Samsung Galaxy S6 Edge+ Reboots When Connected To Wi-Fi Issue & Other Related Problems

The #Samsung #Galaxy #S6Edge+ is the larger version of the S6 Edge, both phones being released in 2015. This model sports a larger 5.7 inch  Super AMOLED display that curves around both edges. Because it has a large screen the phone has room for a larger 3000 mAh battery. The device is suited for consumers who love to do various multimedia tasks on their mobile device. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge+ reboots when connected to Wi-Fi issue & other related problems.

If you own a Samsung Galaxy S6 Edge+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

S6 Edge+ Reboots When Connected To Wi-Fi

Problem: Hi! My issue is, whenever i use my phone to connect to wifi and read messenger or do social media, it will reboot by itself and continuously to do so..until the battery drains or until it feels like it.. also i have noticed, it does this when it loses signal..I am using a local carrier here in my country. Also, whenever i hook an OTG external USB or hook a data cable to it to plug it to a right away loses signal then 5 secs later..reboots itself..then goes on and on..even by using it while hookd to still won’t stop it..tried doing the the reset to factory default (up + home + power buttons)..but still didn’t resolve the issue.. I hope you can provide me something on how or where did i get this and how to fix it…if it is still repairable..Thank you

Solution: If you have already performed a factory reset and you are still experiencing the same issues then this is most likely a hardware related problem already possibly caused by an internal component that is failing to work properly. The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 Edge+ Screen Is Unresponsive

Problem: I recently fell asleep while on my phone . when I woke the next day my phone’s screen was on and hot, as I must have rolled on top of it during sleep keeping screen on all night….. The screen was unresponsive to touch . and so I powered it off. The problem I have now is upon restarting the phone the entire right half of screen is unresponsive to touch . and so I get as far as putting in pass code to unlock screen however i cannot go any further due to the right side of screen being completely unresponsive?

Solution: While this already looks like a hardware related problem one troubleshooting step that you can do is to start the phone in recovery mode then perform a factory reset. Take note that this will erase your phone data. In case this fails to fix the problem then this might already be caused by a damaged digitizer. I recommend that you have this checked at a service center.

S6 Edge+ No Sound

Problem: Samsung s6 edge+ makes no sound at all if I pick up a call I can hear the person they can’t hear me but if I put the speaker on neither works if I put headphones in I can listen to music that is all.

Solution: The first thing that you will need to do in this particular case is to check if the issue is caused by an app you installed. Start the phone in Safe Mode. If the problem does not occur in this mode then it could be caused by an app you installed. Find out what app this is and uninstall it.

In case the issue occurs even in Safe Mode then I recommend that you backup your phone data then do a factory reset. Immediately check if the issue still occurs after the reset. If it does then this could already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

S6 Edge+ Randomly Shuts Off

Problem: I have this problem for awhile where my phone randomly shuts off at 40+% and It’s bothering me.And when I turn my phone on it won’t turn on so I charged it and the phone turned on but the battery is 0% I was really confuse and I don’t know what to do.Please reply back I really need an solution to this.

Related Problem: I recently purchased an S6 Edge plus (at&t originally) and took it into my local walmart to transfer it to straight talk. Well since this was a semi-exclusive phone the “tech”at Walmart had talk manually enter the APN codes. I’ve been having trouble with my device just randomly restarting. It always happens when I try to post a snapchat to my snapchat story. The phone restarts and if I try to open snap chat again immediately it will restart. Than my battery drops a ridiculous amount. How can I fix this?

Solution: The best way to address this issue is by performing a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete do not install any apps in your phone yet. Check if the issue still occurs. If it does then this is already a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

S6 Edge+ Screen Is Black

Problem: 3 microscopic cracks appeared under the screen which resulted in the screen going black and not turning back on. The phone was not dropped and the background notifications can still be heard, but screen remains black. Phone was bought refurbished on Amazon.

Solution: It looks like the screen might be physically damaged. To troubleshoot this issue you can try to start the phone in recovery mode. If the screen works in this mode then the problem might just be caused by a software glitch in which case you should perform a factory reset in this mode. Take note that your phone data will be erased in the process. In case the screen is still black even in this mode then this is already a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

S6 Edge+ From Verizon Not Sending Receiving MMS On AT&T

Problem: I have an unlocked phone that was formerly on the Verizon network and is now on AT&T. I can send and receive SMS text messages but cannot receive or send photos (MMS). When a photo or media file is received I get a “download” radio button in the conversation, which never completes. Somebody please help me.

Solution: You will need to change the APN setting of your phone from the one used by Verizon to that of AT&T. The APN settings for AT&T are listed below.

  • Access the Settings menu.
  • Locate and select Wireless & Networks or More Networks.
  • Select Mobile Networks.
  • Select Access Point Names.

These are the settings that you need

  • Name: ATT Phone
  • APN: phone
  • Proxy: Not set
  • Port: Not set
  • Username: Not set
  • Password: Not set
  • Server: Not set
  • MMSC:
  • MMS proxy:
  • MMS port: 80
  • MCC: 310
  • MNC: 410
  • Authentication Type: None
  • APN type: default,mms,supl,hipri
  • APN protocol: IPv4
  • Bearer: Unspecified

S6 Edge+ Stuck On Startup Screen

Problem: Bought my phone second hand. Turned on just fine, made me go through the setup process, connected to wifi, etc. Started messing around with getting the Sim card out, now it won’t turn on. Powers up, but it freezes on the startup screen. I tried doing a master reset, but when it comes to booting it up, it does the same thing.

Solution: Try doing a factory reset while the phone is connected to a wall charger. If the issue persists then this is already a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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