One of the reasons why a lot of people prefer to buy Samsung smartphones is because of the software update support that the device gets even up to two years after its initial release. The #Samsung #Galaxy #S6Edge for example which was released in 2015 running on Android Lollipop has now begun to get the Android Nougat update. These updates are important since it addresses certain bugs that might have existed during the old software version, adds more features to the device, and make it more secure. There are however instances when certain issues can occur because of the update which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge failed to install software update issue & other related problems.
If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Edge Failed to Install Software Update
Problem: Samsung S6 Edge Model G925FZDABTU Phone:35642107587 The phone goes through the process and at the end of install process it give a message “fail to install software and fail to install firmware. I arranged for samsung tech support but for some reason the technician could not establish remote control access to the phone. He advised me to go access a better internet WiFi which I did but the process at the site ended up with same message. I think this rules out my WiFi at home. I went to a Samsung shop in center of Bradford. They said latest software can be installed but asked me pay £120.00. As there is so much support available online can this be sorted without having to pay please.
Related Problem: When downloading an update for the last 6 months, a firmware update, my phone tells me failed to update firmware and that I should go to a Samsung centre. I’ve been unable to download this single update for the last 6 months if not longer.
Related Problem: S6 edge says I have a update for new security features. I can download it and when I go to install the update it installs up to 30 percent and then stops. It’s been doing this since the update came thru. When the phone finally reboots it say “update failed. Please visit samsung service center”. How do I fix this?
Solution: If the software update successfully downloads but does not install in your phone then try to perform the following troubleshooting steps listed below.
- There are cases when the internal storage of the phone is not enough for the update to install. To check if this is the case try to delete any unnecessary files from the phone. Uninstall any apps that you don’t normally use. Sometimes as much as 5GB of free internal storage space is needed to install an update.
- If the issue still persists even after freeing up some space then I recommend that you backup your phone data and do a factory reset.
If the above steps fails to update your phone software then you should consider manually flashing the firmware file to your phone. You can download the firmware file of your device from the Sammobile website. You will also get instructions on how to flash your phone from this website.
S6 Edge Unable To Update The Software A Network Or Server Error Occurred Error
Problem: I have a Samsung Galaxy S6 Edge. The problem is that I can not update it to Android N. Everytime I click “download”, a message pops out. It says “Unable to update the software. A network or server error occurred”. My internet is normal. It is fast enough. Before this, every update I’ve done with the phone didn’t encounter any sort of issue. What should I do? Thank you for your help.
Solution: What you need to do in this particular case is to check if your current Internet connection is causing the problem. Connect your phone to a different Wi-Fi network then check if the issue still occurs. If it does then try to perform the following troubleshooting steps listed below.
- Check if your phone has sufficient internal storage space. It’s best if you free up at least 5GB of space by deleting unnecessary files or uninstalling apps that you don’t regularly use. Check for the update again.
- Backup your phone data then do a factory reset. Check for the update again.
- Try to use Kies or Smart Switch to update your phone.
If the above steps fails to update your phone software then you should consider manually flashing the firmware to your phone. You can download the updated stock firmware file of your device from the Sammobile website where you will also find the instructions on how to flash your phone.
S6 Edge Call Details Missing After Software Upgrade
Problem: Hi I hope you can help. I performed an upgrade last week. Since then my recents wont load and I can’t view details of my call if I leave the page for any reason and try to return. I took a screenshot of my phone details. But I can’t paste it here… i think my phone is marshmallow. If i leave this page i might lose what i have typed. So please double check with me when you receive this message. Thanks
Solution: If this problem occured right after a software upgrade then it’s possible that it is caused by some form of old software data that has not been completely removed. This old data is causing a conflict with the new software version resulting in this issue. What you need to do right now is to backup your phone data then do a factory reset to fix the problem.
S6 Edge Can’t Backup Data Using Smart Switch
Problem: I always use smart switch to backup my phone to my Imac however, when I downloaded the recent update for smart switch it will not perform backup. I need to back up not only to insure safety of all info stored on phone but also so I can delete items in order to make room on phone.
Solution: For this particular problem you should try to uninstall the Smart Switch software then download a fresh version and install it again. Should the issue persist then try the following troubleshooting steps listed below.
- Try to use a different USB cord to connect your phone to your iMac.
- Connect your phone to a different USB port.
- Restart both your phone and the iMac then check if the issue still occurs.
S6 Edge Remote Access Turns Off
Problem: Hi there I have been using Samsung find my mobile. Now I bought s6edge I am able to log in with my account but when I turn the remote access on, it quickly turns itself off. Can you please help because I cannot track it anymore the message on find my Samsung says remote access off.
Solution: For this particular problem make sure that you have properly setup the remote access feature of your phone.
- Open the menu and then the Settings
- Go to “Device Security” –> “Find My Mobile”
- You should enter the data of your Samsung account. Your smartphone will now connect to the server and show you the necessary settings on the display
- Make sure to enable the following options: Remote access info, Sim change reactivation lock
If the remote access still keeps on getting disabled then I recommend that you backup your phone data then do a factory reset.
S6 Edge Music Randomly Pauses
Problem: My music randomly pauses for no reason. Sometimes every 5 minutes or 3 hours and ive fully formatted and issue still persists
Solution: Are you playing music files that are locally stored in your phone or are you streaming the music from Spotify for example?
If you are playing the music that are locally stored in your phone then try to copy a new music file to your device. Make sure to play this music file in your computer first and check that there are no issues when playing the file. Play this music file on your phone. If the issue still persists then this could be caused by a software glitch. Try using a different music player app. If this doesn’t work then you should consider flashing your phone with a different firmware version.
If you are streaming the music from Spotify for example then try to check your Wi-Fi connection as this might be causing the problem.
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