each other and then restart them both. To disconnect them, go to Apps > Galaxy Wearable > More Options > Disconnect. Once both devices have rebooted and are active, reconnect them and see if they sync properly now.

If you’re connecting to a Samsung phone, open the Galaxy Wearable app. Touch More Options and then touch Connect new device. Next, select your watch from the list. Follow on-screen prompts to connect your watch and phone.

The next thing you should do is to make sure that your phone is properly set to relay information to your watch. The latter must be visible to your phone and both should be properly connected. Navigate to Steps > More Options > View your step count data and then select your watch.

On your smartphone, try to find out if the Samsung Health application needs to be updated. You have to open Google Play Store, go to My Apps that then find out if there’s an update available. If the app is updated, then move on to the next solution.

Clear the cache of both Galaxy Wearable and Samsung Health to make sure the problem isn’t due to some bad cached files. You can do this through Settings > Application Manager. Clearing the cache is enough to rectify minor app issue but if you chose to clear the data, you will have to pair or connect your watch to your phone again.

Lastly, if all else fails, you have to reset your Galaxy Watch first and if that won’t fix the problem, try resetting your phone as well.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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