The #Samsung #Galaxy #S6 is the first model of the South Korean giant that redefined the way they made flagship models. While previous generation flagships were made mostly of plastic parts and had a removable battery this model is now made mostly of metal and glass and has a non-removable battery. The end result is a premium looking device that’s very nice to use. Ever since its initial release in 2015 a lot of people have been using this as their daily driver. Although it is a reliable phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 opens Gear VR service when connected to charger issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Opens Gear Vr Service When Connected To Charger
Problem: I need urgent help please! i am having annoying issue with my S6 at&t, whenever i connect charger to my phone it opens gear VR service showing a complete black screen with a sign “x” at bottom left or right side of the screen, then i have to restart it by pressing volume and power button simultaneously, i’ve tried around 6 to 7 charger but some problem exists, and if i charge my device after shutting down my phone colour bit changes and stop charging after 5 seconds, i am fed up of this now i have not used my phone from quite long time, please help me to solve this issue, i’ve searched it on google but never get any satisfying solution, please get this issue resolved. (Sorry for my bad English) if anyone of you can understand Urdu please let me know so that i can explain my issue more clearly, thanks waiting for your response eagerly..
Solution: Start the troubleshooting by replacing the USB cord that you are using to charge the phone. This cord gets easily damaged especially if it is constantly coiled and bent and the one that you are using right now might already be damaged. If possible try using an original Samsung charging cord. Before charging the phone make sure to clean the phone charging port using a can of compressed air making sure that any dirt or debris stuck inside gets removed.
If the issue persists then the next step is to check if a glitch in the phone software is causing this problem. To do this you have to backup your phone data then do a factory reset. Once the reset is done do not install any app in your phone yet. Try to check first if the issue still occurs. If it does then you will have to bring your phone to a service center and have it checked as this could already be a hardware related problem.
S6 Overheated Not Turning On After Charging
Problem: I left my Samsung s6 to charge overnight I woke up about three hours later to it being overheated. It was really hot. Now it won’t turn in it’s been about 3 hours. I’ve never spilled a copious amount of liquid on it. I have dropped it but it has an otter case and always works and is okay when I pick back up.
Solution: Try doing a simulated battery pull on your phone first by simultaneously pressing and holding both the power and volume down button for at least 10 seconds. Normally your phone should reboot after this. If the phone does not respond then check if you are able to access the recovery mode. If you are able to start the phone in this mode then you should consider doing a factory reset. This will allow you to check if the problem is caused by a software glitch. Take note that the reset will erase your phone data.
If you are unable to access the recovery mode and the phone still does not respond then do the following troubleshooting steps listed below.
- Clean the charging port of your phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
- Charge your phone for at least 20 minutes using a different charging cord and wall charger. Make sure to check that the cord and charger you are using works with other devices.
If you still get no response or if the phone overheats then you need to bring this to a service center and have it checked as this could already be caused by a component that has short circuited.
S6 Not Turning On After Drop
Problem: I dropped my s6 at about knee high….it went off and I could not get it to power on. I then plugged it up to charger and it comes on but will turn off as soon as it’s unplugged. I have gotten it to stay on for about 5 minutes one time without being plugged in. It had a full battery when I dropped it.
Solution: This is clearly a hardware related problem already. It’s either the phone has a loose connection inside or a component has become faulty due to the drop. I recommend that you bring your phone to a service center and have it checked.
S6 Not Charging After Software Update
Problem: My mum is on holiday here in Oz. her phone started to update with no warning and now it won’t charge. I’m sorry, but I have no idea what the android version is.
Solution: Although software updates are meant to improve the phone sometimes some issues can arise due to the update. Since the phone is not charging after the update then try to follow the troubleshooting steps listed below.
- Turn off the phone then check if it charges while it is off. If it does then turn it on then check if it charges. If the phone only charges while it is off then this could be caused by a hardware issue in which case you should bring this to a service center and have it checked.
- Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris that’s stuck in the port gets removed.
- Try using a different charging cord and wall charger when charging the phone.
- Try charging the phone from a computer USB port. If it charges this way then the charging port of the phone might be causing this problem. Have this checked at a service center.
- To check if the phone software is causing the problem you should backup the phone data then do a factory reset.
If the above steps fail to fix the problem then you should bring the phone to a service center and have it checked.
S6 Stopped Charging
Problem: Hi there, i’ve saw almost all your posts about Galaxy S6 charging problem but didn’t found a well solution. My phone worked properly for about a year. Last week it just stopped charging. It didn’t shut off or something, just didn’t charged. when battery went to 0 i’ve tried again to plug it to the charger, and it showed the battery charging sign for about 5 sec and then it disappears. i’ve tried other cables or other ports, tried cleaning the charger and the phone usb port, tried soft boot by pressing and holding the Power button and Volume down button for at least 10 seconds. It didn’t helped. I don’t know how but when i left the phone, before went to 0, pluged with usb cable to computer for about 5 minutes, it started charging. when the battery drained again, it didn’t worked again. Now with some luck, sometimes it’s charging and sometimes don’t and only shows the battery sign for short time. Please, try figure out something.
Solution: It looks like your phone already has a faulty battery. Since the battery in this model is non user removable you will need to bring the phone to a service center and have it checked.
S6 Won’t Stay Powered On Unless Plugged To Charger
Problem: Hello , My Galaxy s6 won’t stay powered on unless it is plugged in . The phone appears to be on %86 .If I don’t maneuver the cord a certain way it will not turn on only the charging screen appears. I did a reboot by holding down the volume up and home and power buttons at the same time .
Solution: Whenever a phone does not turn on unless plugged into a charger the culprit is usually a faulty battery or a defective power IC. The best way to proceed in this case is to bring the phone to a service center and have it checked.
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